查看購物車
  • Simplified Chinese
  • English
  • Japanese
  • Korean
封面
市場調查報告書
商品編碼
1839468

全球 SQM 和 CEM 市場規模研究與預測，按組件、按應用、按部署模式、按企業規模、按最終用戶和區域預測 2025-2035

Global SQM and CEM Market Size study & Forecast, by Component, by Application, by Deployment Mode, by Enterprise Size, by End-User and Regional Forecasts 2025-2035
出版日期: | 出版商: Bizwit Research & Consulting LLP | 英文 285 Pages | 商品交期: 2-3個工作天內

價格
簡介目錄

2024 年全球服務品質管理 (SQM) 和客戶體驗管理 (CEM) 市場規模約為 71 億美元，預計在 2025-2035 年預測期內的成長率將超過 9.20%。服務品質管理 (SQM) 和客戶體驗管理 (CEM) 解決方案已成為企業提升客戶滿意度、最佳化業務流程和獲得競爭優勢不可或缺的框架。這些技術使企業能夠即時衡量服務績效，識別交付中的差距，並主動解決直接影響客戶旅程的痛點。隨著消費者期望的提高和數位管道的增多，各行各業的企業都在利用 SQM 和 CEM 平台來提供一致、個人化和無縫的體驗。該市場的成長軌跡取決於高級分析、人工智慧和自動化工具的加速採用，這些工具旨在增強客戶忠誠度並最佳化營運效率。

數位生態系統的擴張進一步加劇了對SQM和CEM解決方案的需求。企業越來越需要利用這些平台來解讀顧客情緒，收集切實可行的洞察，並將回饋迴路整合到服務模式中。例如，隨著全通路溝通（從店內接觸點到行動應用程式和社群媒體互動）的普及，即時監控和分析已成為有效客戶互動策略的基石。產業研究表明，投資於客戶體驗的企業更有可能實現更高的留存率和更高的每位客戶終身價值，這進一步佐證了採用SQM和CEM的經濟可行性。然而，整合複雜性、資料孤島以及軟體基礎設施的高額前期投資等挑戰可能會在預測期內成為市場擴張的障礙。

報告中包含的詳細細分和子細分如下：

目錄

第 1 章：全球 SQM 和 CEM 市場報告範圍和方法

  • 研究目標
  • 研究方法
    • 預測模型
    • 案頭研究
    • 自上而下和自下而上的方法
  • 研究屬性
  • 研究範圍
    • 市場定義
    • 市場區隔
  • 研究假設
    • 包容與排斥
    • 限制
    • 研究涵蓋的年份

第2章：執行摘要

  • CEO/CXO 立場
  • 戰略洞察
  • ESG分析
  • 主要發現

第3章：全球SQM與CEM市場力量分析

  • 影響全球 SQM 與 CEM 市場的市場力量（2024-2035 年）
  • 驅動程式
    • 數位管道倍增
    • 無縫體驗
  • 限制
    • 整合複雜性
  • 機會
    • 實現更高的保留率並增加每個客戶的終身價值

第4章：全球SQM和CEM產業分析

  • 波特五力模型
    • 買方議價能力
    • 供應商的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭對手
  • 波特五力預測模型（2024-2035）
  • PESTEL分析
    • 政治的
    • 經濟
    • 社會的
    • 科技
    • 環境的
    • 合法的
  • 最佳投資機會
  • 最佳制勝策略（2025年）
  • 市佔率分析（2024-2025）
  • 2025年全球定價分析與趨勢
  • 分析師建議與結論

第5章：全球 SQM 和 CEM 市場規模和預測：按組成部分 - 2025-2035 年

  • 市場概況
  • 全球 SQM 和 CEM 市場表現 - 潛力分析（2025 年）
  • 軟體
  • 服務

第6章：全球 SQM 和 CEM 市場規模和預測：按應用 - 2025-2035 年

  • 市場概況
  • 全球 SQM 和 CEM 市場表現 - 潛力分析（2025 年）
  • 客戶回饋管理
  • 即時分析
  • 社群媒體監控
  • 客戶之聲
  • 其他

第 7 章：全球 SQM 和 CEM 市場規模和預測：按部署模式 - 2025-2035 年

  • 市場概況
  • 全球 SQM 和 CEM 市場表現 - 潛力分析（2025 年）
  • 本地部署
  • 雲

第 8 章：全球 SQM 和 CEM 市場規模和預測：按企業規模 - 2025-2035 年

  • 市場概況
  • 全球 SQM 和 CEM 市場表現 - 潛力分析（2025 年）
  • 中小企業
  • 大型企業

第 9 章：全球 SQM 和 CEM 市場規模和預測：按最終用戶分類 - 2025 年至 2035 年

  • 市場概況
  • 全球 SQM 和 CEM 市場表現 - 潛力分析（2025 年）
  • 金融服務業協會
  • 衛生保健
  • 零售
  • 資訊科技和電信
  • 其他

第 10 章：全球 SQM 和 CEM 市場規模和預測：按地區 - 2025 年至 2035 年

  • 成長區域市場簡介
  • 領先國家和新興國家
  • 北美洲
    • 美國
    • 加拿大
  • 歐洲
    • 英國
    • 德國
    • 法國
    • 西班牙
    • 義大利
    • 歐洲其他地區
  • 亞太地區
    • 中國
    • 印度
    • 日本
    • 澳洲
    • 韓國
    • 亞太地區其他地區
  • 拉丁美洲
    • 巴西
    • 墨西哥
  • 中東和非洲
    • 阿拉伯聯合大公國
    • 沙烏地阿拉伯（KSA）
    • 南非

第 11 章：競爭情報

  • 頂級市場策略
  • Salesforce, Inc
    • 公司概況
    • 主要高階主管
    • 公司簡介
    • 財務表現（視數據可用性而定）
    • 產品/服務端口
    • 近期發展
    • 市場策略
    • SWOT分析
  • Oracle Corporation
  • SAP SE
  • Adobe Inc.
  • Medallia, Inc.
  • Qualtrics International Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • NICE Ltd.
  • Verint Systems Inc.
  • Zendesk, Inc.
  • IBM Corporation
  • Cisco Systems, Inc.
  • OpenText Corporation
  • Avaya Holdings Corp.
  • Ericsson
簡介目錄

The Global SQM and CEM Market is valued approximately at USD 7.1 billion in 2024 and is anticipated to grow with a growth rate of more than 9.20% over the forecast period 2025-2035. Service Quality Management (SQM) and Customer Experience Management (CEM) solutions have emerged as indispensable frameworks for organizations striving to elevate customer satisfaction, optimize business processes, and gain competitive advantages. These technologies allow enterprises to measure service performance in real time, identify gaps in delivery, and proactively address pain points that directly impact the customer journey. As consumer expectations rise and digital channels multiply, businesses across industries are leveraging SQM and CEM platforms to deliver consistent, personalized, and seamless experiences. The growth trajectory of this market is anchored in the accelerated adoption of advanced analytics, artificial intelligence, and automation tools designed to strengthen customer loyalty while optimizing operational efficiency.

The expansion of digital ecosystems has further intensified the demand for SQM and CEM solutions. Enterprises are increasingly compelled to harness these platforms to interpret customer sentiment, gather actionable insights, and integrate feedback loops into service models. For example, with the proliferation of omnichannel communication-from in-store touchpoints to mobile applications and social media interactions-real-time monitoring and analytics have become the cornerstone of effective customer engagement strategies. According to industry studies, businesses that invest in customer experience are more likely to achieve higher retention rates and increased lifetime value per customer, reinforcing the economic case for SQM and CEM adoption. However, challenges such as integration complexity, data silos, and high upfront investment in software infrastructure may act as roadblocks to market expansion during the forecast horizon.

The detailed segments and sub-segments included in the report are:

By Component:

  • Software
  • Services

By Application:

  • Customer Feedback Management
  • Real-Time Analytics
  • Social Media Monitoring
  • Voice of the Customer
  • Others

By Deployment Mode:

  • On-Premises
  • Cloud

By Enterprise Size:

  • Small and Medium Enterprises
  • Large Enterprises

By End-User:

  • BFSI
  • Healthcare
  • Retail
  • IT and Telecommunications
  • Others

By Region:

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • Rest of Asia Pacific
  • Latin America
  • Brazil
  • Mexico
  • Middle East & Africa
  • UAE
  • Saudi Arabia
  • South Africa
  • Rest of Middle East & Africa
  • Software Solutions are Expected to Dominate the Market
  • Within the component segmentation, software solutions are anticipated to hold the largest market share during the forecast period. Enterprises are increasingly adopting advanced platforms capable of integrating AI-driven analytics, customer journey mapping, and automated workflow engines. The ability of software solutions to provide actionable insights, consolidate multi-channel interactions, and deliver measurable improvements in service quality is driving their dominance. Moreover, their scalability and compatibility with existing enterprise architectures make them the preferred choice for organizations seeking to modernize their customer management frameworks.
  • Cloud Deployment Leads in Revenue Contribution
  • When segmented by deployment mode, cloud-based solutions dominate market revenues and are projected to expand at the fastest pace over the forecast timeline. Businesses are rapidly moving away from legacy on-premises models in favor of flexible, subscription-based platforms that can be deployed globally with minimal capital expenditure. The cloud model ensures continuous upgrades, elastic scalability, and remote accessibility-capabilities that are critical in today's hybrid work and digital-first environments. Although certain industries still rely on on-premises solutions due to regulatory compliance needs, the clear shift toward cloud-based deployments underscores the broader market's evolution.
  • The key regions considered for the Global SQM and CEM Market study include North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa. North America dominated the market in 2025 with the largest market share owing to its robust technology infrastructure, early adoption of advanced customer engagement solutions, and the presence of leading global vendors. Enterprises across sectors such as BFSI, telecommunications, and retail are investing heavily in SQM and CEM platforms to maintain their competitive edge and cater to evolving customer expectations. Meanwhile, Asia Pacific is projected to experience the fastest growth, propelled by rapid digital transformation, surging smartphone penetration, and expanding e-commerce ecosystems in countries like China and India. Favorable government initiatives, combined with significant venture capital investments in the region's tech sector, are accelerating the demand for SQM and CEM solutions.

Major market players included in this report are:

  • Salesforce, Inc.
  • Oracle Corporation
  • SAP SE
  • Adobe Inc.
  • Medallia, Inc.
  • Qualtrics International Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • NICE Ltd.
  • Verint Systems Inc.
  • Zendesk, Inc.
  • IBM Corporation
  • Cisco Systems, Inc.
  • OpenText Corporation
  • Avaya Holdings Corp.
  • Ericsson

Global SQM and CEM Market Report Scope:

  • Historical Data - 2023, 2024
  • Base Year for Estimation - 2024
  • Forecast period - 2025-2035
  • Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
  • Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
  • Customization Scope - Free report customization (equivalent to up to 8 analysts' working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values for the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within the countries involved in the study. The report also provides detailed information about crucial aspects, such as driving factors and challenges, which will define the future growth of the market. Additionally, it incorporates potential opportunities in micro-markets for stakeholders to invest, along with a detailed analysis of the competitive landscape and product offerings of key players. The detailed segments and sub-segments of the market are explained below:

Key Takeaways:

  • Market Estimates & Forecast for 10 years from 2025 to 2035.
  • Annualized revenues and regional-level analysis for each market segment.
  • Detailed analysis of the geographical landscape with country-level analysis of major regions.
  • Competitive landscape with information on major players in the market.
  • Analysis of key business strategies and recommendations on future market approach.
  • Analysis of the competitive structure of the market.
  • Demand side and supply side analysis of the market.

Table of Contents

Chapter 1. Global SQM and CEM Market Report Scope & Methodology

  • 1.1. Research Objective
  • 1.2. Research Methodology
    • 1.2.1. Forecast Model
    • 1.2.2. Desk Research
    • 1.2.3. Top Down and Bottom-Up Approach
  • 1.3. Research Attributes
  • 1.4. Scope of the Study
    • 1.4.1. Market Definition
    • 1.4.2. Market Segmentation
  • 1.5. Research Assumption
    • 1.5.1. Inclusion & Exclusion
    • 1.5.2. Limitations
    • 1.5.3. Years Considered for the Study

Chapter 2. Executive Summary

  • 2.1. CEO/CXO Standpoint
  • 2.2. Strategic Insights
  • 2.3. ESG Analysis
  • 2.4. key Findings

Chapter 3. Global SQM and CEM Market Forces Analysis

  • 3.1. Market Forces Shaping The Global SQM and CEM Market (2024-2035)
  • 3.2. Drivers
    • 3.2.1. digital channels multiply
    • 3.2.2. seamless experiences
  • 3.3. Restraints
    • 3.3.1. integration complexity
  • 3.4. Opportunities
    • 3.4.1. achieve higher retention rates and increased lifetime value per customer

Chapter 4. Global SQM and CEM Industry Analysis

  • 4.1. Porter's 5 Forces Model
    • 4.1.1. Bargaining Power of Buyer
    • 4.1.2. Bargaining Power of Supplier
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
  • 4.2. Porter's 5 Force Forecast Model (2024-2035)
  • 4.3. PESTEL Analysis
    • 4.3.1. Political
    • 4.3.2. Economical
    • 4.3.3. Social
    • 4.3.4. Technological
    • 4.3.5. Environmental
    • 4.3.6. Legal
  • 4.4. Top Investment Opportunities
  • 4.5. Top Winning Strategies (2025)
  • 4.6. Market Share Analysis (2024-2025)
  • 4.7. Global Pricing Analysis And Trends 2025
  • 4.8. Analyst Recommendation & Conclusion

Chapter 5. Global SQM and CEM Market Size & Forecasts by Component 2025-2035

  • 5.1. Market Overview
  • 5.2. Global SQM and CEM Market Performance - Potential Analysis (2025)
  • 5.3. Software
    • 5.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 5.3.2. Market size analysis, by region, 2025-2035
  • 5.4. Services
    • 5.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 5.4.2. Market size analysis, by region, 2025-2035

Chapter 6. Global SQM and CEM Market Size & Forecasts by Application 2025-2035

  • 6.1. Market Overview
  • 6.2. Global SQM and CEM Market Performance - Potential Analysis (2025)
  • 6.3. Customer Feedback Management
    • 6.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.3.2. Market size analysis, by region, 2025-2035
  • 6.4. Real-Time Analytics
    • 6.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.4.2. Market size analysis, by region, 2025-2035
  • 6.5. Social Media Monitoring
    • 6.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.5.2. Market size analysis, by region, 2025-2035
  • 6.6. Voice of the Customer
    • 6.6.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.6.2. Market size analysis, by region, 2025-2035
  • 6.7. Others
    • 6.7.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 6.7.2. Market size analysis, by region, 2025-2035

Chapter 7. Global SQM and CEM Market Size & Forecasts by Deployment Mode 2025-2035

  • 7.1. Market Overview
  • 7.2. Global SQM and CEM Market Performance - Potential Analysis (2025)
  • 7.3. On-Premises
    • 7.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 7.3.2. Market size analysis, by region, 2025-2035
  • 7.4. Cloud
    • 7.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 7.4.2. Market size analysis, by region, 2025-2035

Chapter 8. Global SQM and CEM Market Size & Forecasts by Enterprise Size 2025-2035

  • 8.1. Market Overview
  • 8.2. Global SQM and CEM Market Performance - Potential Analysis (2025)
  • 8.3. Small and Medium Enterprises
    • 8.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 8.3.2. Market size analysis, by region, 2025-2035
  • 8.4. Large Enterprises
    • 8.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 8.4.2. Market size analysis, by region, 2025-2035

Chapter 9. Global SQM and CEM Market Size & Forecasts by End-User 2025-2035

  • 9.1. Market Overview
  • 9.2. Global SQM and CEM Market Performance - Potential Analysis (2025)
  • 9.3. BFSI
    • 9.3.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 9.3.2. Market size analysis, by region, 2025-2035
  • 9.4. Healthcare
    • 9.4.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 9.4.2. Market size analysis, by region, 2025-2035
  • 9.5. Retail
    • 9.5.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 9.5.2. Market size analysis, by region, 2025-2035
  • 9.6. IT and Telecommunications
    • 9.6.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 9.6.2. Market size analysis, by region, 2025-2035
  • 9.7. Others
    • 9.7.1. Top Countries Breakdown Estimates & Forecasts, 2024-2035
    • 9.7.2. Market size analysis, by region, 2025-2035

Chapter 10. Global SQM and CEM Market Size & Forecasts by Region 2025-2035

  • 10.1. Growth SQM and CEM Market, Regional Market Snapshot
  • 10.2. Top Leading & Emerging Countries
  • 10.3. North America SQM and CEM Market
    • 10.3.1. U.S. SQM and CEM Market
      • 10.3.1.1. Component breakdown size & forecasts, 2025-2035
      • 10.3.1.2. Application breakdown size & forecasts, 2025-2035
      • 10.3.1.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.3.1.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.3.1.5. End-User breakdown size & forecasts, 2025-2035
    • 10.3.2. Canada SQM and CEM Market
      • 10.3.2.1. Component breakdown size & forecasts, 2025-2035
      • 10.3.2.2. Application breakdown size & forecasts, 2025-2035
      • 10.3.2.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.3.2.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.3.2.5. End-User breakdown size & forecasts, 2025-2035
  • 10.4. Europe SQM and CEM Market
    • 10.4.1. UK SQM and CEM Market
      • 10.4.1.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.1.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.1.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.1.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.1.5. End-User breakdown size & forecasts, 2025-2035
    • 10.4.2. Germany SQM and CEM Market
      • 10.4.2.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.2.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.2.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.2.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.2.5. End-User breakdown size & forecasts, 2025-2035
    • 10.4.3. France SQM and CEM Market
      • 10.4.3.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.3.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.3.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.3.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.3.5. End-User breakdown size & forecasts, 2025-2035
    • 10.4.4. Spain SQM and CEM Market
      • 10.4.4.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.4.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.4.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.4.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.4.5. End-User breakdown size & forecasts, 2025-2035
    • 10.4.5. Italy SQM and CEM Market
      • 10.4.5.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.5.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.5.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.5.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.5.5. End-User breakdown size & forecasts, 2025-2035
    • 10.4.6. Rest of Europe SQM and CEM Market
      • 10.4.6.1. Component breakdown size & forecasts, 2025-2035
      • 10.4.6.2. Application breakdown size & forecasts, 2025-2035
      • 10.4.6.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.4.6.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.4.6.5. End-User breakdown size & forecasts, 2025-2035
  • 10.5. Asia Pacific SQM and CEM Market
    • 10.5.1. China SQM and CEM Market
      • 10.5.1.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.1.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.1.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.1.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.1.5. End-User breakdown size & forecasts, 2025-2035
    • 10.5.2. India SQM and CEM Market
      • 10.5.2.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.2.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.2.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.2.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.2.5. End-User breakdown size & forecasts, 2025-2035
    • 10.5.3. Japan SQM and CEM Market
      • 10.5.3.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.3.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.3.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.3.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.3.5. End-User breakdown size & forecasts, 2025-2035
    • 10.5.4. Australia SQM and CEM Market
      • 10.5.4.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.4.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.4.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.4.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.4.5. End-User breakdown size & forecasts, 2025-2035
    • 10.5.5. South Korea SQM and CEM Market
      • 10.5.5.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.5.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.5.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.5.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.5.5. End-User breakdown size & forecasts, 2025-2035
    • 10.5.6. Rest of APAC SQM and CEM Market
      • 10.5.6.1. Component breakdown size & forecasts, 2025-2035
      • 10.5.6.2. Application breakdown size & forecasts, 2025-2035
      • 10.5.6.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.5.6.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.5.6.5. End-User breakdown size & forecasts, 2025-2035
  • 10.6. Latin America SQM and CEM Market
    • 10.6.1. Brazil SQM and CEM Market
      • 10.6.1.1. Component breakdown size & forecasts, 2025-2035
      • 10.6.1.2. Application breakdown size & forecasts, 2025-2035
      • 10.6.1.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.6.1.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.6.1.5. End-User breakdown size & forecasts, 2025-2035
    • 10.6.2. Mexico SQM and CEM Market
      • 10.6.2.1. Component breakdown size & forecasts, 2025-2035
      • 10.6.2.2. Application breakdown size & forecasts, 2025-2035
      • 10.6.2.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.6.2.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.6.2.5. End-User breakdown size & forecasts, 2025-2035
  • 10.7. Middle East and Africa SQM and CEM Market
    • 10.7.1. UAE SQM and CEM Market
      • 10.7.1.1. Component breakdown size & forecasts, 2025-2035
      • 10.7.1.2. Application breakdown size & forecasts, 2025-2035
      • 10.7.1.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.7.1.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.7.1.5. End-User breakdown size & forecasts, 2025-2035
    • 10.7.2. Saudi Arabia (KSA) SQM and CEM Market
      • 10.7.2.1. Component breakdown size & forecasts, 2025-2035
      • 10.7.2.2. Application breakdown size & forecasts, 2025-2035
      • 10.7.2.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.7.2.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.7.2.5. End-User breakdown size & forecasts, 2025-2035
    • 10.7.3. South Africa SQM and CEM Market
      • 10.7.3.1. Component breakdown size & forecasts, 2025-2035
      • 10.7.3.2. Application breakdown size & forecasts, 2025-2035
      • 10.7.3.3. Deployment Mode breakdown size & forecasts, 2025-2035
      • 10.7.3.4. Enterprise Size breakdown size & forecasts, 2025-2035
      • 10.7.3.5. End-User breakdown size & forecasts, 2025-2035

Chapter 11. Competitive Intelligence

  • 11.1. Top Market Strategies
  • 11.2. Salesforce, Inc
    • 11.2.1. Company Overview
    • 11.2.2. Key Executives
    • 11.2.3. Company Snapshot
    • 11.2.4. Financial Performance (Subject to Data Availability)
    • 11.2.5. Product/Services Port
    • 11.2.6. Recent Development
    • 11.2.7. Market Strategies
    • 11.2.8. SWOT Analysis
  • 11.3. Oracle Corporation
  • 11.4. SAP SE
  • 11.5. Adobe Inc.
  • 11.6. Medallia, Inc.
  • 11.7. Qualtrics International Inc.
  • 11.8. Genesys Telecommunications Laboratories, Inc.
  • 11.9. NICE Ltd.
  • 11.10. Verint Systems Inc.
  • 11.11. Zendesk, Inc.
  • 11.12. IBM Corporation
  • 11.13. Cisco Systems, Inc.
  • 11.14. OpenText Corporation
  • 11.15. Avaya Holdings Corp.
  • 11.16. Ericsson