全球醫院指揮中心發展機會（2024-2029）

隨著人工智慧的發展和應用，醫院指揮中心經歷變革性成長。

醫療保健產業正處於一個轉折點，必須平衡人為因素和技術因素，才能提供最佳的醫療服務。新冠疫情暴露了醫療保健價值鏈中的許多漏洞，但也促使相關人員攜手投資於支援遠端監測和治療的技術。此外，疫情也為許多機構提供了嘗試建立各自版本的指揮中心來管理患者群的機會。自2020年以來，指揮中心已經取得了長足的進步。雖然指揮中心最初的重點是容量最佳化和虛擬監測，但如今技術的進步和預測能力的提升，使得解決方案能夠涵蓋更廣泛的流程。

根據擴展後的醫院指揮中心定義，該市場涵蓋傳統的臨床營運職能，以及新引進的設施運作、保全和病人參與。臨床營運包括容量管理、病患流程管理、監測、合規管理和人員配備。設施營運則著重於資產管理和建築營運。安保目的是整合並縮小網路安全和實體安全之間的差距，而病人參與目的是簡化客服中心運作和病患教育中的病患溝通。在高效的醫療服務環境中，這些工作流程對於在正確的時間和地點為正確的患者提供正確的護理非常重要。

建構指揮中心是醫療機構數位轉型之旅中大規模的組成部分之一。它需要與各種平台和資料來源進行廣泛整合，並具備隨著技術進步和業務成長而靈活擴展的能力。鑑於如此廣泛的要求，機構必須謹慎選擇實施合作夥伴，以確保短期和長期投資回報最大化，並制定長期發展路徑。供應商還必須能夠管理如此大規模實施過程中包括的變更管理，並在人員和流程轉型過程中為機構提供支援。此外，供應商必須與時俱進，在快速發展的技術領域中持續提供前沿產品。

這四個指揮中心模組致力於在提高組織資源（人員和資產）利用率和提升相關人員體驗的同時，維持醫療服務的連續性。技術創新使平台能夠解答更複雜的問題，最終用戶和供應商攜手合作，力求實現這四個模組整合，支持醫院營運的最終目標。本研究深入分析了指揮中心的全球應用、各種部署模式、規模以及影響預測期（2025-2029年）市場成長的促進因素和障礙。

收入和預測

2024年基準年收入為 367.7億美元，2024-2029年研究期間的年複合成長率為 12.3%。

三大戰略挑戰對全球醫院指揮中心產業的影響

創新經營模式

原因

• 醫院指揮中心已從最初針對特定科室發展到全院範圍，如今已擴展到整個醫療保健系統。隨著技術的進步，指揮中心的功能範圍不斷擴大，以管理跨不同地點的各項流程。
• 同時，資料來源正從醫院內的設備擴展到病患擁有的設備。
• 在部署方面，虛擬和實體指揮中心是根據使用案例和目標人口進行部署的。

Frost的觀點

• 下一步的擴展將在社區層級展開，這將使各組織能夠推動人口健康管理工作。
• 隨著醫院擴大服務範圍，為居家病人提供護理，混合指揮中心將變得非常重要。
• 隨著人工智慧模型向預測分析和洞察生成方向發展，新的人工智慧模型將使指揮中心能夠更佳服務人口健康舉措。增加自主功能將進一步增強系統的能力。

競爭加劇

原因

• 技術進步催生了致力於特定過程和應用場景的新興競爭者。
• 與大多數行業一樣，該行業也匯集了傳統公司和新興公司，它們之間的差異在於各自的市場進入方式。
• 隨著該產業持續成長，供應商生態系統日趨成熟，鄰近產業的公司也希望分一杯羹。

Frost的觀點

• 目前，供應商正透過強調其人工智慧管治的成熟度來推動本地化並站穩腳跟。隨著全球人工智慧政策日趨完善，預期大型公司將擴大地域覆蓋範圍，以提升基本客群。
• 該領域非常適合進行併購，因為平台公司主要尋求收購附加供應商，以改善其技術堆疊並擴大其涵蓋的細分市場範圍。

顛覆性技術

原因

• 新型人工智慧模型重新定義與機器的溝通方式，使機器能夠自主地產生洞察力並執行任務。
• 此外，為解決資料孤島和提高資料互通性採取的重大措施，有助於解決醫療保健領域仍存在的資料挑戰。

Frost的觀點

• 不斷成長的資料量和新的人工智慧模型為組織提供了獲取未開發資料集的途徑，改善流程。
• 新冠疫情最初推動了指揮中心的普及，如今它已成為必需品和競爭優勢。這些先進的解決方案能夠幫助企業應對人員配備、安全和工作流程的挑戰，同時提高營運利潤率。

分析範圍

• 在醫院中，指揮中心是機構的中央監控和決策系統。這些分析中心根據其覆蓋範圍和能力，管理醫院運作的各個方面。指揮中心提高了機構應對臨床或營運狀況的速度和效率，改善了臨床、財務和患者體驗等方面的成果。
• 指揮中心市場目前有兩家公司：
• 現有指揮中心解決方案提供商
• 提供即插即用型流程效率解決方案的供應商
• 這些附加供應商可以擴展其解決方案，並幫助醫院建立指揮中心。
• 本研究重點關注指揮中心的全球採用情況、各種部署模式和範圍，並介紹了在該市場取得進展的主要供應商和新參與企業。
• 此外，本報告還分析了動態人工智慧以及物聯網、即時定位系統（RTLS）、雲端運算、邊緣運算和 5G 等其他技術在提升該市場解決方案方面所發揮的作用。報告也探討了推動指揮中心普及的關鍵趨勢，包括現狀及未來分析、不斷變化的市場需求、成長促進因素和限制因素以及成長機會。
• 排除：由沒有供應商支援的組織所建造的指揮中心

競爭環境

競爭因素

• 成本、效能、平台相容性、可擴展性、服務支援、技術、可靠性

主要競爭對手

• GE HealthCare, Philips Healthcare, Siemens Healthineers, HID, LeanTaaS, Qventus, Stryker (Care.ai), Palo Alto Networks, CenTrak, Nuance, Salesforce, Honeywell, Cisco, Armis

其他值得關注的競爭對手

• Alcidion, ABOUT Healthcare, Lumeon, Luma Health, Amelia, NewVue, NTT Data, L&T, EQUUM Medical, Securitas Healthcare, Commonvault, Forescout Technologies, Achala Health, Medically Home

值得關注的收購與合併

• Stryker收購care.ai，Health Catalyst收購Lumeon，ABOUT Healthcare收購Edgility

主要競爭對手

設施管理

• CenTraK
• ARISTA
• Zebra Technologies
• Ascom
• Securitas Healthcare
• HID Global
• Asset Panda
• Sonitor
• MidMark
• Kontakt.io
• Brightly
• IBM
• Tagno

臨床操作

• GE HealthCare
• LeanTaaS
• Qventus
• Medaptus
• Acidion
• Dedalus
• ABOUT Healthcare
• Health Catalyst
• Care Logistics
• Teletracking
• LST
• Stryker
• Xealth
• Security
• HID Global

賽科利達醫療保健

• Genetec
• Midmark
• ASCOM
• LENELS2
• SALTO SYSTEMS
• KISI
• VANDERBILT INDUSTRIES
• Alcatraz AI

建築管理

• Siemens
• Honeywell
• Schneider Electric
• Johnson Controls
• BOSCH
• Arsight
• TruStar Automation
• HARRIS Integrated Solutions
• IBM
• GE

監測

• Achala Health
• Equium Medical
• Karius Healthcare
• Current Health
• Kiwi Health
• Virtua Health
• Medically Home
• Care.ai
• TellHealth
• Diagnostic/ Radiology Operations
• Siemens Healthineers
• Philips Healthcare
• NewVue
• Ionic Health

病患管理

• RingCentral
• Talkdesk
• Luma Health
• Amelia
• LeguevKore.ai
• Five9
• Genesy
• Fabric

成長促進因素

• 世界各地的醫院都面臨越來越大的財務壓力，需要提高利潤率，而提高營運效率的解決方案正成為醫院提高收入的關鍵手段之一。
• 科技日新月異。直到去年，智慧決策和自主流程似乎還遙不可及。然而，大型語言模型的進步改變了技術格局，如今已有解決方案可以整合到現有工作流程中，提升效能。
• 要影響營運和體驗，需要對醫院或醫療保健系統內的病患、安全功能和營運工作流程有 360度的了解。
• 率先採用指揮中心基礎設施的醫院已經取得了積極的成果，這迫使其他醫院也開始考慮採用這些方案，並考慮建立自己的指揮中心平台。
• 醫療保健系統積極尋求減輕供應商負擔，從附加解決方案轉向平台供應商，以增強其組織建立全面指揮中心基礎設施的能力。
• 資料隱私和資料管理標準因地區而異，因此醫療機構和供應商需要開發可客製化的解決方案。
• 客戶希望透過各種管道與他們的醫療保健提供者聯繫，並期望獲得量身定做的全通路體驗，因此醫療保健機構必須投資於能夠實現雙向溝通並改善患者與提供者之間互動的解決方案。
• 醫院培養箱計畫和與新興企業的夥伴關係，透過持續的指導和充滿活力的生態系統，幫助企業應對業務挑戰，這對於理解細微差別和建立強大的AI 模型非常重要。
• 數位解決方案對於解決仍困擾醫療保健系統的職場暴力和人身安全威脅非常重要，而集中式通訊中心可以有效地報告和應對這些威脅。

成長抑制因素

• 在美國（數位醫療解決方案的最大市場），關稅的引進影響了醫院的支付能力，使得醫療機構在投資更全面的解決方案時更加謹慎。
• 各個指揮中心必須相互通訊資料，以提高醫院運作的整體效率、護理服務和管理水準。為了實現這一目標，一個綜合指揮中心必須與現有技術和工作流程良好地整合。
• 各組織在實現跨不同工作流程的企業級互通性方面仍面臨挑戰。為了建構全面的指揮中心，各組織需要提高資料互通性。
• 醫療機構往往傾向於投資那些承諾短期投資回報的解決方案，並且常常致力於與一些附加供應商合作。為了使指揮中心模式成功，他們需要投資那些已證明具有投資回報且能夠長期擴展的技術。
• 醫療機構正面臨勞動力短缺的問題，包括訓練有素的IT 專家，他們能夠理解新的AI 模型並將其無縫整合到現有工作流程中。
• 評估技術升級所需的時間會為本已不堪重負的員工帶來短期責任，進而導致更高的倦怠程度。

目錄

調查範圍

• 分析範圍
• 區隔
• 分段定義

成長環境：全球醫院指揮中心轉型

• 為什麼成長變得越來越難？
• The Strategic Imperative 8（TM）
• 三大戰略挑戰對全球醫院指揮中心產業的影響

全球醫院指揮中心生態系統

• 提供者面臨的挑戰
• 醫療機構面臨的主要挑戰
• 關鍵問題如何影響工作流程和相關人員
• 醫院需求和合格評估
• 指揮中心是邁向智慧醫院的一步
• 指揮中心的演變
• 指揮中心要素
• 指揮中心模型
• 指揮中心實施的合約模式
• 指揮中心現狀
• 指揮中心未來狀態
• 競爭環境
• 主要競爭對手
• 所需供應商能力

全球醫院指揮中心成長要素

• 成長指標
• 成長促進因素
• 成長抑制因素
• 預測考量
• 收入預測
• 各行業收入預測
• 依地區分類的收入預測
• 收入預測分析

價格趨勢和預測分析

• 收益分成
• 收入佔有率分析
• 供應商簡介：GE Healthcare
• 供應商簡介：Siemens Healthineers
• 供應商簡介：HID Global
• 供應商簡介：RingCentral

成長要素：臨床營運指揮中心

• 成長指標
• 收入預測
• 依地區分類的收入預測
• 預測分析
• 作戰指揮中心的臨床操作模型

成長要素：設施營運指揮中心

• 成長指標
• 收入預測
• 依地區分類的收入預測
• 預測分析
• 智慧醫療系統也需要具備環境智慧。
• 作戰指揮中心模型建築的運作與管理
• 需要協調臨床和設施營運，以實現更綠色、更智慧的設施。
• 互聯應用可提高吞吐量並帶來更佳體驗
• 客戶之聲：供應商想要什麼

成長要素：安全指揮中心

• 成長指標
• 收入預測
• 依地區分類的收入預測
• 預測分析
• 安全指揮中心模型：實體

成長要素：病患參與指揮中心

• 成長指標
• 收入預測
• 依地區分類的收入預測
• 預測分析
• 患者參與指揮中心模型
• 客戶之聲：供應商想要什麼

全球醫院指揮中心成長機會領域

• 發展機會1：協同作戰指揮中心
• 成長機會2：網路實體安全指揮中心
• 成長機會3：用於自動化業務流程的新型人工智慧模型
• 成長機會4：UCaaS/CPaaS 整合病患教育

附錄與後續步驟

• 成長機會帶來的益處和影響
• 下一步
• 附件清單
• 免責聲明

Hospital Command Centers Experiencing Transformational Growth Due to AI Advancements and Acceptance

The healthcare industry is at a tipping point, where it must balance human and technological elements to deliver an optimal level of care. While the COVID-19 pandemic exposed many cracks in the healthcare value chain, it also got the stakeholders together to invest in technology that supports remote monitoring and treatment. It also provided an opportunity for many organizations to experiment with their own versions of command centers to manage the patient pool. Since 2020, the command center has come a long way-the initial focus of command centers was on capacity optimization and virtual monitoring. With the advancements in technology and predictive capabilities, we now have solutions that encompass a wider breadth of processes.

According to the expanded definition of hospital command centers, the market encompasses the traditional clinical operations segment, as well as the newly introduced facility operations, security, and patient engagement. The clinical operation includes capacity management, patient flow, monitoring, compliance management, and staffing. Meanwhile, the facility operation focuses on asset management and building operations. The security segment aims to combine and reduce the gap between cyber-physical security, and the patient engagement segment looks to streamline patient communication across contact center operations and patient education. In an efficient care delivery environment, these workflows are important to deliver the right care to the right patient at the right time and location.

Command center implementation is one of the most extensive elements of the digital transformation journey undertaken by healthcare organizations. It requires extensive integration with various platforms and data sources, as well as the flexibility to scale with advancements in technology and increased operations. Due to this extensive requirement, organizations need to carefully select their implementation partner that can ensure an optimal return on investment in both the short- and long-term, and can chart a long-term path for growth. As for vendors, they would also need to address the change management associated with this extensive implementation and support organizations in their people and process journey. In addition, vendors must evolve with the market and ensure that their offerings remain current in the rapidly evolving technology space.

The four command center segments focus on maintaining the continuity of care while improving the utilization of the organization's resources (human and assets) and improving the stakeholder experience. Technology innovation has resulted in the platform's ability to answer more complex questions, and end users and vendors working in collaboration to achieve the desired end-state, where these four segments will integrate to support hospital operations. The study provides insights into the global implementation of command centers, different deployment models, scale of coverage, and the drivers and barriers that impact the growth of this market during the forecast period (2025 to 2029).

Revenue Forecast

The revenue estimate for the base year 2024 is $36.77 billion, with a CAGR of 12.3% for the study period 2024-2029.

The Impact of the Top 3 Strategic Imperatives on the Global Hospital Command Center Industry

Innovative Business Model

Why

• The hospital command centers have evolved from department focused to hospital and now health system wide. As the technology advances, so has the reach of command centers to manage process across different sites.
• Meanwhile, the data sources have also expanded from in-hospital devices to patient-owned devices.
• In terms of presence, virtual and physical command centers are deployed based on use cases and the population covered.

Frost Perspective

• The next expansion is at community level, which will allow organizations to advance population health management efforts.
• Hybrid command centers will become an integral part as hospitals expand their operations to meet patients at their home.
• With the new AI models, command centers will be able to better serve population health initiatives as it move towards the predictive analytics and insight generation. Adding the autonomous capabilities will further enhance capabilities of the system.

Competitive Intensity

Why

• The advancement in technology has also given birth to a host of new competitors that are focused on particular processes/use cases.
• Like most industries, this sector also has a mix of traditional players and new-age players, separated by their go-to-market approach.
• Companies in adjacent industries are also looking to get a piece from this sector as it is still growing, and vendor ecosystem is still maturing.

Frost Perspective

• Vendors are currently localized and highlights the local AI governance maturity to get a foot in the door. As global AI policies become more streamlined, we will see geographical expansion from the larger players to improve their customer base.
• The sector is ripe for M&A deals as platform players will look to acquire bolt-on vendors primarily to improve their technology stack or expand their bandwidth of segments covered.

Disruptive Technologies

Why

• The newer AI models have redefined the ways we communicate with the machines and machine's ability to generate insights and perform tasks autonomously.
• In addition, exponential steps taken to address data silos and improve data interoperability have served to address the lingering data utilization challenge in the healthcare community.

Frost Perspective

• The increasing data quantity and the newer AI models are providing organizations access to the unutilized data sets to improve processes.
• COVID-19 provided the initial push for command center adoption; however, now it has become a necessity and a competitive advantage. These advanced solutions enable organizations to address staffing, security, and workflow challenges to improve operating margins.

Scope of Analysis

• In Hospitals, Command Centers act as the central monitoring & decision system of the organization. These analytical hubs manage different aspects of hospital operations based on their coverage and capabilities. They enhance the organization's speed and efficiency in responding to clinical or operational situations, thereby improving clinical, financial, and experiential outcomes.
• The command center market include two sets of players:
• Established players with Command Center Solution
• Plug and Play vendors with Process Efficiency Solution
• These bolt-on vendors can expand their solution and support the hospitals to set up command centers.
• The study will focus on the global implementation of command centers, different deployment models, and the scale of coverage. It will profile the leading vendors and new entrants making headway in this market.
• Further, it will analyze the role of dynamic AI and other technologies like IoT, RTLS, cloud and edge computing, and 5G in augmenting the solutions in this market. In addition, we will look at the key trends driving the adoption of command centers, including current and future state analysis, evolving market requirements, growth drivers & barriers, and growth opportunities.
• Exclusion: Self-built or command centers set up by organizations themselves, without vendor support.

Competitive Environment

Competitive Factors

• Cost, performance, platform play, scalability, service support, technology, reliability

Leading Competitors

• GE HealthCare, Philips Healthcare, Siemens Healthineers, HID, LeanTaaS, Qventus, Stryker (Care.ai), Palo Alto Networks, CenTrak, Nuance, Salesforce, Honeywell, Cisco, Armis

Other Notable Competitors

• Alcidion, ABOUT Healthcare, Lumeon, Luma Health, Amelia, NewVue, NTT Data, L&T, EQUUM Medical, Securitas Healthcare, Commonvault, Forescout Technologies, Achala Health, Medically Home

Notable Acquisitions and Mergers

• Stryker acquired care.ai; Health Catalyst acquired Lumeon; ABOUT Healthcare acquires Edgility

Key Competitors

Facility Operations

• CenTraK
• ARISTA
• Zebra Technologies
• Ascom
• Securitas Healthcare
• HID Global
• Asset Panda
• Sonitor
• MidMark
• Kontakt.io
• Brightly
• IBM
• Tagno

Clinical Operations

• GE HealthCare
• LeanTaaS
• Qventus
• Medaptus
• Acidion
• Dedalus
• ABOUT Healthcare
• Health Catalyst
• Care Logistics
• Teletracking
• LST
• Stryker
• Xealth
• Security
• HID Global

Securitas Healthcare

• Genetec
• Midmark
• ASCOM
• LENELS2
• SALTO SYSTEMS
• KISI
• VANDERBILT INDUSTRIES
• Alcatraz AI

Building Operations

• Siemens
• Honeywell
• Schneider Electric
• Johnson Controls
• BOSCH
• Arsight
• TruStar Automation
• HARRIS Integrated Solutions
• IBM
• GE

Monitoring

• Achala Health
• Equium Medical
• Karius Healthcare
• Current Health
• Kiwi Health
• Virtua Health
• Medically Home
• Care.ai
• TellHealth
• Diagnostic/ Radiology Operations
• Siemens Healthineers
• Philips Healthcare
• NewVue
• Ionic Health

Patient Engagement

• RingCentral
• Talkdesk
• Luma Health
• Amelia
• Legue
• Kore.ai
• Five9
• Genesy
• Fabric

Growth Drivers

• Hospitals globally are under increasing financial stress to improve their margins. Operational efficiency solutions are being looked at as one of the key enablers for hospitals to adopt and improve their bottom line.
• Technology is evolving rapidly. Intelligent decision-making and autonomous process were considered distant till last year. However, the advancement of large-language models changed the technology landscape and now we have solutions that can integrate in existing workflows to improve performance.
• To create operational and experiential impact there is a need for 360-degree view of patients, security features, and operational workflows within a hospital and within a healthcare system.
• Implementation of command center infrastructure in early adopters has resulted in positive outcomes, forcing other hospitals to think on these lines and explore the command center platform for their organization.
• Healthcare systems are actively looking to reduce their vendor load. In doing so, they are transitioning from bolt-on solutions to platform vendors that enhances the organization's capability to build a comprehensive command center infrastructure.
• Geographical variations in data privacy and data management standards require healthcare institutions and vendors to develop customizable solutions.
• Customers are looking to connect with healthcare providers through different channels and expect omni-channel experience to suit their needs. Hence, health systems need to invest in solutions that enable two-way communication between patients and providers and improve engagement.
• Hospital incubator programs or start-up partnerships allow companies targeting operational challenges to flourish through continuous mentorship and dynamic ecosystems. These ecosystems are essential to understand nuances and build a robust AI model.
• Digital solutions are becoming essential to address workplace violence and physical security that are still plaguing the healthcare system. A centralized communication hub could ensure efficient reporting and response to these threats.

Growth Restraints

• In the United States (largest market for digital health solutions), the introduction of tariffs impacts hospital's affordability. Healthcare institutions are becoming cautious with their investment strategy in more comprehensive solutions.
• Segment specific command centers need to communicate data with each other to enhance the overall efficiency, care delivery, and management of hospital operations. This would require the overarching command center to integrate well with existing technologies and in workflows.
• Organizations are still struggling to achieve enterprise-wide interoperability across different workflows. To build an overarching command center, organizations need to improve their data interoperability.
• Healthcare organizations are known to spend on solutions with short-term ROI potential leading to focus on bolt-on vendors. For a successful command center model, they would need to invest in technology that shows proven ROI path and scalability in the long-term.
• Healthcare organizations struggle with the lack of workforce including trained IT specialists that understand newer AI models and can seamlessly integrate them in the existing workflows.
• The time necessary to invest in assessing a technology upgrade will put short-term responsibility on an already burdened workforce leading to higher more burnouts.

Table of Contents

Research Scope

• Scope of Analysis
• Segmentation
• Segment Definition

Growth Environment: Transformation in Global Hospital Command Centers

• Why is it Increasingly Difficult to Grow?
• The Strategic Imperative 8™
• The Impact of the Top 3 Strategic Imperatives on the Global Hospital Command Center Industry

Ecosystem in Global Hospital Command Centers

• Key Challenge for Providers
• Key Challenges for the Healthcare Organization
• Impact of Key Challenges on Workflows and Stakeholders
• Hospital Needs and Eligibility Assessment
• Command Center as a Step to Smart Hospitals
• Evolution of Command Centers
• Command Center Elements
• Command Center Models
• Contractual Models for Command Center Adoption
• Command Center: Current State
• Command Center: Future State
• Competitive Environment
• Key Competitors
• Requisite Vendor Capabilities

Growth Generator in Global Hospital Command Centers

• Growth Metrics
• Growth Drivers
• Growth Restraints
• Forecast Considerations
• Revenue Forecast
• Revenue Forecast by Vertical
• Revenue Forecast by Region
• Revenue Forecast Analysis

Pricing Trends and Forecast Analysis

• Revenue Share
• Revenue Share Analysis
• Vendor Profile: GE Healthcare
• Vendor Profile: Siemens Healthineers
• Vendor Profile: HID Global
• Vendor Profile: RingCentral

Growth Generator: Clinical Operations Command Centers

• Growth Metrics
• Revenue Forecast
• Revenue Forecast by Region
• Forecast Analysis
• Operational Command Centers Model: Clinical Operations

Growth Generator: Facility Operations Command Centers

• Growth Metrics
• Revenue Forecast
• Revenue Forecast by Region
• Forecast Analysis
• Smart Healthcare Systems Need to be Environmentally Smarter
• Operational Command Centers Model: Building Operations
• Need for Synchronized Clinical and Facility Operations for Greener Smarter Facilities
• Connected Applications to Increase Throughput and Improve Experience
• Voice of Customer: What Provider Wants

Growth Generator: Security Command Centers

• Growth Metrics
• Revenue Forecast
• Revenue Forecast by Region
• Forecast Analysis
• Security Command Center Model: Physical

Growth Generator: Patient Engagement Command Centers

• Growth Metrics
• Revenue Forecast
• Revenue Forecast by Region
• Forecast Analysis
• Patient Engagement Command Center Model
• Voice of Customer: What Provider Wants

Growth Opportunity Universe in Global Hospital Command Center

• Growth Opportunity 1: Coordinated Operations Command Center
• Growth Opportunity 2: Cyber-Physical Security Command Center
• Growth Opportunity 3: Newer AI Models to Automate Operations
• Growth Opportunity 4: UCaaS/CPaaS to Integrate Patient Education

Appendix & Next Steps

• Benefits and Impacts of Growth Opportunities
• Next Steps
• List of Exhibits
• Legal Disclaimer