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市場調查報告書

商品編碼

1348566

優先投資職場和視訊會議

Investment Priorities for the Workplace and Video Conferencing

出版日期: 2023年08月25日 | 出版商:

Frost & Sullivan | 英文 64 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

IT 買家透露 2023 年及以後的混合工作場所計劃

2023 年的趨勢表明，工作場所轉型是重大且穩定的。大多數企業領導者正在重新思考和重塑他們的商業文化、實體工作場所和技術投資。這將導致實體辦公室和技術在工作場所的角色發生永久性轉變。

重新構想混合工作的下一個階段是複雜的。當世界各地的公司都在努力應對重返辦公室、創建現代化工作場所以及滿足新員工期望的挑戰時，有一件事是明確的：

Frost & Sullivan 的調查團隊分析了混合工作實踐和技術，以應對工作場所的未來。這份工作場所趨勢分析報告根據 IT 決策者的主要發現總結了新的混合工作模式、其對辦公空間和會議室的影響以及整體業務影響。

該報告是 Frost & Sullivan 2023 年 IT 決策者調查報告的補充。

該分析介紹了有關工作場所和視訊會議的調查結果，包括統一通訊即服務 (UCaaS)、通訊平台即服務 (CPaaS)、第一線解決方案以及各種基於行業研究的其他報告的補充。

主要特點

每個組織未來的工作場所將由三個關鍵領域塑造：

重視員工體驗
辦公室現代化與工作空間重組
靈活的技術改造

研究亮點

Frost & Sullivan 進行 2023 年 IT 決策者 (ITDM) 調查，旨在深入了解最終使用者組織的優先事項：

主要 IT 挑戰
目前統一通訊與協作 (UCC) 技術採用率
計畫投資UCC技術
UCC技術投資的促進因素
應對現在和未來不斷變化的工作方式
當前和未來的辦公室地產使用
目前和未來的 UCC 技術預算
UCC技術購買偏好

客戶正在增加對通訊和協作工具的投資
對 AI 和 ESG 有濃厚興趣
CX 和 EX 領導
整合通訊、協作、IT 管理與支援工具
客戶強烈希望使用單一 UC 堆疊 - 在整合平台上進行電話呼叫、群組聊天和會議
完全整合的UCaaS 解決方案的重要性（按地區）
重大技術整合已經發生
客戶計劃進一步整合

視訊會議實施現狀

視訊會議和群聊是混合工作的支柱
遠距工作提高了市場成熟度
遷移到基於雲端的視訊會議
視訊會議擴展到聯絡中心和現場員工

投資辦公空間和視訊會議

遠距工作導致辦公空間變化
會議室中使用的技術
會議室視訊會議系統的主要選型標準
會議室視訊會議系統主要特點
室內觸控控制器的重要性
會議室調度顯示的重要性
智慧相機的重要性
智慧音訊的重要性
分析的重要性
集中管理的重要性
互通性的重要性

附錄

支援Growth Pipeline Engine（TM）的成長機會
為什麼成長如此困難？
The Strategic Imperative 8（TM）

IT 決策者調查受訪者人口統計

Frost & Sullivan 2023 年 ITDM 調查受訪者人口統計

遠距工作調查受訪者屬性

2023 年遠距工作調查組織概況* - 產業細分
2023 年遠距工作調查組織概況*-組織規模
2023 年遠距工作調查受訪者概況* - 受訪者角色
圖表列表
免責聲明

簡介目錄

Product Code: K8E1-64

IT Buyers Reveal Hybrid Workplace Plans for 2023 and Beyond

Trends in 2023 indicate significant and steady progress on workplace transformation. Most business leaders are re-envisioning and reshaping their business culture, the physical workplace, and technology investments. This is leading to permanent shifts in the relevance of the physical office and the role of technology in the workplace.

The next phase of re-imagining hybrid work is not without complexities. As organizations globally tackle the challenges of return to office, building a modern workplace, and meeting new employee expectations, one thing is clear-hybrid work means different things to different organizations and will continue to have many variations.

Frost & Sullivan's research team has been analyzing hybrid work practices and technologies that address the future of work. This workplace trends analysis report summarizes emerging hybrid work models, their impact on office space and meeting rooms, and their overall implications for businesses based on key IT decision-maker survey findings.

This report is complemented by additional IT decision-maker survey reports published by Frost & Sullivan in 2023.

This analysis presents findings related to workplace and video conferencing and is complemented by additional survey-based reports on unified communications-as-a-service (UCaaS), communications platform-as-a-service (CPaaS), frontline solutions, and various verticals.

Key Features

The future workplace will be shaped for each organization by three key areas:

Focus on employee experience
Office modernization and reimagined workspaces
Flexible technology transformation

Research Highlights

Frost & Sullivan's 2023 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities:

Top IT challenges
Current unified communications and collaboration (UCC) technology adoption rates
UCC technology investment plans
UCC technology investment drivers
Current and future support for evolving work styles
Current and future use of office real estate
Current and future UCC technology budgets
UCC technology purchasing preferences

Research Objectives and Methodology

Research Objectives
Research Methodology

Key Findings

Introduction
Key Findings
Emerging Workplace Trends

Hybrid Work and the Return To Office

Emerging Work Models
Current Work Model
Guideline/Requirement on Number Of Days Working from Office for Hybrid Work Model
Plans to Review the Current Work Model
Shifting Workplace Plans
Key Benefits of Hybrid/Remote Work
Key Challenges of Hybrid/Remote Work

Communications and Collaboration Investments

Customers are Boosting Investments in Communications and Collaboration Tools
Strong Focus on AI and ESG
CX and EX Lead the Way
Consolidation of Communication, Collaboration, IT Management & Support Tools
Customers Show a Strong Preference for a Single UC Stack-Phone, Group Chat, and Meetings on a Unified Platform
Importance of a Fully Integrated UCaaS Solution by Region
Significant Technology Consolidation is Already in Place
Customers Plan on Further Consolidation