按服務類型、最終用途和地區分類的業務流程外包 (BPO) 市場

Business Process Outsourcing Market, By Service Type, By End Use, And By Geography (North America, Europe, Asia Pacific, Latin America)

出版日期: 2025年03月26日 | 出版商:

Coherent Market Insights | 英文 150 Pages | 商品交期: 2-3個工作天內

價格

簡介目錄

業務流程外包 (BPO) 市場規模預計在 2025 年達到 3,358.8 億美元，預計到 2032 年將達到 6,299.5 億美元，2025 年至 2032 年的年複合成長率為 9.4%。

報告範圍		報告詳細資訊
基準年	2024	2025年的市場規模	3358.8億美元
效能數據	從2020年到2024年	預測期	2025年至2032年
預測期：2025-2032年年複合成長率：	9.40%	2032年價值預測	6299.5億美元

在當今瞬息萬變的商業環境中，企業不斷尋求提高生產力和降低成本的方法。其中一種方法是透過業務流程外包 (BPO)。業務流程外包 (BPO) 是委託給第三方服務供應商，無論是本地、近岸或離岸。這可以包括客戶服務、核算和IT基礎設施等行政業務，以及銷售和行銷等前端業務。 BPO 最明顯的好處是它使企業能夠專注於其核心業務職能，同時降低成本。企業可以將寶貴的時間和資源重新用於更重要的收益活動，例如吸引客戶和開發創新產品。

市場動態：

業務流程外包 (BPO) 產業發展迅速，因為它為企業帶來了許多益處。這些好處包括節省成本、提升專業技能、提升敏捷性和靈活性。預計這些益處將在預測期內加速全球業務流程外包 (BPO) 市場的成長。對優質醫療服務日益成長的需求推動了醫療保健產業對業務流程外包 (BPO) 服務的需求。這促使醫院更加重視提高業務效率，將各種非核心業務流程（例如保險理賠、病歷和其他行政業務）外包出去。

然而，對資料安全和熟練專業人員短缺的擔憂正在阻礙預測期內全球業務流程外包 (BPO) 市場的成長。

本研究的主要特點

本報告對全球業務流程外包 (BPO) 市場進行了詳細分析，並以 2024 年為基準年，展示了預測期 2025-2032 的市場規模和年複合成長率。
它還強調了各個領域的潛在商機，並說明了該市場的有吸引力的投資提案矩陣。
它還提供了有關市場促進因素、限制因素、機會、新產品發布和核准、市場趨勢、區域前景和主要企業採用的競爭策略的重要見解。
它根據公司亮點、產品系列、關鍵亮點、財務業績和策略等參數，對全球業務流程外包 (BPO) 市場中的主要企業進行了概述。
本報告的見解將使負責人和企業經營團隊能夠就未來的產品發布、新興趨勢、市場擴張和行銷策略做出明智的決策。
全球業務流程外包 (BPO) 市場報告迎合了該行業的各個相關人員，例如投資者、供應商、產品製造商、經銷商、新進業者和金融分析師。
相關人員將透過用於分析全球業務流程外包 (BPO) 市場的各種策略矩陣來做出決策。

Report Coverage	Report Details
Base Year:	2024	Market Size in 2025:	USD 335.88 Bn
Historical Data for:	2020 To 2024	Forecast Period:	2025 To 2032
Forecast Period 2025 to 2032 CAGR:	9.40%	2032 Value Projection:	USD 629.95 Bn

In today's fast-paced business environment, companies are always looking for ways to improve productivity and reduce costs. One way to do this is through outsourcing business processes. Business Process Outsourcing or BPO is the delegation of business tasks to third-party service providers, either local, nearshore or offshore. This can include administrative functions such as customer services, accounting and IT infrastructure, or front-end functions like sales and marketing. The most obvious benefit of BPO is that it allows a company to focus on core business functions while also saving money. The company can then free up valuable time and resources for important activities that drive revenue, such as attracting customers or creating innovative products.

Market Dynamics:

The business process outsourcing industry has grown quickly due to the many benefits it can offer to businesses. These benefits include reduced costs, specialized skills, greater agility and flexibility. These advantages are expected to accelerate growth of the global business process outsourcing market over the forecast period. The rising need for quality medical services is driving the demand for business process outsourcing services in healthcare sector. It has led to the hospitals focusing more on improving their operational efficiency by outsourcing various non-core processes such as insurance claims, patient records, and other administrative tasks

However, concerns around data security, and lack of skilled professionals are the factors expected to impede growth of the global business process outsourcing market over the forecast period.

Key features of the study:

This report provides in-depth analysis of the global business process outsourcing market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period 2025-2032, considering 2024 as the base year
It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players
It profiles key players in the global business process outsourcing market based on the following parameters - company highlights, products portfolio, key highlights, financial performance, and strategies
Key companies covered as a part of this study include Accenture, Teleperformance SE, Infosys Limited (Infosys BPM), WNS (Holdings) Ltd., HCL Technologies Limited, AMDOCS, CBRE Group Inc., Sodexo, NCR Corporation, TTEC Holdings, Inc., Wipro Limited, and Capgemini.
Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
The global business process outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global business process outsourcing market

Detailed Segmentation:

Global Business Process Outsourcing Market, By Service Type:
- Finance & Accounting
- Human Resource
- Knowledge Process Outsourcing
- Procurement & Supply Chain
- Customer Services
- Others
Global Business Process Outsourcing Market, By End-Use:
- BFSI
- Healthcare
- Manufacturing
- IT & Telecommunication
- Retail
- Others
Global Business Process Outsourcing Market, By Region:
- North America
- Latin America
- Europe
- Asia Pacific
- Middle East
- Africa
Company Profile:
- Accenture
- Infosys Limited (Infosys BPM)
- HCL Technologies Limited
- CBRE Group Inc.
- NCR Corporation
- Wipro Limited
- Capgemini
- TTEC Holdings, Inc.
- Sodexo
- AMDOCS
- WNS (Holdings) Ltd.
- Teleperformance SE

1. Research Objectives and Assumptions

Research Objectives
Assumptions
Abbreviations

2. Market Purview

Report Description
- Market Definition and Scope
Executive Summary
- Market Snapshot, By Service Type
- Market Snapshot, By End-Use
- Market Snapshot, By Region
Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

Market Dynamics
- Drivers
Rise in popularity of cloud computing
Increasing shift to outsourcing services
- Restraints
Increasing concerns around security
Diversity of process
- Opportunities
Growing focus on multi-workflow scheduling
Impact Analysis
Key Highlights
Regulatory Scenario
Product launch/Approvals
PEST Analysis
PORTER's Analysis
Merger and Acquisition Scenario

4. Global Business Process Outsourcing Market - Impact of Coronavirus (COVID-19) Pandemic

COVID-19 Epidemiology
Supply Side and Demand Side Analysis
Economic Impact

5. Global Business Process Outsourcing Market, By Service Type, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2021 - 2032
- Segment Trends
Finance & Accounting
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Human Resource
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Knowledge Process Outsourcing
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Procurement & Supply Chain
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Customer Services
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Others
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)

6. Global Business Process Outsourcing Market, By End-Use, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2021- 2032
- Segment Trends
BFSI
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)
Healthcare
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)
Manufacturing
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)
IT & Telecommunication
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)
Retail
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)
Others
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Billion)

7. Global Business Process Outsourcing Market, By Region, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, By Country, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, For Country 2021-2032
- Country Trends
North America
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(US$ Bn)
Europe
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(US$ Bn)
Asia Pacific
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(US$ Bn)
Latin America
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(US$ Bn)
Middle East & Africa
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2020-2032,(US$ Bn)

8. Competitive Landscape

Accenture
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Infosys Limited (Infosys BPM)
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
HCL Technologies Limited
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
CBRE Group Inc.
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
NCR Corporation
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Wipro Limited
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Capgemini
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
TTEC Holdings, Inc.
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Sodexo
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
AMDOCS
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
WNS (Holdings) Ltd.
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Teleperformance SE
- Company Highlights
- Product Portfolio
- Key Highlights
- Financial Performance
- Strategies
Analyst Views