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1140351

CCaaS（聯絡中心即服務）市場（按服務提供、組織規模和最終用途垂直）：2021-2031 年全球機會分析和行業預測

Contact Center as a Service Market By Offerings, By Organization Size, By End Use Verticals : Global Opportunity Analysis and Industry Forecast, 2021-2031
出版日期: | 出版商: Allied Market Research | 英文 218 Pages | 商品交期: 2-3個工作天內

價格

2021年全球CCaaS（聯絡中心即服務）市場規模將達到42.63億美元，2022-2031年復合年增長率為16.8%，2031年達到197億美元，預計達到7570萬美元.

到 2021 年，解決方案部門將成為市場的最高收入貢獻者，達到 40.319 億美元，預計 2031 年將達到 181.076 億美元，複合年增長率為 16.4%。服務業預計將在 2031 年達到 16.681 億美元，在預測期內以 21.9% 的複合年增長率增長。

稱為 CCaaS（聯絡中心即服務）的基於雲的客戶體驗解決方案允許企業利用其客戶服務提供商的技術。組織可以使用 CCaaS 模型僅購買他們需要的技術，從而無需內部 IT 支持。對於許多聯絡中心來說，CCaaS 是可以隨著運營需求變化而增長的完美解決方案。通過有選擇地投資於您需要的技術，您可以降低投資成本並增強您更好地為消費者服務的能力。

隨著 CCaaS 的推出，隨著諸如改善端到端無縫客戶體驗和降低運營成本等需求的增加，市場繼續增長。然而，即使預計偽造的可能性、連接到聯絡中心即服務 (CCaaS) 的安全威脅將限制市場的增長，行業仍將繼續關注基於應用程序編程接口 (API) 的聯絡。由於對中心的需求不斷增加，預計將見證利潤豐厚的增長機會。

產品、組織規模和最終用途垂直細分將整個聯絡中心市場確定為 CCaaS（聯絡中心即服務）。全球聯絡中心即服務 (CCaaS) 市場提供部門進一步細分為服務和解決方案。解決方案分為自動呼叫傳遞、呼叫記錄、計算機電話集成、客戶協作、雙向語音響應、報告和分析等。服務中的聯絡中心 (CCaaS) 可分為三個子部分：集成/實施、支持/維護和培訓/諮詢。此外，根據組織的規模，它分為大型企業和中小企業（SME）。

CCaaS 市場按最終用途垂直細分為 BFSI、IT 和電信、政府、媒體和娛樂、醫療保健等。到 2031 年，BFSI 細分市場預計將達到 25.56 億美元，在預測期內的複合年增長率高達 13.3%。預計醫療保健和政府機構在預測期內的複合年增長率分別為 20.4% 和 19.4%。

按地區分析 CCaaS（聯絡中心即服務）在北美、歐洲、亞太地區和 LAMEA 的市場趨勢。北美將是最大的收入來源，2021 年將達到 23.788 億美元，預計 2031 年將達到 93.539 億美元，複合年增長率為 14.9%。預計 2031 年亞太地區將達到 55.174 億美元，以 19.5% 的複合年增長率顯著增長。北。市場上運營的主要公司有 Accenture LLP、Alphabet Inc. (Google)、Amazon.com Inc. (AWS)、AT&T Inc、Cisco Systems、IBM、Microsoft、Orcale Corporation、SAP SE 等。

內容

第一章介紹

第 2 章執行摘要

第 3 章市場概覽

  • 市場定義和範圍
  • 主要發現
    • 主要投資領域
  • 波特五力分析
  • 主要公司的定位
  • 市場動態
    • 驅動程序
    • 約束因素
    • 機會
  • COVID-19 影響分析

第 4 章 CCaaS（聯絡中心即服務）市場：按產品提供

  • 概覽
    • 市場規模和預測
  • 解決方案
    • 主要市場趨勢、增長因素和機遇
    • 市場規模和預測：按地區
    • 市場分析：國家/地區分析
    • 解決方案/CCaaS（聯絡中心即服務）市場：按解決方案類型
      • 自動呼叫傳遞的市場規模和預測：按地區劃分
      • 通話錄音市場規模和預測：按地區劃分
      • 計算機電話集成市場規模和預測：按地區劃分
      • 客戶協作市場規模和預測：按地區
      • 交互式語音應答市場規模和預測：按地區
      • 報告和分析市場規模，預測：按地區
      • 其他市場規模和預測：按地區
  • 服務
    • 主要市場趨勢、增長因素和機遇
    • 市場規模和預測：按地區
    • 市場分析：按國家/地區分類
    • CCaaS（聯絡中心即服務）市場：按服務類型分類
      • 集成和部署市場規模和預測：按地區劃分
      • 支持和維護市場規模和預測：按地區劃分
      • 培訓和諮詢市場規模和預測：按地區劃分

第 5 章 CCaaS（聯絡中心即服務）市場：按組織規模劃分

  • 概覽
    • 市場規模和預測
  • 大公司
    • 主要市場趨勢、增長因素和機遇
    • 市場規模和預測：按地區
    • 市場分析：按國家/地區分類
  • 中小企業
    • 主要市場趨勢、增長因素和機遇
    • 市場規模和預測：按地區
    • 市場分析：按國家/地區分類

第 6 章 CCaaS（聯絡中心即服務）市場：按最終用戶行業分類

  • 概覽
    • 市場規模和預測
  • BFSI
    • 主要市場趨勢、增長因素和機遇
    • 市場規模和預測：按地區
    • 市場分析：按國家/地區分類
  • IT/通信
    • 主要市場趨勢、增長因素和機遇
    • 市場規模和預測：按地區
    • 市場分析：按國家/地區分類
  • 政府相關
    • 主要市場趨勢、增長因素和機遇
    • 市場規模和預測：按地區
    • 市場分析：按國家/地區分類
  • 媒體和娛樂
    • 主要市場趨勢、增長因素和機遇
    • 市場規模和預測：按地區
    • 市場分析：按國家/地區分類
  • 醫療保健
    • 主要市場趨勢、增長因素和機遇
    • 市場規模和預測：按地區
    • 市場分析：按國家/地區分類
  • 其他
    • 主要市場趨勢、增長因素和機遇
    • 市場規模和預測：按地區
    • 市場分析：按國家/地區分類

第 7 章 CCaaS（聯絡中心即服務）市場：按地區劃分

  • 概覽
    • 市場規模和預測
  • 北美
    • 主要趨勢和機遇
    • 北美市場規模和預測：通過提供
      • 北美解決方案型 CCaaS（聯絡中心即服務）市場：按解決方案類型
      • 北美服務聯絡中心即服務 (CCaaS) 市場：按服務類型分類
    • 北美市場規模和預測：按組織規模
    • 北美市場規模和預測：按最終用途行業分類
    • 北美市場規模和預測：按國家/地區分類
      • 美國
      • 加拿大
  • 歐洲
    • 主要趨勢和機遇
    • 歐洲市場規模和預測：通過提供
      • 歐洲解決方案型 CCaaS（聯絡中心即服務）市場：按解決方案類型
      • 歐洲聯絡中心即服務 (CCaaS) 市場：按服務類型分類
    • 歐洲市場規模和預測：按組織規模
    • 歐洲市場規模和預測：按最終用途行業分類
    • 歐洲市場規模和預測：按國家/地區分類
      • 德國
      • 意大利
      • 法國
      • 西班牙
      • 英國
      • 俄羅斯
      • 其他歐洲地區
  • 亞太地區
    • 主要趨勢和機遇
    • 亞太市場規模和預測：按產品
      • 亞太地區基於解決方案的 CCaaS（聯絡中心即服務）市場：按解決方案類型
      • 亞太地區 CCaaS（聯絡中心即服務）市場：按服務類型分類
    • 亞太地區 CCaaS 市場規模和預測：按組織規模
    • 亞太地區市場規模和預測：按最終用途垂直行業分類
    • 亞太地區的市場規模和預測：按國家/地區分類
      • 中國
      • 印度
      • 日本
      • 韓國
      • 其他亞太地區
  • LAMEA
    • 主要趨勢和機遇
    • LAMEA 市場規模和預測：通過提供
      • LAMEA 解決方案類型 CCaaS（聯絡中心即服務）市場：按解決方案類型
      • LAMEA CCaaS（聯絡中心即服務）市場：按服務類型
    • LAMEA 市場規模和預測：按組織規模
    • LAMEA 市場規模和預測：按最終用途行業分類
    • LAMEA 市場規模和預測：按國家/地區分類
      • 拉丁美洲
      • 中東
      • 非洲

第八章企業情況

  • 簡介
  • 關鍵成功策略
  • 10 家主要公司的產品映射
  • 競賽儀表板
  • 比賽熱圖
  • 主要發展

第 9 章公司簡介

  • AT&T Inc.
  • Cisco Systems
  • Microsoft Corporation
  • Accenture LLP
  • Amazon.com Inc.（AWS）
  • IBM Corporation
  • Alphabet Inc.（Google Corporation）
  • Unify Inc.
  • Five9, Inc.
  • Avaya, Inc.
Product Code: A17509

The global contact center as a service (CCaaS) market was valued at $4,263.0 million in 2021, and is projected to reach $19,775.7 million by 2031, registering a CAGR of 16.8% from 2022 to 2031. The solutions segment was the highest revenue contributor to the market, with $4,031.9 million in 2021, and is estimated to reach $18,107.6 million by 2031, with a CAGR of 16.4%. The services segment is estimated to reach $1,668.1 million by 2031, at a significant CAGR of 21.9% during the forecast period.

A cloud-based customer experience solution called Contact Center as a Service (CCaaS) enables businesses to use the technology of client service providers. Organizations may purchase only the technologies they require using a CCaaS model, which eliminates the need for internal IT support. For many contact centers, CCaaS is the best solution since it allows for growth as operational requirements alter. The ability to selectively invest in the technology that is required results in cheap investment costs and enhanced capabilities to better serve consumers.

The market is experiencing growth owing to a couple of factors, including the rise in need for an enhanced and seamless end-to-end customer experience and a reduction in operational expenses as a result of the adoption of contact centre as a service (CCaaS). Even though it is expected that the potential of forgery, security threats connected to contact centres as a service (CCaaS) would restrict market growth.The industry is anticipated to witness lucrative growth opportunities owing to increased need for application programming interface (API) based contact centers.

The offering, organization size, and end-use vertical segments determine the overall contact center as a service (CCaaS) market. The offering sector of the global contact center as a service (CCaaS) market is further down into services and solutions. Solutions is sub-segmented into automated call distribution, call recording, computer telephony integration, customer collaboration, interactive voice response, reporting and analytics and others. The contact center as a service (CCaaS) in terms of services is bifurcated into three sub-segments: integration and implementation, support and maintenance, and training and consulting. The market is divided into large enterprises and small and medium enterprises based on the size of the organization (SMEs).).

On the basis end-use verticals as segment contact center as a service market (CCaaS) can be categorized into BFSI, IT & telecommunications, government, media & entertainment, healthcare, and others. The BFSI segment is estimated to reach $2,556.0 million by 2031, at a significant CAGR of 13.3% during the forecast period. The healthcare and government segments are expected to witness considerable CAGRs of 20.4% and 19.4%, respectively, during the forecast period.

Region-wise, the Contact Center as a Service (CCaaS) market trends are analyzed across North America, Europe, Asia-Pacific, and LAMEA. North America was the highest revenue contributor, accounting for $2,378.8 million in 2021, and is estimated to reach $9,353.9 million by 2031, with a CAGR of 14.9%. Asia-Pacific is estimated to reach $5,517.4 million by 2031, at a significant CAGR of 19.5%. North. The key players operating in the market include Accenture LLP, Alphabet Inc. (Google Corporation), Amazon.com Inc. (AWS), AT&T Inc., Cisco Systems, IBM Corporation, Microsoft Corporation, Orcale Corporation and SAP SE.

Key Benefits For Stakeholders

  • This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the contact center as a service (ccaas) market analysis from 2021 to 2031 to identify the prevailing contact center as a service (ccaas) market opportunities.
  • The market research is offered along with information related to key drivers, restraints, and opportunities.
  • Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
  • In-depth analysis of the contact center as a service (ccaas) market segmentation assists to determine the prevailing market opportunities.
  • Major countries in each region are mapped according to their revenue contribution to the global market.
  • Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
  • The report includes the analysis of the regional as well as global contact center as a service (ccaas) market trends, key players, market segments, application areas, and market growth strategies.

Key Market Segments

By Offerings

  • Solutions
    • Solutions Type
    • Automatic Call Distribution
    • Call Recording
    • Computer Telephony Integration
    • Customer Collaboration
    • Interactive Voice Response
    • Reporting and Analytics
    • Others
  • Services
    • Services Type
    • Integration and Deployment
    • Support and Maintenance
    • Training and Consulting

By Organization Size

  • Large Enterprise
  • SME's

By End Use Verticals

  • BFSI
  • IT and Telecommunications
  • Government
  • Media and Entertainment
  • Healthcare
  • Others

By Region

  • North America
    • U.S.
    • Canada
  • Europe
    • Germany
    • Italy
    • France
    • Spain
    • UK
    • Russia
    • Rest of Europe
  • Asia-Pacific
    • China
    • India
    • Japan
    • South Korea
    • Rest of Asia-Pacific
  • LAMEA
    • Latin America
    • Middle East
    • Africa
  • Key Market Players
    • AT&T Inc.
    • Cisco Systems
    • Microsoft Corporation
    • Accenture LLP
    • Amazon.com Inc. (AWS)
    • IBM Corporation
    • Alphabet Inc. (Google Corporation)
    • Unify Inc.
    • Five9, Inc.
    • Avaya, Inc.

TABLE OF CONTENTS

CHAPTER 1:INTRODUCTION

  • 1.1.Report description
  • 1.2.Key market segments
  • 1.3.Key benefits to the stakeholders
  • 1.4.Research Methodology
    • 1.4.1.Secondary research
    • 1.4.2.Primary research
    • 1.4.3.Analyst tools and models

CHAPTER 2:EXECUTIVE SUMMARY

  • 2.1.Key findings of the study
  • 2.2.CXO Perspective

CHAPTER 3:MARKET OVERVIEW

  • 3.1.Market definition and scope
  • 3.2.Key findings
    • 3.2.1.Top investment pockets
  • 3.3.Porter's five forces analysis
  • 3.4.Top player positioning
  • 3.5.Market dynamics
    • 3.5.1.Drivers
    • 3.5.2.Restraints
    • 3.5.3.Opportunities
  • 3.6.COVID-19 Impact Analysis on the market

CHAPTER 4: CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS

  • 4.1 Overview
    • 4.1.1 Market size and forecast
  • 4.2 Solutions
    • 4.2.1 Key market trends, growth factors and opportunities
    • 4.2.2 Market size and forecast, by region
    • 4.2.3 Market analysis by country
    • 4.2.4 Solutions Contact Center as a Service (CCaaS) Market by Solutions Type
      • 4.2.4.1 Automatic Call Distribution Market size and forecast, by region
      • 4.2.4.2 Call Recording Market size and forecast, by region
      • 4.2.4.3 Computer Telephony Integration Market size and forecast, by region
      • 4.2.4.4 Customer Collaboration Market size and forecast, by region
      • 4.2.4.5 Interactive Voice Response Market size and forecast, by region
      • 4.2.4.6 Reporting and Analytics Market size and forecast, by region
      • 4.2.4.7 Others Market size and forecast, by region
  • 4.3 Services
    • 4.3.1 Key market trends, growth factors and opportunities
    • 4.3.2 Market size and forecast, by region
    • 4.3.3 Market analysis by country
    • 4.3.4 Services Contact Center as a Service (CCaaS) Market by Services Type
      • 4.3.4.1 Integration and Deployment Market size and forecast, by region
      • 4.3.4.2 Support and Maintenance Market size and forecast, by region
      • 4.3.4.3 Training and Consulting Market size and forecast, by region

CHAPTER 5: CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE

  • 5.1 Overview
    • 5.1.1 Market size and forecast
  • 5.2 Large Enterprise
    • 5.2.1 Key market trends, growth factors and opportunities
    • 5.2.2 Market size and forecast, by region
    • 5.2.3 Market analysis by country
  • 5.3 SME's
    • 5.3.1 Key market trends, growth factors and opportunities
    • 5.3.2 Market size and forecast, by region
    • 5.3.3 Market analysis by country

CHAPTER 6: CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS

  • 6.1 Overview
    • 6.1.1 Market size and forecast
  • 6.2 BFSI
    • 6.2.1 Key market trends, growth factors and opportunities
    • 6.2.2 Market size and forecast, by region
    • 6.2.3 Market analysis by country
  • 6.3 IT and Telecommunications
    • 6.3.1 Key market trends, growth factors and opportunities
    • 6.3.2 Market size and forecast, by region
    • 6.3.3 Market analysis by country
  • 6.4 Government
    • 6.4.1 Key market trends, growth factors and opportunities
    • 6.4.2 Market size and forecast, by region
    • 6.4.3 Market analysis by country
  • 6.5 Media and Entertainment
    • 6.5.1 Key market trends, growth factors and opportunities
    • 6.5.2 Market size and forecast, by region
    • 6.5.3 Market analysis by country
  • 6.6 Healthcare
    • 6.6.1 Key market trends, growth factors and opportunities
    • 6.6.2 Market size and forecast, by region
    • 6.6.3 Market analysis by country
  • 6.7 Others
    • 6.7.1 Key market trends, growth factors and opportunities
    • 6.7.2 Market size and forecast, by region
    • 6.7.3 Market analysis by country

CHAPTER 7: CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY REGION

  • 7.1 Overview
    • 7.1.1 Market size and forecast
  • 7.2 North America
    • 7.2.1 Key trends and opportunities
    • 7.2.2 North America Market size and forecast, by Offerings
      • 7.2.2.1 North America Solutions Contact Center as a Service (CCaaS) Market by Solutions Type
      • 7.2.2.2 North America Services Contact Center as a Service (CCaaS) Market by Services Type
    • 7.2.3 North America Market size and forecast, by Organization Size
    • 7.2.4 North America Market size and forecast, by End Use Verticals
    • 7.2.5 North America Market size and forecast, by country
      • 7.2.5.1 U.S.
      • 7.2.5.1.1 Market size and forecast, by Offerings
      • 7.2.5.1.2 Market size and forecast, by Organization Size
      • 7.2.5.1.3 Market size and forecast, by End Use Verticals
      • 7.2.5.2 Canada
      • 7.2.5.2.1 Market size and forecast, by Offerings
      • 7.2.5.2.2 Market size and forecast, by Organization Size
      • 7.2.5.2.3 Market size and forecast, by End Use Verticals
  • 7.3 Europe
    • 7.3.1 Key trends and opportunities
    • 7.3.2 Europe Market size and forecast, by Offerings
      • 7.3.2.1 Europe Solutions Contact Center as a Service (CCaaS) Market by Solutions Type
      • 7.3.2.2 Europe Services Contact Center as a Service (CCaaS) Market by Services Type
    • 7.3.3 Europe Market size and forecast, by Organization Size
    • 7.3.4 Europe Market size and forecast, by End Use Verticals
    • 7.3.5 Europe Market size and forecast, by country
      • 7.3.5.1 Germany
      • 7.3.5.1.1 Market size and forecast, by Offerings
      • 7.3.5.1.2 Market size and forecast, by Organization Size
      • 7.3.5.1.3 Market size and forecast, by End Use Verticals
      • 7.3.5.2 Italy
      • 7.3.5.2.1 Market size and forecast, by Offerings
      • 7.3.5.2.2 Market size and forecast, by Organization Size
      • 7.3.5.2.3 Market size and forecast, by End Use Verticals
      • 7.3.5.3 France
      • 7.3.5.3.1 Market size and forecast, by Offerings
      • 7.3.5.3.2 Market size and forecast, by Organization Size
      • 7.3.5.3.3 Market size and forecast, by End Use Verticals
      • 7.3.5.4 Spain
      • 7.3.5.4.1 Market size and forecast, by Offerings
      • 7.3.5.4.2 Market size and forecast, by Organization Size
      • 7.3.5.4.3 Market size and forecast, by End Use Verticals
      • 7.3.5.5 UK
      • 7.3.5.5.1 Market size and forecast, by Offerings
      • 7.3.5.5.2 Market size and forecast, by Organization Size
      • 7.3.5.5.3 Market size and forecast, by End Use Verticals
      • 7.3.5.6 Russia
      • 7.3.5.6.1 Market size and forecast, by Offerings
      • 7.3.5.6.2 Market size and forecast, by Organization Size
      • 7.3.5.6.3 Market size and forecast, by End Use Verticals
      • 7.3.5.7 Rest of Europe
      • 7.3.5.7.1 Market size and forecast, by Offerings
      • 7.3.5.7.2 Market size and forecast, by Organization Size
      • 7.3.5.7.3 Market size and forecast, by End Use Verticals
  • 7.4 Asia-Pacific
    • 7.4.1 Key trends and opportunities
    • 7.4.2 Asia-Pacific Market size and forecast, by Offerings
      • 7.4.2.1 Asia-Pacific Solutions Contact Center as a Service (CCaaS) Market by Solutions Type
      • 7.4.2.2 Asia-Pacific Services Contact Center as a Service (CCaaS) Market by Services Type
    • 7.4.3 Asia-Pacific Market size and forecast, by Organization Size
    • 7.4.4 Asia-Pacific Market size and forecast, by End Use Verticals
    • 7.4.5 Asia-Pacific Market size and forecast, by country
      • 7.4.5.1 China
      • 7.4.5.1.1 Market size and forecast, by Offerings
      • 7.4.5.1.2 Market size and forecast, by Organization Size
      • 7.4.5.1.3 Market size and forecast, by End Use Verticals
      • 7.4.5.2 India
      • 7.4.5.2.1 Market size and forecast, by Offerings
      • 7.4.5.2.2 Market size and forecast, by Organization Size
      • 7.4.5.2.3 Market size and forecast, by End Use Verticals
      • 7.4.5.3 Japan
      • 7.4.5.3.1 Market size and forecast, by Offerings
      • 7.4.5.3.2 Market size and forecast, by Organization Size
      • 7.4.5.3.3 Market size and forecast, by End Use Verticals
      • 7.4.5.4 South Korea
      • 7.4.5.4.1 Market size and forecast, by Offerings
      • 7.4.5.4.2 Market size and forecast, by Organization Size
      • 7.4.5.4.3 Market size and forecast, by End Use Verticals
      • 7.4.5.5 Rest of Asia-Pacific
      • 7.4.5.5.1 Market size and forecast, by Offerings
      • 7.4.5.5.2 Market size and forecast, by Organization Size
      • 7.4.5.5.3 Market size and forecast, by End Use Verticals
  • 7.5 LAMEA
    • 7.5.1 Key trends and opportunities
    • 7.5.2 LAMEA Market size and forecast, by Offerings
      • 7.5.2.1 LAMEA Solutions Contact Center as a Service (CCaaS) Market by Solutions Type
      • 7.5.2.2 LAMEA Services Contact Center as a Service (CCaaS) Market by Services Type
    • 7.5.3 LAMEA Market size and forecast, by Organization Size
    • 7.5.4 LAMEA Market size and forecast, by End Use Verticals
    • 7.5.5 LAMEA Market size and forecast, by country
      • 7.5.5.1 Latin America
      • 7.5.5.1.1 Market size and forecast, by Offerings
      • 7.5.5.1.2 Market size and forecast, by Organization Size
      • 7.5.5.1.3 Market size and forecast, by End Use Verticals
      • 7.5.5.2 Middle East
      • 7.5.5.2.1 Market size and forecast, by Offerings
      • 7.5.5.2.2 Market size and forecast, by Organization Size
      • 7.5.5.2.3 Market size and forecast, by End Use Verticals
      • 7.5.5.3 Africa
      • 7.5.5.3.1 Market size and forecast, by Offerings
      • 7.5.5.3.2 Market size and forecast, by Organization Size
      • 7.5.5.3.3 Market size and forecast, by End Use Verticals

CHAPTER 8: COMPANY LANDSCAPE

  • 8.1. Introduction
  • 8.2. Top winning strategies
  • 8.3. Product Mapping of Top 10 Player
  • 8.4. Competitive Dashboard
  • 8.5. Competitive Heatmap
  • 8.6. Key developments

CHAPTER 9: COMPANY PROFILES

  • 9.1 AT&T Inc.
    • 9.1.1 Company overview
    • 9.1.2 Company snapshot
    • 9.1.3 Operating business segments
    • 9.1.4 Product portfolio
    • 9.1.5 Business performance
    • 9.1.6 Key strategic moves and developments
  • 9.2 Cisco Systems
    • 9.2.1 Company overview
    • 9.2.2 Company snapshot
    • 9.2.3 Operating business segments
    • 9.2.4 Product portfolio
    • 9.2.5 Business performance
    • 9.2.6 Key strategic moves and developments
  • 9.3 Microsoft Corporation
    • 9.3.1 Company overview
    • 9.3.2 Company snapshot
    • 9.3.3 Operating business segments
    • 9.3.4 Product portfolio
    • 9.3.5 Business performance
    • 9.3.6 Key strategic moves and developments
  • 9.4 Accenture LLP
    • 9.4.1 Company overview
    • 9.4.2 Company snapshot
    • 9.4.3 Operating business segments
    • 9.4.4 Product portfolio
    • 9.4.5 Business performance
    • 9.4.6 Key strategic moves and developments
  • 9.5 Amazon.com Inc. (AWS)
    • 9.5.1 Company overview
    • 9.5.2 Company snapshot
    • 9.5.3 Operating business segments
    • 9.5.4 Product portfolio
    • 9.5.5 Business performance
    • 9.5.6 Key strategic moves and developments
  • 9.6 IBM Corporation
    • 9.6.1 Company overview
    • 9.6.2 Company snapshot
    • 9.6.3 Operating business segments
    • 9.6.4 Product portfolio
    • 9.6.5 Business performance
    • 9.6.6 Key strategic moves and developments
  • 9.7 Alphabet Inc. (Google Corporation)
    • 9.7.1 Company overview
    • 9.7.2 Company snapshot
    • 9.7.3 Operating business segments
    • 9.7.4 Product portfolio
    • 9.7.5 Business performance
    • 9.7.6 Key strategic moves and developments
  • 9.8 Unify Inc.
    • 9.8.1 Company overview
    • 9.8.2 Company snapshot
    • 9.8.3 Operating business segments
    • 9.8.4 Product portfolio
    • 9.8.5 Business performance
    • 9.8.6 Key strategic moves and developments
  • 9.9 Five9, Inc.
    • 9.9.1 Company overview
    • 9.9.2 Company snapshot
    • 9.9.3 Operating business segments
    • 9.9.4 Product portfolio
    • 9.9.5 Business performance
    • 9.9.6 Key strategic moves and developments
  • 9.10 Avaya, Inc.
    • 9.10.1 Company overview
    • 9.10.2 Company snapshot
    • 9.10.3 Operating business segments
    • 9.10.4 Product portfolio
    • 9.10.5 Business performance
    • 9.10.6 Key strategic moves and developments

LIST OF TABLES

  • TABLE 1. GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 2. CONTACT CENTER AS A SERVICE (CCAAS) MARKET SIZE, FOR SOLUTIONS, BY REGION, 2021-2031 ($MILLION)
  • TABLE 3. CONTACT CENTER AS A SERVICE (CCAAS) MARKET FOR SOLUTIONS, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 4. GLOBAL SOLUTIONS CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY SOLUTIONS TYPE, 2021-2031 ($MILLION)
  • TABLE 5. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, FOR AUTOMATIC CALL DISTRIBUTION, BY REGION, 2021-2031 ($MILLION)
  • TABLE 6. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, FOR CALL RECORDING, BY REGION, 2021-2031 ($MILLION)
  • TABLE 7. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, FOR COMPUTER TELEPHONY INTEGRATION, BY REGION, 2021-2031 ($MILLION)
  • TABLE 8. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, FOR CUSTOMER COLLABORATION, BY REGION, 2021-2031 ($MILLION)
  • TABLE 9. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, FOR INTERACTIVE VOICE RESPONSE, BY REGION, 2021-2031 ($MILLION)
  • TABLE 10. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, FOR REPORTING AND ANALYTICS, BY REGION, 2021-2031 ($MILLION)
  • TABLE 11. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, FOR OTHERS, BY REGION, 2021-2031 ($MILLION)
  • TABLE 12. CONTACT CENTER AS A SERVICE (CCAAS) MARKET SIZE, FOR SERVICES, BY REGION, 2021-2031 ($MILLION)
  • TABLE 13. CONTACT CENTER AS A SERVICE (CCAAS) MARKET FOR SERVICES, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 14. GLOBAL SERVICES CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY SERVICES TYPE, 2021-2031 ($MILLION)
  • TABLE 15. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, FOR INTEGRATION AND DEPLOYMENT, BY REGION, 2021-2031 ($MILLION)
  • TABLE 16. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, FOR SUPPORT AND MAINTENANCE, BY REGION, 2021-2031 ($MILLION)
  • TABLE 17. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, FOR TRAINING AND CONSULTING, BY REGION, 2021-2031 ($MILLION)
  • TABLE 18. GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 19. CONTACT CENTER AS A SERVICE (CCAAS) MARKET SIZE, FOR LARGE ENTERPRISE, BY REGION, 2021-2031 ($MILLION)
  • TABLE 20. CONTACT CENTER AS A SERVICE (CCAAS) MARKET FOR LARGE ENTERPRISE, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 21. CONTACT CENTER AS A SERVICE (CCAAS) MARKET SIZE, FOR SME'S, BY REGION, 2021-2031 ($MILLION)
  • TABLE 22. CONTACT CENTER AS A SERVICE (CCAAS) MARKET FOR SME'S, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 23. GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 24. CONTACT CENTER AS A SERVICE (CCAAS) MARKET SIZE, FOR BFSI, BY REGION, 2021-2031 ($MILLION)
  • TABLE 25. CONTACT CENTER AS A SERVICE (CCAAS) MARKET FOR BFSI, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 26. CONTACT CENTER AS A SERVICE (CCAAS) MARKET SIZE, FOR IT AND TELECOMMUNICATIONS, BY REGION, 2021-2031 ($MILLION)
  • TABLE 27. CONTACT CENTER AS A SERVICE (CCAAS) MARKET FOR IT AND TELECOMMUNICATIONS, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 28. CONTACT CENTER AS A SERVICE (CCAAS) MARKET SIZE, FOR GOVERNMENT, BY REGION, 2021-2031 ($MILLION)
  • TABLE 29. CONTACT CENTER AS A SERVICE (CCAAS) MARKET FOR GOVERNMENT, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 30. CONTACT CENTER AS A SERVICE (CCAAS) MARKET SIZE, FOR MEDIA AND ENTERTAINMENT, BY REGION, 2021-2031 ($MILLION)
  • TABLE 31. CONTACT CENTER AS A SERVICE (CCAAS) MARKET FOR MEDIA AND ENTERTAINMENT, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 32. CONTACT CENTER AS A SERVICE (CCAAS) MARKET SIZE, FOR HEALTHCARE, BY REGION, 2021-2031 ($MILLION)
  • TABLE 33. CONTACT CENTER AS A SERVICE (CCAAS) MARKET FOR HEALTHCARE, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 34. CONTACT CENTER AS A SERVICE (CCAAS) MARKET SIZE, FOR OTHERS, BY REGION, 2021-2031 ($MILLION)
  • TABLE 35. CONTACT CENTER AS A SERVICE (CCAAS) MARKET FOR OTHERS, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 36. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY REGION, 2021-2031 ($MILLION)
  • TABLE 37. NORTH AMERICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 38. NORTH AMERICA SOLUTIONS CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY SOLUTIONS TYPE, 2021-2031 ($MILLION)
  • TABLE 39. NORTH AMERICA SERVICES CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY SERVICES TYPE, 2021-2031 ($MILLION)
  • TABLE 40. NORTH AMERICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 41. NORTH AMERICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 42. NORTH AMERICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 43. U.S. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 44. U.S. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 45. U.S. CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 46. CANADA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 47. CANADA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 48. CANADA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 49. EUROPE CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 50. EUROPE SOLUTIONS CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY SOLUTIONS TYPE, 2021-2031 ($MILLION)
  • TABLE 51. EUROPE SERVICES CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY SERVICES TYPE, 2021-2031 ($MILLION)
  • TABLE 52. EUROPE CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 53. EUROPE CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 54. EUROPE CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 55. GERMANY CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 56. GERMANY CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 57. GERMANY CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 58. ITALY CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 59. ITALY CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 60. ITALY CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 61. FRANCE CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 62. FRANCE CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 63. FRANCE CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 64. SPAIN CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 65. SPAIN CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 66. SPAIN CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 67. UK CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 68. UK CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 69. UK CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 70. RUSSIA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 71. RUSSIA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 72. RUSSIA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 73. REST OF EUROPE CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 74. REST OF EUROPE CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 75. REST OF EUROPE CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 76. ASIA-PACIFIC CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 77. ASIA-PACIFIC SOLUTIONS CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY SOLUTIONS TYPE, 2021-2031 ($MILLION)
  • TABLE 78. ASIA-PACIFIC SERVICES CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY SERVICES TYPE, 2021-2031 ($MILLION)
  • TABLE 79. ASIA-PACIFIC CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 80. ASIA-PACIFIC CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 81. ASIA-PACIFIC CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 82. CHINA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 83. CHINA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 84. CHINA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 85. INDIA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 86. INDIA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 87. INDIA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 88. JAPAN CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 89. JAPAN CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 90. JAPAN CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 91. SOUTH KOREA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 92. SOUTH KOREA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 93. SOUTH KOREA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 94. REST OF ASIA-PACIFIC CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 95. REST OF ASIA-PACIFIC CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 96. REST OF ASIA-PACIFIC CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 97. LAMEA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 98. LAMEA SOLUTIONS CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY SOLUTIONS TYPE, 2021-2031 ($MILLION)
  • TABLE 99. LAMEA SERVICES CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY SERVICES TYPE, 2021-2031 ($MILLION)
  • TABLE 100. LAMEA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 101. LAMEA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 102. LAMEA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY COUNTRY, 2021-2031 ($MILLION)
  • TABLE 103. LATIN AMERICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 104. LATIN AMERICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 105. LATIN AMERICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 106. MIDDLE EAST CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 107. MIDDLE EAST CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 108. MIDDLE EAST CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 109. AFRICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY OFFERINGS, 2021-2031 ($MILLION)
  • TABLE 110. AFRICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY ORGANIZATION SIZE, 2021-2031 ($MILLION)
  • TABLE 111. AFRICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET, BY END USE VERTICALS, 2021-2031 ($MILLION)
  • TABLE 112.AT&T INC.: COMPANY SNAPSHOT
  • TABLE 113.AT&T INC.: OPERATING SEGMENTS
  • TABLE 114.AT&T INC.: PRODUCT PORTFOLIO
  • TABLE 115.AT&T INC.: NET SALES,
  • TABLE 116.AT&T INC.: KEY STRATERGIES
  • TABLE 117.CISCO SYSTEMS: COMPANY SNAPSHOT
  • TABLE 118.CISCO SYSTEMS: OPERATING SEGMENTS
  • TABLE 119.CISCO SYSTEMS: PRODUCT PORTFOLIO
  • TABLE 120.CISCO SYSTEMS: NET SALES,
  • TABLE 121.CISCO SYSTEMS: KEY STRATERGIES
  • TABLE 122.MICROSOFT CORPORATION: COMPANY SNAPSHOT
  • TABLE 123.MICROSOFT CORPORATION: OPERATING SEGMENTS
  • TABLE 124.MICROSOFT CORPORATION: PRODUCT PORTFOLIO
  • TABLE 125.MICROSOFT CORPORATION: NET SALES,
  • TABLE 126.MICROSOFT CORPORATION: KEY STRATERGIES
  • TABLE 127.ACCENTURE LLP: COMPANY SNAPSHOT
  • TABLE 128.ACCENTURE LLP: OPERATING SEGMENTS
  • TABLE 129.ACCENTURE LLP: PRODUCT PORTFOLIO
  • TABLE 130.ACCENTURE LLP: NET SALES,
  • TABLE 131.ACCENTURE LLP: KEY STRATERGIES
  • TABLE 132.AMAZON.COM INC. (AWS): COMPANY SNAPSHOT
  • TABLE 133.AMAZON.COM INC. (AWS): OPERATING SEGMENTS
  • TABLE 134.AMAZON.COM INC. (AWS): PRODUCT PORTFOLIO
  • TABLE 135.AMAZON.COM INC. (AWS): NET SALES,
  • TABLE 136.AMAZON.COM INC. (AWS): KEY STRATERGIES
  • TABLE 137.IBM CORPORATION: COMPANY SNAPSHOT
  • TABLE 138.IBM CORPORATION: OPERATING SEGMENTS
  • TABLE 139.IBM CORPORATION: PRODUCT PORTFOLIO
  • TABLE 140.IBM CORPORATION: NET SALES,
  • TABLE 141.IBM CORPORATION: KEY STRATERGIES
  • TABLE 142.ALPHABET INC. (GOOGLE CORPORATION): COMPANY SNAPSHOT
  • TABLE 143.ALPHABET INC. (GOOGLE CORPORATION): OPERATING SEGMENTS
  • TABLE 144.ALPHABET INC. (GOOGLE CORPORATION): PRODUCT PORTFOLIO
  • TABLE 145.ALPHABET INC. (GOOGLE CORPORATION): NET SALES,
  • TABLE 146.ALPHABET INC. (GOOGLE CORPORATION): KEY STRATERGIES
  • TABLE 147.UNIFY INC.: COMPANY SNAPSHOT
  • TABLE 148.UNIFY INC.: OPERATING SEGMENTS
  • TABLE 149.UNIFY INC.: PRODUCT PORTFOLIO
  • TABLE 150.UNIFY INC.: NET SALES,
  • TABLE 151.UNIFY INC.: KEY STRATERGIES
  • TABLE 152.FIVE9, INC.: COMPANY SNAPSHOT
  • TABLE 153.FIVE9, INC.: OPERATING SEGMENTS
  • TABLE 154.FIVE9, INC.: PRODUCT PORTFOLIO
  • TABLE 155.FIVE9, INC.: NET SALES,
  • TABLE 156.FIVE9, INC.: KEY STRATERGIES
  • TABLE 157.AVAYA, INC.: COMPANY SNAPSHOT
  • TABLE 158.AVAYA, INC.: OPERATING SEGMENTS
  • TABLE 159.AVAYA, INC.: PRODUCT PORTFOLIO
  • TABLE 160.AVAYA, INC.: NET SALES,
  • TABLE 161.AVAYA, INC.: KEY STRATERGIES

LIST OF FIGURES

  • FIGURE 1.CONTACT CENTER AS A SERVICE (CCAAS) MARKET SEGMENTATION
  • FIGURE 2.CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031
  • FIGURE 3.CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031
  • FIGURE 4. TOP INVESTMENT POCKETS, BY REGION
  • FIGURE 5.PORTER FIVE-1
  • FIGURE 6.PORTER FIVE-2
  • FIGURE 7.PORTER FIVE-3
  • FIGURE 8.PORTER FIVE-4
  • FIGURE 9.PORTER FIVE-5
  • FIGURE 10.TOP PLAYER POSITIONING
  • FIGURE 11.CONTACT CENTER AS A SERVICE (CCAAS) MARKET:DRIVERS, RESTRAINTS AND OPPORTUNITIES
  • FIGURE 12.CONTACT CENTER AS A SERVICE (CCAAS) MARKET,BY OFFERINGS,2021(%)
  • FIGURE 13.COMPARATIVE SHARE ANALYSIS OF SOLUTIONS CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031(%)
  • FIGURE 14.COMPARATIVE SHARE ANALYSIS OF SERVICES CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031(%)
  • FIGURE 15.CONTACT CENTER AS A SERVICE (CCAAS) MARKET,BY ORGANIZATION SIZE,2021(%)
  • FIGURE 16.COMPARATIVE SHARE ANALYSIS OF LARGE ENTERPRISE CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031(%)
  • FIGURE 17.COMPARATIVE SHARE ANALYSIS OF SME'S CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031(%)
  • FIGURE 18.CONTACT CENTER AS A SERVICE (CCAAS) MARKET,BY END USE VERTICALS,2021(%)
  • FIGURE 19.COMPARATIVE SHARE ANALYSIS OF BFSI CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031(%)
  • FIGURE 20.COMPARATIVE SHARE ANALYSIS OF IT AND TELECOMMUNICATIONS CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031(%)
  • FIGURE 21.COMPARATIVE SHARE ANALYSIS OF GOVERNMENT CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031(%)
  • FIGURE 22.COMPARATIVE SHARE ANALYSIS OF MEDIA AND ENTERTAINMENT CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031(%)
  • FIGURE 23.COMPARATIVE SHARE ANALYSIS OF HEALTHCARE CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031(%)
  • FIGURE 24.COMPARATIVE SHARE ANALYSIS OF OTHERS CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031(%)
  • FIGURE 25.CONTACT CENTER AS A SERVICE (CCAAS) MARKET BY REGION,2021
  • FIGURE 26.U.S. CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 27.CANADA CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 28.GERMANY CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 29.ITALY CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 30.FRANCE CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 31.SPAIN CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 32.UK CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 33.RUSSIA CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 34.REST OF EUROPE CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 35.CHINA CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 36.INDIA CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 37.JAPAN CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 38.SOUTH KOREA CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 39.REST OF ASIA-PACIFIC CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 40.LATIN AMERICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 41.MIDDLE EAST CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 42.AFRICA CONTACT CENTER AS A SERVICE (CCAAS) MARKET,2021-2031($MILLION)
  • FIGURE 43. TOP WINNING STRATEGIES, BY YEAR
  • FIGURE 44. TOP WINNING STRATEGIES, BY DEVELOPMENT
  • FIGURE 45. TOP WINNING STRATEGIES, BY COMPANY
  • FIGURE 46.PRODUCT MAPPING OF TOP 10 PLAYERS
  • FIGURE 47.COMPETITIVE DASHBOARD
  • FIGURE 48.COMPETITIVE HEATMAP OF TOP 10 KEY PLAYERS
  • FIGURE 49.AT&T INC..: NET SALES ,($MILLION)
  • FIGURE 50.CISCO SYSTEMS.: NET SALES ,($MILLION)
  • FIGURE 51.MICROSOFT CORPORATION.: NET SALES ,($MILLION)
  • FIGURE 52.ACCENTURE LLP.: NET SALES ,($MILLION)
  • FIGURE 53.AMAZON.COM INC. (AWS).: NET SALES ,($MILLION)
  • FIGURE 54.IBM CORPORATION.: NET SALES ,($MILLION)
  • FIGURE 55.ALPHABET INC. (GOOGLE CORPORATION).: NET SALES ,($MILLION)
  • FIGURE 56.UNIFY INC..: NET SALES ,($MILLION)
  • FIGURE 57.FIVE9, INC..: NET SALES ,($MILLION)
  • FIGURE 58.AVAYA, INC..: NET SALES ,($MILLION)