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市場調查報告書

商品編碼

1182293

UCC(Unified Communications and Collaboration的)全球市場預測(～2028年):各類型，各部署類型，各組織規模，各類服務，各終端用戶，各地區的分析

Unified Communication and Collaboration Market Forecasts to 2028 - Global Analysis By Type, Deployment Type, Organization Size (Large Enterprises and Small & Medium-sized Enterprises ), Services, End-User and Geography

出版日期: 2022年12月12日 | 出版商:

Stratistics Market Research Consulting | 英文 175+ Pages | 商品交期: 2-3個工作天內

價格

簡介目錄圖表

全球UCC(Unified Communications and Collaboration的)市場規模在2022年達到779億1,000萬美金，在預測期間內預計將以15.6％的年複合成長率成長，到2028年之前將達到1,859億4,000萬美元。

本報告提供全球UCC(Unified Communications and Collaboration)市場調查，提供市場的推動因素與阻礙因素，市場機會，COVID-19影響，各市場區隔的市場分析，競爭情形，主要企業的簡介等系統性資訊。

北美
- 美國
- 加拿大
- 墨西哥
歐洲
- 德國
- 英國
- 義大利
- 法國
- 西班牙
- 其他的歐洲
亞太地區
- 日本
- 中國
- 印度
- 澳洲
- 紐西蘭
- 韓國
- 其他的亞太地區
南美
- 阿根廷
- 巴西
- 智利
- 其他的南美
中東·非洲
- 沙烏地阿拉伯
- 阿拉伯聯合大公國
- 卡達
- 南非
- 其他的中東·非洲

第11章主要趨勢

契約，夥伴關係，合作，合資企業
收購與合併
新產品的銷售
擴張
其他的主要策略

第12章企業簡介

Zoom Video Communications Inc.
GoToConnect
AT&T Inc
Cisco Systems Inc.
8x8 Inc
Microsoft
Verizon Communications Inc.
Google
NEC Corporation
Vonage
3CX Ltd
NTT Commuications
RingCentral Inc.
IBM Corporation
Avaya, Inc
Unisys

簡介目錄圖表

Product Code: SMRC22111

According to Stratistics MRC, the Unified Communication and Collaboration (UC&C) Market is accounted for $77.91 billion in 2022 and is expected to reach $185.94 billion by 2028 growing at a CAGR of 15.6% during the forecast period. Technology that combines communication and collaboration is known as unified communications and collaboration (UCC). T he suppliers for business collaboration and enterprise communications have mostly been distinct, with software companies like Microsoft and IBM dominating the former and telephony and networking firms trying to make up the latter.

According to a Gartner survey conducted in 2020, worldwide IT spending hit USD 3.6 trillion in 2020 and is expected to reach USD 3.8 trillion in 2023 due to the rapid adoption of digital platforms and digitalization.

Market Dynamics:

Driver:

Increasing demand for UCaaS from both large enterprises and SMEs

The Global Unified Communication and Collaboration (UC&C) Market is expected to drive growth during the forecast period due to their small budgets for specialized telecommunication and IT service providers, SMEs are constantly seeking ways to reduce costs and simplify operations. Companies that are growing operations in emerging and frontier markets are the primary factor driving the expansion of UCaaS. To compete with global mega players, even startups and smaller enterprises should maintain a presence in emerging markets. For retaining a global footprint, sophisticated internal communication technologies are becoming more and more essential.

Restraint:

Issues of privacy and security

As enterprises may have significant issues about the security and privacy of the video content shared across platforms, organizations are also concerned about copyright and Digital Rights Management (DRM) because of the risk for misuse, information leaks and data breaches. The highest number of data breach incidents was reported in the public, manufacturing, healthcare, finance, and information industries. Before implementing these solutions, companies need to restructure their methods for using video conferencing services to address these issues.

Opportunity:

Growing adoption of IoT in UC will boost the market

During the forecast period the Global Unified Communication and Collaboration (UC&C) Market is expected to drive growth as real-time communications are utilized in UC to promote effective teamwork. IoT has an impact on advancement of UC. With the assistance of an automated system, IoT can be used to send messages to individuals. These messages are transmitted using data obtained from real time activities. IoT adoption in healthcare application has shown significant growth in popularity. This application uses the Internet of Things (IoT) in a heart monitor gadget to automatically alert the nurse or other attendee when the patient's heart is in a critical condition.

Threat:

Low readiness to move to modern UC

The Global Unified Communication and Collaboration (UC&C) Market is expected to hamper growth during the forecast period due to its simplicity, the traditional UC system is employed by the majority of companies. Large businesses specifically do not want to utilize UCC services because it is challenging for them to differentiate between conventional hosted and managed UCC systems. To utilise the benefits after migrating from traditional PBX to UCC, the complete workforce will need to acquire the functionality more rapidly. As a result, the IT department of a corporation is under pressure, which may impact the timeline.

COVID-19 Impact:

During the pandemic, companies and SMEs from across all industry sectors including ICT, telecommunication, healthcare and education, are increasingly engaged in cloud-based applications and services. The COVID-19 obligation for remote work is offering service providers an unrecognised opportunity to emphasize software-based communications as a crucial component of business continuity and display the adaptability of UCaaS and cloud services in terms of capacity adjustments and services delivery (regardless of location).

The telephony segment is expected to be the largest during the forecast period

The telephony segment is expected to have a lucrative growth due to the increasing use of IP phones in real-time business communication. IP phones act as multimedia endpoints to integrate voice capabilities with data and video applications, improving employee satisfaction, corporate relationships, competitive advantage and communication. Additionally, the solutions encourage higher employee innovation and rapid problem-solving. The telephony platform market is also being driven by the platform's improved availability and easy support.

The UC managed services segment is expected to have the highest CAGR during the forecast period

The UC managed services segment is anticipated to witness the highest CAGR during the forecast period as the need for UC managed services has grown due to productivity, efficiency and customer satisfaction because they reduce the burden on IT while ensuring companies continuity and customer communications. The team is an essential component of the UC managed services, which is a fully transparent co-managed relationship. Many companies have benefited from IP telephony due to the range of secure, industry-proven IP solutions recognized as UC managed services.

Region with largest share:

Asia Pacific is expected to account for the largest share of the global Unified Communication and Collaboration (UC&C) market during the forecast period due to the increased demand for robust collaborations and improved decision-making within and across enterprises. The UCC market has grown to meet the different educational requirements throughout APAC nations including Japan, China, Singapore and India owing to the rise in popularity of eLearning and online education modules. With the introduction of smart courses in APAC, distance education and eLearning are growing popularity.

Region with highest CAGR:

Asia-Pacific is projected to have the highest CAGR over the forecast period due to the increasing use of cloud and mobility trends in nations like China, Australia, New Zealand, India and Japan is fueling the market expansion. The use of UCC solutions in the region is also being driven by government initiatives to enhance the digital infrastructure.

Key players in the market

Some of the key players in Unified Communication and Collaboration (UC&C) Market include Zoom Video Communications Inc., GoToConnect, AT&T Inc, Cisco Systems Inc., 8x8 Inc, Microsoft, Verizon Communications Inc., Google, NEC Corporation, Vonage, 3CX Ltd, NTT Commuications, RingCentral Inc., IBM Corporation, Avaya, Inc and Unisys.

Key Developments:

In July 2021, Verizon Business released a new BlueJeans Meetings feature for iPadOS, iOS and Android to support the reality of today's mobile workforce, as well as new device partnerships and applications which is used for unlocking the power of Verizon Mobile Edge Compute for real-time collaboration on the go.

In June 2021, Unisys acquired Unify Square to optimize the collaboration experience using unified communication as a service. The acquisition assisted users in enhancing Unisys's digital workspace services business to drive revenue growth and improve its probability and cash flow.

Types Covered:

Conferencing
Telephony
Unified Messaging
Live Streaming
Contact Centers
Enterprise Collaboration
Business UC Solutions
Customer Interaction Applications

Deployment Types Covered:

Public Cloud
On-premise/Hosted
Hybrid Cloud

Organization Sizes Covered:

Large Enterprises
Small & Medium-sized Enterprises (SMEs)

Services Covered:

Professional Services
UC Managed Services

End-Users Covered:

Retail
BFSI
IT & Telecom
Manufacturing
Government
Education
Travel & Hospitality
Utilities
Healthcare
Public Sector
Logistics
Transportation
Consumer Goods
Media and Entertainment

Regions Covered:

North America
- US
- Canada
- Mexico
Europe
- Germany
- UK
- Italy
- France
- Spain
- Rest of Europe
Asia Pacific
- Japan
- China
- India
- Australia
- New Zealand
- South Korea
- Rest of Asia Pacific
South America
- Argentina
- Brazil
- Chile
- Rest of South America
Middle East & Africa
- Saudi Arabia
- UAE
- Qatar
- South Africa
- Rest of Middle East & Africa

What our report offers:

Market share assessments for the regional and country-level segments
Strategic recommendations for the new entrants
Covers Market data for the years 2020, 2021, 2022, 2025, and 2028
Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
Strategic recommendations in key business segments based on the market estimations
Competitive landscaping mapping the key common trends
Company profiling with detailed strategies, financials, and recent developments
Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

Company Profiling
- Comprehensive profiling of additional market players (up to 3)
- SWOT Analysis of key players (up to 3)
Regional Segmentation
- Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
Competitive Benchmarking

Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

1 Executive Summary

2 Preface

2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
- 2.4.1 Data Mining
- 2.4.2 Data Analysis
- 2.4.3 Data Validation
- 2.4.4 Research Approach
2.5 Research Sources
- 2.5.1 Primary Research Sources
- 2.5.2 Secondary Research Sources
- 2.5.3 Assumptions

3 Market Trend Analysis

3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Impact of Covid-19

4 Porters Five Force Analysis

4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry

5 Global Unified Communication and Collaboration (UC&C) Market, By Type

5.1 Introduction
5.2 Conferencing
5.3 Telephony
5.4 Unified Messaging
5.5 Live Streaming
5.6 Contact Centers
5.7 Enterprise Collaboration
5.8 Business UC Solutions
5.9 Customer Interaction Applications

6 Global Unified Communication and Collaboration (UC&C) Market, By Deployment Type

6.1 Introduction
6.2 Public Cloud
6.3 On-premise/Hosted
6.4 Hybrid Cloud

7 Global Unified Communication and Collaboration (UC&C) Market, By Organization Size

7.1 Introduction
7.2 Large Enterprises
7.3 Small & Medium-sized Enterprises (SMEs)

8 Global Unified Communication and Collaboration (UC&C) Market, By Services

8.1 Introduction
8.2 Professional Services
8.3 UC Managed Services

9 Global Unified Communication and Collaboration (UC&C) Market, By End-User

9.1 Introduction
9.2 Retail
9.3 BFSI
9.4 IT & Telecom
9.5 Manufacturing
9.6 Government
9.7 Education
9.8 Travel & Hospitality
9.9 Utilities
9.10 Healthcare
9.11 Public Sector
9.12 Logistics
9.13 Transportation
9.14 Consumer Goods
9.15 Media and Entertainment

10 Global Unified Communication and Collaboration (UC&C) Market, By Geography

10.1 Introduction
10.2 North America
- 10.2.1 US
- 10.2.2 Canada
- 10.2.3 Mexico
10.3 Europe
- 10.3.1 Germany
- 10.3.2 UK
- 10.3.3 Italy
- 10.3.4 France
- 10.3.5 Spain
- 10.3.6 Rest of Europe
10.4 Asia Pacific
- 10.4.1 Japan
- 10.4.2 China
- 10.4.3 India
- 10.4.4 Australia
- 10.4.5 New Zealand
- 10.4.6 South Korea
- 10.4.7 Rest of Asia Pacific
10.5 South America
- 10.5.1 Argentina
- 10.5.2 Brazil
- 10.5.3 Chile
- 10.5.4 Rest of South America
10.6 Middle East & Africa
- 10.6.1 Saudi Arabia
- 10.6.2 UAE
- 10.6.3 Qatar
- 10.6.4 South Africa
- 10.6.5 Rest of Middle East & Africa

11 Key Developments

11.1 Agreements, Partnerships, Collaborations and Joint Ventures
11.2 Acquisitions & Mergers
11.3 New Product Launch
11.4 Expansions
11.5 Other Key Strategies

12 Company Profiling

12.1 Zoom Video Communications Inc.
12.2 GoToConnect
12.3 AT&T Inc
12.4 Cisco Systems Inc.
12.5 8x8 Inc
12.6 Microsoft
12.7 Verizon Communications Inc.
12.8 Google
12.9 NEC Corporation
12.10 Vonage
12.11 3CX Ltd
12.12 NTT Commuications
12.13 RingCentral Inc.
12.14 IBM Corporation
12.15 Avaya, Inc
12.16 Unisys

簡介目錄圖表

List of Tables

Table 1 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Region (2020-2028) ($MN)
Table 2 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Type (2020-2028) ($MN)
Table 3 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Conferencing (2020-2028) ($MN)
Table 4 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Telephony (2020-2028) ($MN)
Table 5 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Unified Messaging (2020-2028) ($MN)
Table 6 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Live Streaming (2020-2028) ($MN)
Table 7 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Contact Centers (2020-2028) ($MN)
Table 8 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Enterprise Collaboration (2020-2028) ($MN)
Table 9 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Business UC Solutions (2020-2028) ($MN)
Table 10 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Customer Interaction Applications (2020-2028) ($MN)
Table 11 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Deployment Type (2020-2028) ($MN)
Table 12 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Public Cloud (2020-2028) ($MN)
Table 13 Global Unified Communication and Collaboration (UC&C) Market Outlook, By On-premise/Hosted (2020-2028) ($MN)
Table 14 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Hybrid Cloud (2020-2028) ($MN)
Table 15 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Organization Size (2020-2028) ($MN)
Table 16 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Large Enterprises (2020-2028) ($MN)
Table 17 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Small & Medium-sized Enterprises (SMEs) (2020-2028) ($MN)
Table 18 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Services (2020-2028) ($MN)
Table 19 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Professional Services (2020-2028) ($MN)
Table 20 Global Unified Communication and Collaboration (UC&C) Market Outlook, By UC Managed Services (2020-2028) ($MN)
Table 21 Global Unified Communication and Collaboration (UC&C) Market Outlook, By End-User (2020-2028) ($MN)
Table 22 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Retail (2020-2028) ($MN)
Table 23 Global Unified Communication and Collaboration (UC&C) Market Outlook, By BFSI (2020-2028) ($MN)
Table 24 Global Unified Communication and Collaboration (UC&C) Market Outlook, By IT & Telecom (2020-2028) ($MN)
Table 25 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Manufacturing (2020-2028) ($MN)
Table 26 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Government (2020-2028) ($MN)
Table 27 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Education (2020-2028) ($MN)
Table 28 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Travel & Hospitality (2020-2028) ($MN)
Table 29 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Utilities (2020-2028) ($MN)
Table 30 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Healthcare (2020-2028) ($MN)
Table 31 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Public Sector (2020-2028) ($MN)
Table 32 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Logistics (2020-2028) ($MN)
Table 33 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Transportation (2020-2028) ($MN)
Table 34 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Consumer Goods (2020-2028) ($MN)
Table 35 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Media and Entertainment (2020-2028) ($MN)

Note: Tables for North America, Europe, Asia Pacific, South America and Middle East & Africa Regions are also represented in the same manner as above.

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