Global Unified Communication & Collaboration (UC&C) Market is valued approximately USD 51.60 billion in 2021 and is anticipated to grow with a healthy growth rate of more than 17.7% over the forecast period 2022-2029. Unified communications refer to a broad range of services and technologies that a company requires to efficiently communicate and collaborate. UC&C integrates communication methods including IP Telephony Calling, Instant Messaging, Voice, Web Conferencing, Audio Conferencing, and Video Conferencing, among others, to connect virtually seamlessly. The Unified Communication & Collaboration (UC&C) market is expanding because of factors such as emergence of pay-as-you-go model driving the demand over legacy uc solutions and changing workforce dynamics leading to the emergence of new forms of enterprise collaboration.
The rising use of remote work has increased the demand for digital workplace solutions for everyday operations, collaboration, and communication. Additionally, these technologies will be adopted as a part of a digital workplace plan linked to corporate objectives. For instance, according to a 2021 survey by Harvard Business School, 81% of employees no longer desire to work in an office setting on a full-time basis, Additionally, the Chinese government revealed its goal for the digital transformation in May 2020 and allocated USD 1.4 trillion to support it. The digitalization strategy encourages China's local firms to automate using cutting-edge technologies like IoT, 5G, AI, cloud computing, and various AI-driven IT applications. The expansion of the unified communication and collaboration market has been fueled by a rise in government investment for digitization and a spike in the adoption of digital platforms by SMEs and large-scale organizations worldwide. In addition, growing demand from SME's rising technological advancement is creating a lucrative growth to the market. However, the high cost of Unified Communication & Collaboration (UC&C) stifles market growth throughout the forecast period of 2022-2029.
The key regions considered for the Global Unified Communication & Collaboration (UC&C) Market study includes Asia Pacific, North America, Europe, Latin America, and Rest of the World. North America dominated the market in terms of revenue, owing to the presence of key market players, rising demand for adoption of new technologies by various SMEs and more. Whereas Asia Pacific is expected to grow with a highest CAGR during the forecast period, owing to factors such as UC&C tool demand has increased due to increased digitalization activities across Asia Pacific.. The region is experiencing a rise in cloud adoption due to the rising popularity of disruptive technologies like artificial intelligence, augmented reality, and the Internet of Things (IoT). As a result, the market expansion in the region will be aided by cloud-based UC&C.
Major market players included in this report are:
- Microsoft Corporation
- IBM Corporation
- Cisco Systems, Inc.
- Zoom Video Communications, Inc.
- 8x8, Inc.
- RingCentral, Inc.
- Verizon Communication, Inc.
- Avaya, Inc.
- Vonage Holdings Corp.
- Google LLC
Recent Developments in the Market:
- In February 2023, Zoho Corporation introduced Trident, a UC&C platform. In order to improve communication capacities, it has merged the Zoho Meeting and Zoho Cliq apps.
- In June 2022, Zoom announced the launch of Zoom Whiteboard, a cutting-edge digital canvas that provides a centralised approach to communication and collaboration throughout its platform. The hybrid workforce can take advantage of Zoom Whiteboard's platform-level capabilities, including Zoom Events, unified communications, Zoom Contact Centre, Zoom Developer Platform, and Zoom IQ for Sales.
Global Unified Communication & Collaboration (UC&C) Market Report Scope:
- Historical Data: 2019-2020-2021
- Base Year for Estimation: 2021
- Forecast period: 2022-2029
- Report Coverage: Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
- Segments Covered: Type, Deployment, Organization Size, Industry, Region
- Regional Scope: North America; Europe; Asia Pacific; Latin America; Rest of the World
- Customization Scope: Free report customization (equivalent up to 8 analyst's working hours) with purchase. Addition or alteration to country, regional & segment scope*
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.
The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and Organization Size offerings of key players. The detailed segments and sub-segment of the market are explained below.
By Type:
- Telephony
- Conferencing
- Unified Messaging
- Others
By Deployment:
By Organization Size:
- Small & Medium Size Enterprise
- Large Enterprise
By Industry:
- IT & Telecom
- BFSI
- Healthcare
- Retail
- Manufacturing
- Education
- Others
By Region:
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Spain
- Italy
- ROE
- Asia Pacific
- China
- India
- Japan
- Australia
- South Korea
- RoAPAC
- Latin America
- Brazil
- Mexico
- RoLA
- Rest of the World
Table of Contents
Chapter 1. Executive Summary
- 1.1. Market Snapshot
- 1.2. Global & Segmental Market Estimates & Forecasts, 2019-2029 (USD Billion)
- 1.2.1. Unified Communication & Collaboration (UC&C) Market, by Region, 2019-2029 (USD Billion)
- 1.2.2. Unified Communication & Collaboration (UC&C) Market, by Type, 2019-2029 (USD Billion)
- 1.2.3. Unified Communication & Collaboration (UC&C) Market, by Deployment, 2019-2029 (USD Billion)
- 1.2.4. Unified Communication & Collaboration (UC&C) Market, by Organization Size, 2019-2029 (USD Billion)
- 1.2.5. Unified Communication & Collaboration (UC&C) Market, by Industry, 2019-2029 (USD Billion)
- 1.3. Key Trends
- 1.4. Estimation Methodology
- 1.5. Research Assumption
Chapter 2. Global Unified Communication & Collaboration (UC&C) Market Definition and Scope
- 2.1. Objective of the Study
- 2.2. Market Definition & Scope
- 2.2.1. Scope of the Study
- 2.2.2. Industry Evolution
- 2.3. Years Considered for the Study
- 2.4. Currency Conversion Rates
Chapter 3. Global Unified Communication & Collaboration (UC&C) Market Dynamics
- 3.1. Unified Communication & Collaboration (UC&C) Market Impact Analysis (2019-2029)
- 3.1.1. Market Drivers
- 3.1.1.1. Emergence of Pay-as-you-go Model Driving the Demand over Legacy UC Solutions
- 3.1.1.2. Changing Workforce Dynamics Leading to the Emergence of New Forms of Enterprise Collaboration
- 3.1.1.3. Increasing Implementation of Digital Transformation Tactical
- 3.1.2. Market Challenges
- 3.1.2.1. High Cost of Unified Communication & Collaboration (UC&C)
- 3.1.3. Market Opportunities
- 3.1.3.1. Growing Demand from SME's
- 3.1.3.2. Rising technological advancement
Chapter 4. Global Unified Communication & Collaboration (UC&C) Market Industry Analysis
- 4.1. Porter's 5 Force Model
- 4.1.1. Bargaining Power of Suppliers
- 4.1.2. Bargaining Power of Buyers
- 4.1.3. Threat of New Entrants
- 4.1.4. Threat of Substitutes
- 4.1.5. Competitive Rivalry
- 4.2. Futuristic Approach to Porter's 5 Force Model (2019-2029)
- 4.3. PEST Analysis
- 4.3.1. Political
- 4.3.2. Economical
- 4.3.3. Social
- 4.3.4. Technological
- 4.4. Top investment opportunity
- 4.5. Top winning strategies
- 4.6. Industry Experts Prospective
- 4.7. Analyst Recommendation & Conclusion
Chapter 5. Risk Assessment: COVID-19 Impact
- 5.1. Assessment of the overall impact of COVID-19 on the industry
- 5.2. Pre COVID-19 and post COVID-19 Market scenario
Chapter 6. Global Unified Communication & Collaboration (UC&C) Market, by Type
- 6.1. Market Snapshot
- 6.2. Global Unified Communication & Collaboration (UC&C) Market by Type, Performance - Potential Analysis
- 6.3. Global Unified Communication & Collaboration (UC&C) Market Estimates & Forecasts by Type 2019-2029 (USD Billion)
- 6.4. Unified Communication & Collaboration (UC&C) Market, Sub Segment Analysis
- 6.4.1. Telephony
- 6.4.2. Conferencing
- 6.4.3. Unified Messaging
- 6.4.4. Others
Chapter 7. Global Unified Communication & Collaboration (UC&C) Market, by Deployment
- 7.1. Market Snapshot
- 7.2. Global Unified Communication & Collaboration (UC&C) Market by Deployment, Performance - Potential Analysis
- 7.3. Global Unified Communication & Collaboration (UC&C) Market Estimates & Forecasts by Deployment 2019-2029 (USD Billion)
- 7.4. Unified Communication & Collaboration (UC&C) Market, Sub Segment Analysis
- 7.4.1. Hosted
- 7.4.2. Cloud
Chapter 8. Global Unified Communication & Collaboration (UC&C) Market, by Organization Size
- 8.1. Market Snapshot
- 8.2. Global Unified Communication & Collaboration (UC&C) Market by Organization Size, Performance - Potential Analysis
- 8.3. Global Unified Communication & Collaboration (UC&C) Market Estimates & Forecasts by Organization Size 2019-2029 (USD Billion)
- 8.4. Unified Communication & Collaboration (UC&C) Market, Sub Segment Analysis
- 8.4.1. Small & Medium Size Enterprise
- 8.4.2. Large Enterprise
Chapter 9. Global Unified Communication & Collaboration (UC&C) Market, by Industry
- 9.1. Market Snapshot
- 9.2. Global Unified Communication & Collaboration (UC&C) Market by Industry, Performance - Potential Analysis
- 9.3. Global Unified Communication & Collaboration (UC&C) Market Estimates & Forecasts by Industry 2019-2029 (USD Billion)
- 9.4. Unified Communication & Collaboration (UC&C) Market, Sub Segment Analysis
- 9.4.1. IT & Telecom
- 9.4.2. BFSI
- 9.4.3. Healthcare
- 9.4.4. Retail
- 9.4.5. Manufacturing
- 9.4.6. Education
- 9.4.7. Others
Chapter 10. Global Unified Communication & Collaboration (UC&C) Market, Regional Analysis
- 10.1. Unified Communication & Collaboration (UC&C) Market, Regional Market Snapshot
- 10.2. North America Unified Communication & Collaboration (UC&C) Market
- 10.2.1. U.S. Unified Communication & Collaboration (UC&C) Market
- 10.2.1.1. Type breakdown estimates & forecasts, 2019-2029
- 10.2.1.2. Deployment breakdown estimates & forecasts, 2019-2029
- 10.2.1.3. Organization Size breakdown estimates & forecasts, 2019-2029
- 10.2.1.4. Industry breakdown estimates & forecasts, 2019-2029
- 10.2.2. Canada Unified Communication & Collaboration (UC&C) Market
- 10.3. Europe Unified Communication & Collaboration (UC&C) Market Snapshot
- 10.3.1. U.K. Unified Communication & Collaboration (UC&C) Market
- 10.3.2. Germany Unified Communication & Collaboration (UC&C) Market
- 10.3.3. France Unified Communication & Collaboration (UC&C) Market
- 10.3.4. Spain Unified Communication & Collaboration (UC&C) Market
- 10.3.5. Italy Unified Communication & Collaboration (UC&C) Market
- 10.3.6. Rest of Europe Unified Communication & Collaboration (UC&C) Market
- 10.4. Asia-Pacific Unified Communication & Collaboration (UC&C) Market Snapshot
- 10.4.1. China Unified Communication & Collaboration (UC&C) Market
- 10.4.2. India Unified Communication & Collaboration (UC&C) Market
- 10.4.3. Japan Unified Communication & Collaboration (UC&C) Market
- 10.4.4. Australia Unified Communication & Collaboration (UC&C) Market
- 10.4.5. South Korea Unified Communication & Collaboration (UC&C) Market
- 10.4.6. Rest of Asia Pacific Unified Communication & Collaboration (UC&C) Market
- 10.5. Latin America Unified Communication & Collaboration (UC&C) Market Snapshot
- 10.5.1. Brazil Unified Communication & Collaboration (UC&C) Market
- 10.5.2. Mexico Unified Communication & Collaboration (UC&C) Market
- 10.5.3. Rest of Latin America Unified Communication & Collaboration (UC&C) Market
- 10.6. Rest of The World Unified Communication & Collaboration (UC&C) Market
Chapter 11. Competitive Intelligence
- 11.1. Top Market Strategies
- 11.2. Company Profiles
- 11.2.1. Microsoft Corporation
- 11.2.1.1. Key Information
- 11.2.1.2. Overview
- 11.2.1.3. Financial (Subject to Data Availability)
- 11.2.1.4. Product Summary
- 11.2.1.5. Recent Developments
- 11.2.2. IBM Corporation
- 11.2.3. Cisco Systems, Inc.
- 11.2.4. Zoom Video Communications, Inc.
- 11.2.5. 8x8, Inc.
- 11.2.6. RingCentral, Inc.
- 11.2.7. Verizon Communication, Inc.
- 11.2.8. Avaya, Inc.
- 11.2.9. Vonage Holdings Corp.
- 11.2.10. Google LLC
Chapter 12. Research Process
- 12.1. Research Process
- 12.1.1. Data Mining
- 12.1.2. Analysis
- 12.1.3. Market Estimation
- 12.1.4. Validation
- 12.1.5. Publishing
- 12.2. Research Attributes
- 12.3. Research Assumptionx