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市場調查報告書
商品編碼
1953310
職場和視訊會議投資重點Investment Priorities for the Workplace and Video Conferencing |
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Frost & Sullivan公司對企業領導者和IT決策者的調查的主要發現
現代職場正在經歷快速變革，不再只關注入住率等傳統指標，而是更重視效率和體驗。企業意識到，成功不僅僅在於填滿座位；他們將職場視為驅動績效的基石。體驗已成為新的標準。
這演變的核心在於會議空間。曾經僅具備基本影像功能的會議室，如今正轉型為智慧協作中心，成為利用先進技術提升生產力和整體性的響應式環境。人工智慧正成為推動這項轉變的關鍵因素。儘管大多數公司仍處於人工智慧應用的早期階段，但其潛力顯而易見。同時，技術策略正從孤立的硬體採購轉向整合設備、軟體和服務的互聯生態系統。這種方法優先考慮可管理性和以使用者為中心，確保技術能夠在各種平台和環境中無縫運作。
Frost & Sullivan的調查團隊分析了新興的工作實踐和技術，以展望未來工作的新模式。我們2025年的資訊科技決策者（ITDM）調查深入剖析了終端用戶組織在統一通訊（UCC）方面的投資重點。本分析重點在於職場環境和視訊會議，並輔以關於整合通訊即服務（UCaaS）、通訊平台即服務（CPaaS）、第一線解決方案以及各行業垂直領域的研究報告。此外，該報告還呈現了ITDM調查中關於雲端運算、物聯網（IoT）、人工智慧（AI）、身臨其境型技術和元宇宙技術的相關人工智慧和永續性發現。
目錄
調查範圍
- 調查目標和調查方法
- 職場新趨勢
- 工作的演變
- 主要發現
職場轉型
- 職場經驗是首要考慮因素
- 關鍵技術投資領域：人工智慧位居榜首
- 隨著人工智慧投資成為首要任務，經營團隊的影響力日益增強。
- 關注環境、社會及公司治理（ESG）與永續性
- 混合辦公模式成為主流
- 辦公室策略轉向體驗和柔軟性
- UC軟體投資
- 加大對通訊和協作工具的投資
- IT/電信挑戰
人工智慧應用及用例
- 企業人工智慧應用已超越概念驗證階段
- 人工智慧成熟度細分
- 提高營運效率是人工智慧投資的關鍵促進因素。
- 評估投資報酬率和安全問題是關鍵挑戰。
- 人工智慧在各個業務職能中的應用
- 人工智慧功能在協作工具中的重要性
- 為人工智慧付費的意願
投資視訊會議
- 電信設備投資計劃
- 視訊會議整合
- 會議室的主要設備
- 會議室視訊會議設備的關鍵選擇標準
- 會議室視訊會議設備的主要特點
- 人工智慧在會議室中的重要性
- 受訪者屬性
- 受訪者人口統計特徵，全球，2025 年
附錄
- 成長機會驅動Growth Pipeline Engine™
- 為什麼成長變得越來越困難
- The Strategic Imperative 8（TM）
下一步
- 成長機會的益處和影響
- 下一步
- 圖表清單
Key Findings from Frost & Sullivan's Survey of Business Leaders and IT Decision-makers
The modern workplace is undergoing a rapid transformation, moving beyond traditional metrics of occupancy to focus on effectiveness and experience. Organizations have realized that simply filling seats does not drive outcomes; instead, the workplace is now seen as a performance enabler, where experience is the new currency.
Central to this evolution is the meeting space. Once defined by basic video capabilities, meeting rooms are becoming intelligent collaboration hubs-responsive environments that leverage advanced technology to foster productivity and inclusivity. AI is emerging as a critical driver of this transformation. While most enterprises remain in early stages of AI maturity, the potential is clear. At the same time, technology strategies are moving away from siloed hardware purchases toward connected ecosystems that integrate devices, software, and services. This approach prioritizes manageability and user-centricity, ensuring that technology works seamlessly across platforms and environments.
Frost & Sullivan's research team analyzes emerging work practices and technologies that address the new future of work. Frost & Sullivan's 2025 information technology decision-maker (ITDM) surveys provide insights into end-user organizations' UCC investment priorities. This analysis specifically presents findings related to workplace and video conferencing and is complemented by additional survey-based reports on unified communications-as-a-service (UCaaS), communications platform-as-a-service (CPaaS), frontline solutions, and various verticals. In addition, this report also presents results related to AI and sustainability from a survey of ITDMs on cloud, IoT, AI, immersive, and metaverse technologies.
Table of Contents
Research Scope
- Research Objectives and Methodology
- Emerging Workplace Trends
- Evolution of Work
- Key Findings
Workplace Transformation
- Workplace Experience is a Top Priority
- Leading Technology Investment Areas: AI Tops the List
- C-suite Influence Grows as AI investments Become a Top Priority
- Focus on ESG and Sustainability
- Hybrid Work Will Remain the Dominant Model
- Office Strategy Shifts Toward Experience and Flexibility
- UC Software Investments
- Growing Investments in Communications and Collaboration Tools
- IT/Telecom Department Challenges
AI Adoption and Use Cases
- Enterprise AI Deployments Move Beyond Proof-of-Concept Stage
- AI Maturity Segmentation
- Improving Operational Efficiency is a Key Driver for AI Investments
- Ability to Assess ROI and Security Concerns are Key Challenges
- AI Deployments Across Business Functions
- Importance of AI Features in Collaboration Tools
- Willingness to Pay for AI
Video Conferencing Investments
- Communication Device Investment Plans
- Video Meetings Technology Consolidation
- Top Devices in Meeting Rooms
- Top Selection Criteria for Room Video Conferencing Devices
- Key Capabilities for Room Video Conferencing Devices
- Significance of AI in Meeting Rooms
- Respondent Demographics
- Respondent Demographics, Global 2025
Appendix
- Growth Opportunities Fuel the Growth Pipeline Engine(TM)
- Why Is It Increasingly Difficult to Grow?
- The Strategic Imperative 8(TM)
Next Steps
- Benefits and Impacts of Growth Opportunities
- Next Steps
- List of Exhibits
