 |
市場調查報告書
商品編碼
1798095
商務通話市場：多樣化部署和連接模式需求占主導地位Business Calling Market: Demand for Diverse Deployment and Connectivity Models Reigns |
||||||
混合通訊環境為技術解決方案和服務供應商帶來了重大挑戰和機會
Frost & Sullivan 的2025年 IT 決策者（ITDM）調查目的是深入了解最終用戶組織的優先事項：- 對雲端/行動 PBX（專用交換機）和 UCaaS（統一通訊即服務）功能的需求 - 企業語音通訊/業務呼叫控制環境的桌面 - 對行動語音/資訊服務的需求 - 對IP（網際網路協定）、DECT（數位增強無線電信）、VoWLAN（無線本地接取網路語音）、行動和軟體通訊端點的需求 - 採用託管服務
基於 ITDM 研究的其他報告對此項分析進行了補充：- IT 挑戰 -工作模式和工作空間的演變 - 當前和未來的技術採用 - 溝通和協作預算 - 通訊平台即服務（CPaaS）趨勢 - 會議室現代化 - 垂直溝通挑戰和投資重點
調查方法目的是實現兩個主要目標： - 從跨地區、國家、垂直行業和組織規模的IT 決策者（ITDM）的高度可能樣本中獲得見解，以準確了解市場趨勢。
確保特定技術問題由具有相關專業知識的受訪者回答，尤其是那些在相應技術領域具有中級到高級知識的受訪者。
為了實現第一個目標，Frost & Sullivan 對 IT/電訊領域的1,198 位決策者或影響者進行了訪談。
為了實現第二個目標，受訪者根據其在以下領域的自我報告專業知識分為三組： - 企業語音通訊（n=586）- 視訊協作（n=544）- 通訊整合和 CPaaS（n=570）
本研究中提出的見解來自 ITDM 的完整樣本或具有中等至高等企業語音通訊知識的子集，取決於分析的背景。
目錄
調查目標和調查方法
所有樣本與企業語音通訊樣本的比較
所有樣本受訪者的人口統計資料
企業語音通訊樣本受訪者人口統計
主要調查結果
不斷發展的企業語音通訊部署模型
- 投資雲端 PBX 或供應商託管的電話系統
- 各地區雲端 PBX 或供應商託管電話系統投資
- 各組織規模的雲端 PBX 或供應商託管電話系統投資
- 過去、現在和未來的企業語音通訊/商務通話控制環境
- 各地區企業語音通訊的未來
- 未來企業語音通訊環境：依公司規模
- 為什麼要把語音通訊留在辦公室？
- 改變部署模型
- 混合語音通訊環境成為主流
- 依地區和組織規模分類的混合語音通訊趨勢
- 混合語音通訊的挑戰和機會
行動和通訊端點趨勢
- 行動通話的重要性
- 各地區行動電話重要性
- 公司配發行動電話普及率
- 公司配發行動電話普及率（依地區）
- 商業行動語音和資訊服務滲透率
- 各地區商務行動語音與資訊服務滲透率
- 使用個人或公司發放的行動電話作為存取商業通訊服務的主要設備
- 投資行動商務呼叫應用程式的行動軟體電話
- 行動商務通話應用程式行動軟體電話投資（依地區）
- 投資桌面商務呼叫應用程式和桌面軟體電話
- 桌面商務通話應用程式桌面軟體電話投資（依地區）
- 行動呼叫策略需要改進
- 各地區行動呼叫策略投資
- 投資桌面IP電話
- 各地區桌面電話投資
- 投資DECT電話
- 各地區 DECT 電話投資
- 投資 VoWLAN 電話
- 各地區 VoWLAN 電話投資
- 商業行動通訊需求不斷成長
- 不同移動呼叫方式的共存
- 尚未進入一個僅依賴行動裝置的商業通訊世界
採用託管服務
- 使用託管服務：現在與未來
- 未來各地區託管服務使用量
- 解決複雜通訊環境挑戰的託管服務
附錄
- 成長機會推動Growth Pipeline Engine（TM）™
- 為何成長變得越來越困難？
- The Strategic Imperative 8（TM）
後續步驟
- 成長機會的益處和影響
- 後續步驟
- 附表
- 免責聲明
Hybrid Communications Environments Present Significant Challenges and Opportunities to Technology Solutions and Services Providers
Frost & Sullivan's 2025 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations' priorities: - Demand for cloud/mobile private branch exchange (PBX)and unified-communications-as-a-service (UCaaS) functionality - Evolution of enterprise telephony/business call control environments - Demand for mobile voice and data services - Demand for desktop internet protocol (IP), cordless (Digital Enhanced Cordless Telecommunications (DECT) and voice over wireless local access network (VoWLAN), mobile and software communications endpoints - Managed services adoption
This analysis will be complemented by additional ITDM survey-based reports detailing: - IT challenges - work style and workspace evolution - current and future technology adoption - communications and collaboration budgets - trends in communications platform as a service (CPaaS) - meeting rooms modernization - vertical communications challenges and investment priorities
Our survey methodology was designed to meet two primary objectives: - Capture insights from a robust sample of IT decision-makers (ITDMs) to accurately assess market trends across regions, countries, industries, and organization sizes.
Ensure that technology-specific questions were answered by respondents with relevant expertise, specifically those with moderate to high knowledge in the respective technology areas.
To fulfill the first objective, Frost & Sullivan conducted interviews with 1,198 individuals who identified as IT and/or telecom decision-makers or influencers, all of whom had visibility into IT/telecom budgets and investment priorities.
To address the second objective, respondents were segmented into three groups based on their self-reported expertise in the following areas: - Enterprise Telephony (n = 586) - Video Collaboration (n = 544) - Communications Integration and CPaaS (n = 570)
The insights presented in this study are drawn from either the full sample of ITDMs or the subset with moderate to high knowledge of enterprise telephony, depending on the context of the analysis.
Table of Contents
Research Objectives and Methodology
Total Sample Versus Enterprise Telephony Sample
Total Sample Respondent Demographics
Enterprise Telephony Sample Respondent Demographics
Key Findings
Enterprise Telephony Deployment Models Evolution
- Investments in Cloud PBX or a Provider-Hosted Phone System
- Investments in Cloud PBX or a Provider-Hosted Phone System by Region
- Investments in Cloud PBX or a Provider-Hosted Phone System by Organization Size
- Past, Current, and Future Enterprise Telephony/Business Call Control Environments
- Future Enterprise Telephony Environments by Region
- Future Enterprise Telephony Environments by Company Size
- Reasons for Keeping Telephony Capabilities on the Premises
- Shifts in Deployment Models
- Hybrid Telephony Environments Are the Norm
- Hybrid Telephony Trends by Region and Organization Size
- Hybrid Telephony Presents Challenges and Opportunities
Mobility and Communications Endpoint Trends
- Importance of Mobile Calling
- Importance of Mobile Calling by Region
- Company-Provided Mobile Phones Adoption
- Company-Provided Mobile Phones Adoption by Region
- Business Mobile Voice and Data Services Adoption
- Business Mobile Voice and Data Services Adoption by Region
- Use of Personal or Company-provided Mobile/Cellular Phones as Primary Devices to Access Business Communications Services
- Mobile Business Calling App Mobile Soft Phone Investments
- Mobile Business Calling App Mobile Soft Phone Investments by Region
- Desktop Business Calling App Desktop Soft Phone Investments
- Desktop Business Calling App Desktop Soft Phone Investments by Region
- Desired Improvements in Mobile Calling Strategy
- Desired Mobile Strategy Improvements by Region
- Desktop IP Phone Investments
- Desktop Phone Investments by Region
- DECT Phone Investments
- DECT Phone Investments by Region
- VoWLAN Phone Investments
- VoWLAN Phone Investments by Region
- Demand for Business Mobile Communications is Rising
- Different Mobile Calling Approaches Will Co-exist
- It's Not a Mobile-Only Business Communications World Yet
Managed Services Adoption
- Managed Services Use - Today and in the Future
- Use of Managed Services in the Future by Region
- Managed Services Address the Challenges of Complex Communications Environments
Appendix
- Growth Opportunities Fuel the Growth Pipeline Engine™
- Why Is It Increasingly Difficult to Grow?
- The Strategic Imperative 8™
Next Steps
- Benefits and Impacts of Growth Opportunities
- Next Steps
- List of Exhibits
- Legal Disclaimer
