工作方法的演進的相關調查

混合辦公已成為現代職場的基石。許多員工正在實踐混合辦公，即使是主要在辦公室工作的受訪者，也經常與在家工作或其他地點工作的同事、合作夥伴和客戶合作。

組織必須培育高效包容的職場文化，並應對混合辦公模式可能帶來的溝通、效率、生產力和培訓方面的課題。高效的混合辦公模式依賴各種軟體和硬件，這為職場工具和技術帶來了新的需求和要求。

人工智慧工具，尤其是大規模語言模型 (LLM) 的快速普及，是塑造現代工作方式的重要因素。人工智慧工具既有前景，也存在不確定性，需要明確的指導才能有效地將其融入工作流程。本次調查也探討了員工對在工作中使用人工智慧的看法，以及他們的雇主是否提供人工智慧培訓指導。

本報告也聚焦在員工對如何因應混合工作環境的看法。本次調查涵蓋了超過 3,000 名員工，涵蓋各種規模的公司、不同的職位和職能。

市場趨勢

在過去一週內，在工作中使用過人工智慧的員工比例較上次調查增加了 14 個百分點，目前達到 63%。超過一半（58%）的受訪者認為人工智慧可以幫助他們完成工作，同樣有 58% 的受訪者對人工智慧在工作場所的應用持正面態度。

近三分之二的受訪者表示，他們目前的工作安排與他們偏好的工作安排相符。完全遠距辦公的員工對他們的工作安排最為滿意，而完全在辦公室辦公的員工滿意度最低。受訪者對理想的工作安排有很大差異，滿意度取決於能否選擇符合自身需求和偏好的工作安排。

研究領域

• 法國、德國、印度、日本、英國和美國的混合辦公行為趨勢
• 小型、中型、大型和超大型公司之間的差異
• 超過 3,000 名在工作日使用筆記型電腦或桌上型電腦以及在家、辦公室或兩者兼而有之辦公的員工的態度

目錄

• 引言/方法論
• 執行摘要
• 工作場所中的人工智慧
• 工作模式和地點
• 辦公室辦公：辦公桌和辦公桌預訂
• 辦公室辦公：科技使用
• 面對面會議 vs. 虛擬會議
• 遠距辦公：工作環境與科技採用
• 軟體和虛擬解決方案
• 職場準備 (Workplace Readiness)
• 結論

Hybrid working is now a cornerstone of the contemporary work landscape. A large proportion of the workforce is hybrid, and respondents who are primarily office-based often collaborate with colleagues, partners, and clients who are working from home offices or other locations.

Organisations must work to foster productive and cohesive work cultures, and counter the potential difficulties relating to communication, efficiency, productivity, or training that can emerge in hybrid arrangements. Productive hybrid work models rely on a range of software and hardware, creating new demands for and upon work tools and technologies.

The rapid expansion of AI tools (particularly LLMs - Large Language Models) represents a significant force shaping contemporary work life. AI tools hold promise and uncertainty, and clarity is needed on successfully incorporating them into work processes. This research addresses employee perspectives on using AI for work purposes, and the provision of AI training and guidance from employers.

This research also focuses on the views of employees and how they navigate hybrid work environments. The sample base covers more than 3,000 people, ensuring good coverage of all sizes of organisation, as well as employee seniority and job roles.

This was an online survey, and the sample was equally split between France, Germany, India, Japan, the UK and the US. The report provides insight into the differences and similarities across these markets, particularly in relation to work arrangements, facilities, and meetings.

Market Trends:

The number of employees who had used AI for work purposes within the past week has increased by 14 percentage points since the previous research wave, now sitting at 63%. Over half (58%) of the sample feel that AI can be helpful in completing work tasks, and the same figure (58%) feel positive about the use of AI in the workplace.

For two-thirds of respondents, their current work arrangement matches their preferred work arrangement. Satisfaction with one's current work arrangement is highest among fully remote workers and lowest among fully office-based workers. Among the sample, there is no one 'ideal' work arrangement; rather, employee satisfaction is linked to the ability to choose an arrangement aligned with one's needs and preferences.

Areas Explored:

• Behaviours surrounding hybrid working across France, Germany, India, Japan, the UK and the US.
• Differences between small, medium, large and largest enterprises.
• Attitudes of more than 3,000 employees, who use a computer (laptop or desktop) during their working day, and work from home (WFH), from the office (WFO), or a combination of the two.

Did you know?

Futuresource has been carrying out specialist primary market research for more than 30 years, uncovering strategically significant insights and trends. This publication is one in a series of research reports, produced to provide businesses with a fully rounded view of the commercial market.

Any business operating within the enterprise technology space will benefit from this report, particularly:

• Manufacturers and their suppliers
• Intermediaries and supply chain
• Retailers
• Enterprise technology market strategists, marketing and sales professionals
• Investors

Table of Contents

• Introduction & Methodology
• Executive Summary
• AI Use in the Workforce
• Working Patterns and Locations
• Office-based Working: Desks and Desk Booking
• Office-based Working: Technology Usage
• In-person and Virtual Meetings
• Remote Working: Working Spaces and Adoption of Technology
• Software and Virtual Solutions
• Workplace Preparedness
• Conclusion