業務流程外包市場:各服務形式，各最終用途，各地區 - 市場規模，佔有率，展望，機會分析，2023年～2030年

2022年全球業務流程外包（BPO）市場規模預估為2,618.9億美元，2023年至2030年複合年增長率為9.4%。

在當今快節奏的商業環境中，公司不斷尋找提高生產力和降低成本的方法。實現這一目標的一種方法是將業務流程外包。業務流程外包 (BPO) 是將業務任務外包給第三方服務供應商，無論是本地、近岸或離岸。這包括客戶服務、會計和 IT 基礎設施等管理任務，以及銷售和行銷等前端任務。BPO 最明顯的好處是它允許公司專注於其核心業務功能，同時降低成本。公司可以騰出寶貴的時間和資源來專注於關鍵的創收活動，例如吸引客戶和開發創新產品。

市場動態：

業務流程外包 (BPO) 產業由於能夠為企業提供許多好處而發展迅速。這些好處包括節省成本、專業技能、敏捷性和更高的靈活性。這些好處預計將在預測期內加速全球業務流程外包（BPO）市場的成長。對優質醫療保健服務不斷增長的需求正在推動醫療保健產業對業務流程外包 (BPO) 服務的需求。因此，醫院越來越注重透過外包各種非核心業務流程（例如保險計費、病患記錄和其他管理任務）來提高營運效率。

然而，資料安全問題和缺乏熟練的專業人員是限制全球業務流程外包（BPO）市場在預測期內成長的因素。

本調查的主要特徵

• 本報告提供以2022年為基準年的預測期間（2023-2030 年）之全球業務流程外包市場的市場規模和復合年增長率（CAGR %）相關的詳區隔析。
• 並闡明不同部門市場的潛在收入機會，說明該市場具有魅力的投資主張矩陣。
• 同時並提供市場推動因素和限制、機會、新產品發布或批准、市場趨勢、區域前景和主要參與者採用的競爭戰略等重要考察。
• 並基於企業亮點，各類型投資組合、主要焦點、財務業績和市場策略等參數，介紹全球業務流程外包市場的主要參與者之企業簡介。
• 藉由該報告提供的洞察，將能幫助營銷人員和公司高管能夠就未來的產品發布、類型升級、市場擴張和營銷策略做出明智的決策。
• 全球業務流程外包市場報告配合該行業的各種利益相關者，包括投資者、供應商、產品製造商、分銷商、新進入者和金融分析師。
• 利益相關者可以透過全球業務流程外包市場用於分析的各種戰略矩陣來幫助他們更容易做下決策。

目錄

第1章 調查目的與前提條件

• 調查目的
• 前提條件
• 簡稱

第2章 市場概況

• 報告概要
  • 市場定義和範圍
• 摘要整理
• Coherent Opportunity Map(COM)

第3章 市場動態，法規，趨勢分析

• 市場動態
  • 促進因素
• 雲端運算的普及
• 更多轉向外包服務
  • 抑制因素
• 安全問題日益嚴重
• 流程多樣化
  • 機會
• 多工作流程調度的關注提升
• 影響分析
• 主要的焦點
• 法規情勢
• 產品上市/核准
• PEST分析
• 波特分析
• 合併·收購情勢

第4章 全球業務流程外包(BPO)市場-冠狀病毒(COVID-19)流行的影響

• COVID-19流行病學
• 供給面和需求面的分析
• 經濟影響

第5章 業務流程外包(BPO)的全球市場:各服務形式，2018年-2030年

• 財務·會計
• HR
• 知識流程外包
• 採購·供應鏈
• 顧客服務
• 其他

第6章 業務流程外包(BPO)的全球市場:各最終用途，2018年～2030年

• BFSI
• 醫療
• 製造
• IT·通訊
• 零售
• 其他

第7章 業務流程外包(BPO)的全球市場:各地區，2018年～2030年

• 北美
• 歐洲
• 亞太地區
• 南美
• 中東·非洲

第8章 競爭情形

• Accenture
• Infosys Limited(Infosys BPM)
• HCL Technologies Limited
• CBRE Group Inc.
• NCR Corporation
• Wipro Limited
• Capgemini
• TTEC Holdings, Inc.
• Sodexo
• AMDOCS
• WNS(Holdings)Ltd.
• Teleperformance SE

第9章 章節

• 調查手法
• 關於出版社

The global business process outsourcing market size was valued at US$ 261.89 billion in 2022 and is anticipated to witness a compound annual growth rate (CAGR) of 9.4% from 2023 to 2030.

In today's fast-paced business environment, companies are always looking for ways to improve productivity and reduce costs. One way to do this is through outsourcing business processes. Business Process Outsourcing or BPO is the delegation of business tasks to third-party service providers, either local, nearshore or offshore. This can include administrative functions such as customer services, accounting and IT infrastructure, or front-end functions like sales and marketing. The most obvious benefit of BPO is that it allows a company to focus on core business functions while also saving money. The company can then free up valuable time and resources for important activities that drive revenue, such as attracting customers or creating innovative products.

Market Dynamics:

The business process outsourcing industry has grown quickly due to the many benefits it can offer to businesses. These benefits include reduced costs, specialized skills, greater agility and flexibility. These advantages are expected to accelerate growth of the global business process outsourcing market over the forecast period. The rising need for quality medical services is driving the demand for business process outsourcing services in healthcare sector. It has led to the hospitals focusing more on improving their operational efficiency by outsourcing various non-core processes such as insurance claims, patient records, and other administrative tasks

However, concerns around data security, and lack of skilled professionals are the factors expected to impede growth of the global business process outsourcing market over the forecast period.

Key features of the study:

• This report provides in-depth analysis of the global business process outsourcing market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period (2023-2030), considering 2022 as the base year
• It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
• This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players
• It profiles key players in the global business process outsourcing market based on the following parameters - company highlights, products portfolio, key highlights, financial performance, and strategies
• Key companies covered as a part of this study include Accenture, Teleperformance SE, Infosys Limited (Infosys BPM), WNS (Holdings) Ltd., HCL Technologies Limited, AMDOCS, CBRE Group Inc., Sodexo, NCR Corporation, TTEC Holdings, Inc., Wipro Limited, and Capgemini.
• Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
• The global business process outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
• Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global business process outsourcing market

Detailed Segmentation:

• Global Business Process Outsourcing Market, By Service Type:
  • Finance & Accounting
  • Human Resource
  • Knowledge Process Outsourcing
  • Procurement & Supply Chain
  • Customer Services
  • Others
• Global Business Process Outsourcing Market, By End-Use:
  • BFSI
  • Healthcare
  • Manufacturing
  • IT & Telecommunication
  • Retail
  • Others
• Global Business Process Outsourcing Market, By Region:
  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East and Africa
• Company Profile:
  • Accenture
  • Infosys Limited (Infosys BPM)
  • HCL Technologies Limited
  • CBRE Group Inc.
  • NCR Corporation
  • Wipro Limited
  • Capgemini
  • TTEC Holdings, Inc.
  • Sodexo
  • AMDOCS
  • WNS (Holdings) Ltd.
  • Teleperformance SE

Table of Contents

1. Research Objectives and Assumptions

• Research Objectives
• Assumptions
• Abbreviations

2. Market Purview

• Report Description
  • Market Definition and Scope
• Executive Summary
  • Market Snapshot, By Service Type
  • Market Snapshot, By End-Use
  • Market Snapshot, By Region
• Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

• Market Dynamics
  • Drivers
• Rise in popularity of cloud computing
• Increasing shift to outsourcing services
  • Restraints
• Increasing concerns around security
• Diversity of process
  • Opportunities
• Growing focus on multi-workflow scheduling
• Impact Analysis
• Key Highlights
• Regulatory Scenario
• Product launch/Approvals
• PEST Analysis
• PORTER's Analysis
• Merger and Acquisition Scenario

4. Global Business Process Outsourcing Market - Impact of Coronavirus (COVID-19) Pandemic

• COVID-19 Epidemiology
• Supply Side and Demand Side Analysis
• Economic Impact

5. Global Business Process Outsourcing Market , By Service Type, 2018-2030, (US$ Bn)

• Introduction
  • Market Share Analysis, 2023 and 2030 (%)
  • Y-o-Y Growth Analysis, 2018 - 2030
  • Segment Trends
• Finance & Accounting
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
• Human Resource
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
• Knowledge Process Outsourcing
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
• Procurement & Supply Chain
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
• Customer Services
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
• Others
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)

6. Global Business Process Outsourcing Market, By End-Use, 2018-2030, (US$ Bn)

• Introduction
  • Market Share Analysis, 2023 and 2030 (%)
  • Y-o-Y Growth Analysis, 2018- 2030
  • Segment Trends
• BFSI
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
• Healthcare
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
• Manufacturing
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
• IT & Telecommunication
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
• Retail
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
• Others
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)

7. Global Business Process Outsourcing Market, By Region, 2018-2030, (US$ Bn)

• Introduction
  • Market Share Analysis, By Country, 2023 and 2030 (%)
  • Y-o-Y Growth Analysis, For Country 2018-2030
  • Country Trends
• North America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
• Europe
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
• Asia Pacific
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
• Latin America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
• Middle East & Africa
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)

8. Competitive Landscape

• Accenture
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• Infosys Limited (Infosys BPM)
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• HCL Technologies Limited
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• CBRE Group Inc.
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• NCR Corporation
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Wipro Limited
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Capgemini
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• TTEC Holdings, Inc.
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Sodexo
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• AMDOCS
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• WNS (Holdings) Ltd.
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Teleperformance SE
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Analyst Views

9. Section

• Research Methodology
• About us