Frost Radar：為能源公共產業客戶關懷與互動的數位化平台，2025 年

Frost Radar: Digital Platforms for Customer Care and Engagement in Energy Utilities, 2025

出版日期: 2025年10月17日 | 出版商:

Frost & Sullivan | 英文 82 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

基準化分析體系－推動新業務創建與成長通路的創新

能源產業是全球最具活力且正經歷變革的產業之一。公用事業公司和能源零售商在能源轉型中扮演著至關重要的角色，他們致力於應對日益成長的電力需求和電氣化帶來的負載模式變化。他們也透過整合分散式能源資源（例如太陽能光電系統、電池儲能系統和電動車），協助減少溫室氣體排放，並幫助客戶提高能源效率。客戶服務和互動系統（包括計費系統、客戶資訊系統和其他客戶服務套件）是零售能源營運的核心，並在能源供應商向清潔能源服務供應商轉型過程中發揮主導作用。一系列市場變化正在顛覆整個產業，需要對這些軟體解決方案的功能和特性進行重大變革，以推動業務流程自動化和效率提升，同時實現快速創新。市場對更模組化、即時且擴充性的解決方案的需求日益成長，這些解決方案能夠降低創新成本並加快部署速度，這正促使市場參與企業開發整合式雲端原生平台。

弗若斯特沙利文公司對產業內的眾多公司進行分析。根據領導力及其他特徵篩選出的公司將接受詳細分析，並根據10項成長和創新標準進行基準測試，從而揭示其在弗若斯特雷達™中的位置。報告會考慮每家公司的優勢以及與這些優勢最契合的機遇，最終呈現弗若斯特雷達™競爭概況。

The energy industry is the world's most dynamic and in need of change. Electric utilities and power retailers are the backbone of the energy transition as they cope with increasing power demand and changing load patterns driven by electrification. They also enable greenhouse gas reductions by integrating distributed energy resources, such as solar rooftops, battery energy storage systems, and electric vehicles, while helping customers become more energy efficient. Customer care and engagement systems (involving billing, customer information systems, and other customer service suites) are at the core of the power retail business and have a dominant role as energy suppliers transform into clean energy service providers. A series of market shifts are disrupting the industry and calling for substantial changes in the functionalities and characteristics of these software solutions to make business processes more automated and efficient while allowing for fast innovation. The demand for more modular, real-time, and easy-to-scale solutions with lower costs to innovate and faster implementation times drives market participants toward developing integrated, cloud-native platforms.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.