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市場調查報告書
商品編碼
1892129
醫療保健產業先進資訊與通訊解決方案的成長機會Growth Opportunities for Advanced Information & Communications Solutions in the Healthcare Vertical |
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數位通訊和協作工具支援醫療保健服務
當今的醫療保健系統面臨著多重同時出現的挑戰，這些挑戰威脅著營運穩定性和患者的治療效果：醫療工作者短缺、醫療工作者倦怠、成本上升、持續存在的醫療保健差距，以及日益成長的老齡人口及其複雜需求帶來的不斷增加的需求。
這些挑戰並非孤立存在；它們相互作用、彼此加劇，形成了一個需要更智慧、更協作的解決方案的嚴峻環境。通訊基礎設施的現代化在應對這些挑戰中發揮核心作用。
有效的溝通是醫療協調的基礎，它能夠促進各部門和醫療機構之間的及時決策和協作。缺乏有效的溝通，治療延誤、人員超負荷和醫療品質下降都將不可避免。
醫療機構必須優先考慮能夠簡化工作流程、支援護理連續性並賦能第一線團隊提供更安全、更有效率服務的技術。
科技迅速改變醫療機構的溝通管理方式，並明顯轉向整合式雲端對應平臺。舊有系統日益被視為效率的障礙，促使醫療機構加強對行動裝置和應用程式、安全雲端尋呼系統以及通報系統系統的投入。這些工具對於縮短回應時間、改善協調以及支援臨床和行政團隊之間的即時協作非常重要。
本研究探討了醫療機構如何優先投資整合通訊與協作（UCC）技術，以改善醫療服務、簡化營運流程並提升病患療效。研究檢驗了IT 決策者目前面臨的挑戰、未來的技術應用趨勢，以及人工智慧、雲端運算和託管服務在變革醫療通訊中的作用。此外，研究還揭示了影響醫療數位化通訊未來發展的預算趨勢、部署模式和採購標準。
目錄
研究目標、調查方法和定義
- 調查目標和調查方法
- 受訪者的整體人口統計特徵和組織規模
- 技術定義
2025年值得關注的關鍵趨勢
- 互聯醫療的必要性：溝通為何對醫療保健轉型非常重要
- 醫療保健資訊科技的關鍵趨勢
- 價值鏈中的夥伴關係透過提供即時洞察和最佳化服務範圍來提高醫療服務品質。
- 最佳化工作方式及提升員工敬業度
- 以數位化為先導的網路，提供便利且價格合理的醫療保健服務
- 人工智慧對財務、營運和管理運作的最佳化，能夠降低醫療保健以外的成本。
關鍵資料發現摘要
- 簡訊：醫療保健領域統一通訊解決方案的採用
IT/UCC投資狀況
- 本公司對未來投資以提高效率持開放態度。
- 隨著行為的改變，並非所有的溝通都會隨之成長。
- 投資受使用情況和感知價值驅動。
- 各公司繼續專注於下一代技術。
- 並非所有醫院流程都能獲得同等的投資。
- 門診醫療和社會護理服務注重合規性
IT/通訊/統一通訊實施與使用中所面臨的挑戰
- 醫療服務提供者面臨多重溝通挑戰
- 溝通挑戰對不同部門的影響各不相同。
- 未來幾年，IT部門將面臨重大挑戰。
- CPaaS 和 API 支援的通訊帶來了獨特的挑戰
- 護理和住院治療，以及行政和財務工作流程，都需要改變。
- 住宅護理和社會服務效率低下
在通訊領域應用人工智慧
- 人工智慧在改善資訊管理和客戶體驗方面最為有效。
- 客戶分析、員工分析和基於代理商的解決方案非常重要
- 人工智慧在協作工具中的整合非常重要
- 人工智慧能力對許多組織來說是不可或缺的。
語音通訊深度解析
- 各組織正接受混合解決方案
- 高度整合的混合模式仍將是主要部署方案。
- 功能性、合規性和安全性確保本地環境正常運作。
- 整合和安全是託管服務的關鍵領域。
- 接下來是客製化和網路最佳化。
工作空間和工作模式
- 預計未來遠距辦公人員的數量將會增加。
- 提升數位化體驗仍然是重中之重。
流動性
- 行動通話對醫療機構非常重要。
- 行動通話的合規性和安全性是優先任務。
會議空間
- 越來越多的組織使用多種會議服務
- IT經理們對他們目前使用的服務提供者數量感到滿意。
- 多功能協作白板和網路攝影機是當今最受歡迎的技術。
- 易用性擴充性、安全性和價格更重要。
- 室內控制和降噪功能位列主要功能榜首
- 人工智慧會議室正變得越來越重要
UCC預算與採購決策
- 可靠性、產品範圍廣和成本是關鍵的購買因素。
- 企業希望降低解決方案管理成本
- 醫療機構使其在通訊解決方案方面的支出多元化。
- 預計整體預算將持續成長。
- 企業考慮大幅調整支出。
重點
附錄
- 成長機會驅動Growth Pipeline Engine™
- 為什麼經濟成長變得越來越困難？
- The Strategic Imperative 8™
下一步
- 成長機會的益處和影響
- 下一步
- 附件清單
- 免責聲明
Digital Communications and Collaboration Tools Will Underpin Care Delivery
Healthcare systems today are facing a convergence of pressures that threaten both operational stability and patient outcomes. Workforce shortages, clinician burnout, rising costs, and persistent health inequities are compounded by the growing demands of an aging population with complex needs.
These challenges are not isolated-they interact and intensify, creating a high-stakes environment that demands smarter, more connected solutions. Modernizing the communication infrastructure is central to overcoming these issues.
Effective communication is the backbone of care coordination, enabling timely decision-making and collaboration across departments and care settings. Without it, delays in treatment, staff overwhelm, and compromised quality of care become inevitable.
Healthcare organizations must prioritize technologies that streamline workflows, support continuity of care, and empower frontline teams to deliver safer, more efficient services.
Technology is rapidly reshaping how healthcare organizations manage communication, with a clear shift toward integrated, cloud-enabled platforms. Legacy systems are increasingly seen as barriers to efficiency, prompting investments in mobile devices and apps, secure cloud-based paging, and mass-notification systems. These tools are essential for accelerating response times, improving coordination, and supporting real-time collaboration across clinical and administrative teams.
This study explores how healthcare organizations are prioritizing investments in unified communications and collaboration (UCC) technologies to improve care delivery, streamline workflows, and enhance patient outcomes. It analyzes IT decision-makers' perspectives on current challenges, future technology adoption, and the role of AI, cloud, and managed services in transforming healthcare communications. The research also highlights budget trends, deployment models, and purchasing criteria shaping the future of digital communications in the healthcare vertical.
Table of Contents
Research Objectives, Methodology, and Definitions
- Research Objectives and Methodology
- Total Sample Respondent Demographics and Size of Organizations
- Technology Definitions
Key Trends to Watch, 2025
- The Case for Connected Care: Why Communication is Critical to Healthcare Transformation
- Key Trends in Healthcare IT
- Value-chain Partnerships Will Enhance Care by Delivering Point-of-use Insights and Optimizing Breadth of Services
- Enhanced Ways of Working and Workforce Engagement
- Digital-first Network for Convenient and Affordable Care
- AI-optimized Financial, Operational, and Administrative Workflows Will Reduce Non-medical Cost of Care
Summary of Key Data Findings
- Quick Take: UCC Solution Adoption in the Healthcare Vertical
IT/UCC Investment Status
- Companies Are Bullish on Future Investments to Improve Efficiency
- Not All Communications Will See Growth as Behaviors Change
- Investments Track with Usage and Perceived Value
- Companies Continue to Focus on Next-Gen Technology
- Not All Hospital Processes Will Get the Same Investment
- Outpatient Health and Social Services Are Focused on Compliance
IT/Telecom/UCC Deployment and Usage Challenges
- Healthcare Providers Face Multiple Communications Challenges
- Communications Challenges Impact Departments Differently
- IT Departments Face Significant Challenges in the Coming Years
- CPaaS and API-enabled Communications Bring their Own Issues
- Nursing & Inpatient, and Administrative & Financial Workflows Need Transformation
- Residential Care and Social Services Struggle With Inefficiencies
The Use of AI in Communications
- AI is Most Likely to Improve Information Management and CX
- Customer and Workforce Analytics, Agentic Solutions Are Key
- AI Integration is Crucial Across Collaboration Tools
- AI Capabilities Are Table Stakes for Plurality of Organizations
Drilldown on Telephony
- Organizations are Leveraging Hybrid Solutions
- Well-integrated Hybrid Will Remain the Top Deployment Choice
- Functionality, Compliance, and Security Keep Companies On Prem
- Integration and Security Are Key Areas for Managed Services
- Customizations and Network Optimization Are Next
Workspace and Work Styles
- Remote Workers Will Increase in the Future
- Improving the Digital Experience Remains a Top Priority
Mobility
- Mobile Calling is Very Important to Healthcare Organizations
- Compliance and Security Are Top Priorities for Mobile Calling
Meeting Spaces
- More Organizations Use Two or More Meeting Services
- ITDMs Are Happy With the Number of Providers they Have
- All-in-one Collaboration Boards, Webcams Top Tech in Use Today
- Ease Of Use Tops Scalability, Security, and Price
- In-room Controls and Noise Cancellation Top Features Lists
- AI-Driven Meeting Rooms Are Increasingly Important
UCC Budgets & Purchasing Decisions
- Reliability, Broad Portfolio, and Cost Are Critical Buying Factors
- Companies Want to Reduce Solution Management Costs
- Healthcare Organizations' Spend On Communication Solutions Varies
- Overall Budgets Will Continue To Increase
- Companies Are Looking At Significant Spending Changes
Key Takeaways
Appendix
- Growth Opportunities Fuel the Growth Pipeline Engine™
- Why is it Increasingly Difficult to Grow?
- The Strategic Imperative 8™
Next Steps
- Benefits and Impacts of Growth Opportunities
- Next Steps
- List of Exhibits
- Legal Disclaimer
