員工之聲 (VoE) 分析的增長機會，以實現成功的客戶體驗

本報告探討並分析了全球員工之聲 (VoE) 市場，確定了三大戰略挑戰、用於收集 VoE 數據的解決方案、EX 和 CX 之間的相關性以及多年來的 VoE。將影響 2023 年的 EX 和 VoE、十大趨勢、增長動力、限制因素、增長機會等。

內容

按鍵定義

• 相關定義

戰略要務

• 為什麼成長越來越難？
• 戰略要務 8 (TM)
• 三大戰略要務對全球 VoE 行業的影響
• 增長機會推動增長 Pipeline Engine(TM)

VoE 簡介

• VoE（員工之聲）簡介
• 員工生命週期的五個階段
• 收集 VoE 數據的解決方案
• 員工體驗與客戶體驗之間的相關性
• VoE 的演變

值得關注的主要 VoE 趨勢

• 影響 VoE 市場的 10 大趨勢
• 2023 年影響 EX 和 VoE 的方面

主要增長動力和製約因素

• 增長動力
• 抑制增長的因素

VoE 分析解決方案提供商格局

• VoE 分析解決方案提供商示例

增長機會

• 增長機會 1 - 合作與收購
• 增長機會 2 - 增強可視化和報告功能
• 增長機會 3 - 強調安全性和數據合規性
• 圖表列表
• 免責聲明

Improving Employee Experience a Top Business Priority to Unlocking Future Growth Potential

VoE is the voice of the employee that is collected and analyzed systematically using a VoE analytics tool. Businesses use VoE tools to collect employee ideas, grievances, suggestions, and requirements about the workplace to measure employee experience (EX) and engagement. VoE data and insights are used to boost EX to increase employee retention, engagement, job satisfaction, and improve employee performance. EX is a top business priority because of the proven correlation between an engaged employee's experience and a better customer experience. Therefore, employee listening, and voice of the employee (VoE) analytics solutions have become crucial areas of investment for businesses as customer retention surges in priority.

This report discusses the top three strategic imperatives on the global VoE industry, solutions used to gather VoE data, EX and CX correlation, VoE evolution over the years, aspects impacting EX and VoE in 2023, top 10 trends, growth drivers, restraints, and growth opportunities in the VoE analytics market.

Table of Contents

Key Definitions

• Relevant Definitions

Strategic Imperatives

• Why is it Increasingly Difficult to Grow?
• The Strategic Imperative 8™
• The Impact of the Top Three Strategic Imperatives on the Global Voice of Employee Industry
• Growth Opportunities Fuel the Growth Pipeline Engine™

Introduction to Voice of the Employee

• Introduction to Voice of Employee (VoE)
• 5 Stages of the Employee Lifecycle
• Solutions to Gather VoE Data
• Employee Experience and Customer Experience Correlation
• VoE Evolution

Top VoE Trends to Watch

• Top 10 Trends Impacting the VoE Market
• Aspects Impacting EX and VoE in 2023

Key Growth Drivers and Restraints

• Growth Drivers
• Growth Restraints

VoE Analytics Solutions Provider Landscape

• VoE Analytics Solutions Provider Examples

Growth Opportunity Universe

• Growth Opportunity 1-Partnerships and Acquisitions
• Growth Opportunity 2-Enhancement of Visualization and Reporting Capabilities
• Growth Opportunity 3-Emphasis on Security and Data Compliance
• List of Exhibits
• Legal Disclaimer