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不斷發展的雲通信趨勢對電信運營商的長期影響
市場調查報告書
商品編碼
1296937

不斷發展的雲通信趨勢對電信運營商的長期影響

Long-Term Impacts of Evolving Cloud Communications Trends on Telecom Operators
出版日期: | 出版商: Frost & Sullivan | 英文 46 Pages | 商品交期: 最快1-2個工作天內

價格
簡介目錄

可靠的語音和集成服務推動提供商在協作優先市場的增長

Frost & Sullivan 的 2023 年 IT 決策者 (ITDM) 調查旨在深入了解以下最終用戶組織優先事項：

  • 通信和協作技術的當前採用率和未來採用計劃
  • Microsoft Teams Phone 和 Microsoft Teams Phone Mobile 的當前採用狀況和未來需求，以及通過公共交換電話網絡 (PSTN) 支持 Teams 環境
  • 可用 PSTN 部署選項的設置，例如直接路由、Operator Connect、移動/本機撥號器等。

總體研究目標是按行業、客戶群、工作職能和地理位置衡量通信和協作解決方案的當前使用情況和未來決策行為。 具體來說，我們分析了運營商、服務提供商和技術供應商在自帶運營商 (BYOC) 生態系統中發展的採用趨勢和戰略機遇。

內容

研究目的

  • 調查目的

調查方法和結構

  • 調查方法
  • 受訪者屬性

簡介和行業機會

  • 簡介
  • UCaaS 顛覆：電話服務和雲應用的融合
  • UCaaS 顛覆：UCaaS 轉售模式的興起
  • 微軟對運營商的影響和市場機遇

Microsoft Teams 電話和通信趨勢

  • 採用雲或移動 PBX 服務
  • 當前的雲或移動 PBX/UCaaS 解決方案提供商
  • 未來的雲或移動 PBX/UCaaS 解決方案提供商
  • 當前和未來使用 Microsoft Teams Phone 的企業電話/商務呼叫控制環境
  • 按地區劃分的 Microsoft Teams Phone 採用狀況和未來計劃
  • 各行業對 Microsoft Teams Phone 和外部 PSTN 呼叫的採用情況和未來計劃
  • Microsoft Teams 電話和外部 PSTN 呼叫的部署分析
  • 將 Microsoft Teams 連接到 PSTN 的首選方式
  • 在 PSTN 上使用 Teams 電話的首選方法分析

在協作優先市場重建語音服務

  • 完全集成的 UCaaS 解決方案的重要性
  • 合作第一市場
  • 語音服務集成的方法和責任
  • 由客戶管理的通信基礎設施
  • 提供商管理的 SBC 服務
  • 會話邊界控制器作為服務
  • 統一通話套餐
  • 運營商集成服務
  • 在協作優先的市場中重組語音服務

主要發現

  • 戰略要點

附錄

  • 為什麼成長越來越難？
  • 戰略要務 8 (TM)
  • Growth Pipeline Engine(TM) 是一個增長機會。
  • 圖表列表
  • 免責聲明
簡介目錄
Product Code: K8D5-64

Trusted Voice and Integration Services Drive Growth for Providers in a Collaboration-First Market

Frost & Sullivan's 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations' priorities:

  • Current communications and collaboration technology adoption rates and future adoption plans
  • Current adoption and future demand for Microsoft Teams Phone and Microsoft Teams Phone Mobile, as well as public switched telephone network (PSTN) enablement of Teams environments
  • Preferences among available PSTN deployment options, including Direct Routing, Operator Connect, and mobile/native dialer offerings.

The overall research objective is to measure the current use and future decision-making behavior toward communications and collaboration solutions across industry verticals, customer segments, job roles and geographic regions. More specifically, this study provides analysis on adoption trends and strategic opportunities for telecommunications operators, service providers and technology vendors to grow in the Bring Your Own Carrier (BYOC) ecosystem.

Table of Contents

Research Objectives

  • Research Objectives

Research Methodology and Structure

  • Research Methodology
  • Respondent Demographics

Introduction and Industry Opportunity

  • Introduction
  • The UCaaS Disruption: The Merging of Telephony Services and Cloud Applications
  • The UCaaS Disruption: The Rise of UCaaS Resale Models
  • The Microsoft Effect and the Telecom Opportunity

Microsoft Teams Phone and Telecommunications Trends

  • Cloud or Mobile PBX Services Adoption
  • Current Cloud or Mobile PBX/UCaaS Solutions/Providers
  • Future Cloud or Mobile PBX/UCaaS Solutions Providers
  • Current and Future Enterprise Telephony/Business Call Control Environments with Microsoft Teams Phone in Use
  • Regional Adoption and Future Plans for Microsoft Teams Phone
  • Adoption and Future Plans for Microsoft Teams Phone and External PSTN Calling Among Vertical Markets
  • Adoption Analysis of Microsoft Teams Phone and External PSTN Calling
  • Preferred Methods of Connecting Microsoft Teams to the PSTN
  • Preferred Method of PSTN-enabling Teams Phone Analysis

Reframing Voice Services in a Collaboration-First Market

  • Importance of a Fully Integrated UCaaS Solution
  • The Collaboration-First Market
  • Approaches and Responsibilities for Voice Services Integration
  • Customer-managed Communications Infrastructure
  • Provider-managed SBC Services
  • Session Border Controller as a Service
  • Integrated Calling Plans
  • Carrier-integrated Services
  • Reframing Voice Services in a Collaboration-First Market

Key Findings

  • Key Strategic Takeaways

Appendix

  • Why Is It Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
  • Growth Opportunities Fuel the Growth Pipeline Engine™
  • List of Exhibits
  • Legal Disclaimer