市場調查報告書
商品編碼
1160803
Frost Radar:北美的企業用雲端客服中心市場 (2022年)Frost Radar: North American Enterprise Cloud Contact Center Market-2022 |
全球CCaaS的市場規模,從2020年開始增加21.6%,2021年達到49億9,000萬美元。預計今後以13.2%的年複合成長率增加,2026年達到92億9,000萬美元。另一方面,北美的CCaaS市場,2021年是 (與前一年同期比較增加14.2%)30億3,000萬美元,預計2026年達到52億2,000萬美元。
北美市場,尤其是因為很多跨國公司在美國放置據點,大企業和超大企業客戶的比例變多。對應大規模展開的開發需求,成為更多CCaaS供應商追求的重要機會。
本報告提供北美的企業用雲端客服中心市場相關分析,依Frost Radar (TM) 的10項評估指標,提供主要企業 (共14家公司) 在市場上的定位和競爭上的優勢、機會等相關調查與考察。
A Benchmarking System to Spark Companies to Action-Innovation that Fuels New Deal Flow and Growth Pipelines
The global CCaaS market generated revenue of $4.99 billion in 2021, a 21.6% increase from 2020. Frost & Sullivan projects that revenue will increase at a 13.2% compound annual growth rate to reach $9.29 billion by 2026. The North American CCaaS market contributed $3.03 billion of that 2021 amount (representing 14.2% year-over-year growth) and is expected to reach $5.22 billion by 2026.
The North American market has a larger percentage of large and very large enterprise customers, particularly because many multinational companies are based in the United States. Catering to the development needs of large-scale deployments represents a significant opportunity that more CCaaS providers are pursuing. Frost & Sullivan defines the enterprise market as contact center deployments between 300 and 1,000 agents, while the large enterprise market consists of deployments exceeding 1,000 agents.
In a field of dozens of North American CCaaS industry participants, Frost & Sullivan independently plotted the top 14 companies in this Frost Radar™ analysis for the enterprise market.
The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles of each company in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in an industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned.