市場調查報告書
商品編碼
1154902
融合計費全球市場規模、份額、行業趨勢分析報告:按產品、按部署(本地、雲端)、區域展望和預測2022-2028Global Convergent Billing Market Size, Share & Industry Trends Analysis Report By Offering, By Deployment (On-premise and Cloud), By Regional Outlook and Forecast, 2022 - 2028 |
到 2028 年,全球融合充電市場規模預計將達到 424 億美元,預測期內復合年增長率為 20.5%。
支持語音、數據、多媒體和內容等多種服務類型;支持服務捆綁;為移動、固定、寬帶和電視等所有電信服務創建單一賬單和報表融合計費和計費系統。融合計費系統被描述為能夠實時控制服務和監控賬戶餘額。
這包括在向最終用戶提供服務之前驗證訂閱者和檢查賬戶餘額。此外,計費系統可以在達到運營商定義的賬戶餘額閾值時提醒用戶,或者在實時計費表明信用額度已經耗盡時斷開服務。這種實時能力可用於向服務用戶提供促銷和提醒以增加使用率。
COVID-19 影響分析
近年來,世界上大多數部門都受到了不利影響。這是由於世界各國政府實施的各種預防措施和限制措施嚴重擾亂了各自行業和供應鏈的運作。此外,對許多人的經濟影響導致消費者削減必要的開支,導致消費需求下降。預計這些因素將在未來幾年對融合充電市場的收入增長構成壓力。然而,隨著個別政府機構繼續放寬這些限制,預計融合計費市場將按比例恢復。
市場增長因素
全球電信運營商的快速擴張
電信行業發展迅速,所需標準也在迅速增加。融合計費已發展成為滿足新需求的最佳方法。融合計費是所有旨在提供世界一流服務的運營商邁向新高度的第一步。通過與為各種業務用例開發 API 的提供商合作,您可以可靠地擴展您的尖端融合計費服務和解決方案。
高靈活性,同時減少複雜的計劃
切換到融合計費平台的最大優勢是可以輕鬆添加其他服務。無論是 OTT(Over-the-Top)還是 IoT(物聯網)等全新事物,通過 OCS 完成的融合計費都比舊的 IN 和離線計費系統表現得更好。此外,具有融合充電功能的現代系統比這些傳統系統更具適應性。
市場製約因素
上市時間越長越複雜
需要多個傳輸平台來提供全面的捆綁服務集合。語音通常通過 DMS-250 和 Class 5 交換機等語音交換機進行路由,而數據則通過路由器進行路由。因此,開具發票總是很困難,比如將發票合併成一張。然而,如果語音和數據被打包或通過光交換機路由,它們基本上將在一個平台上運行,並且可以由一個計費系統管理。
發售展望
通過提供,融合計費市場被細分為解決方案和服務。在 2021 年的融合計費市場中,服務板塊將佔據相當大的收入份額。這部分市場的快速增長主要是由於全球該行業一些知名市場參與者提供的服務的準確性和精確性。運營商越來越多地投資於專門的融合計費和服務,以實現收入最大化。這刺激了該領域的市場增長。
解決方案展望
按解決方案類型,分為客戶關係管理、結算/支付管理、經紀業務、文檔管理等。按解決方案類型,客戶關係管理部分在融合計費市場中佔據最大的收入份額。 CRM 包含組織的客戶交互的基本原則。 CRM 包括對銷售和服務相關運營、預測和消費者行為的分析。 CRM 解決方案還可以提供客戶服務、細分產品供應、複雜的折扣方法等。
發展前景
按部署模式,融合計費市場分為雲端端和本地。 2021 年,內部部署部門在融合計費市場中的收入份額最大。通過內部部署,可以在客戶系統上安裝運營和管理融合計費軟件所需的所有硬件和軟件。本地解決方案提供更高級別的保護,因為它們駐留在客戶的基礎架構上並且不涉及第三方。內部部署是有成本的,如果不增加專業服務支出,您將無法從內部部署中獲益。
區域展望
它按區域分析了北美、歐洲、亞太地區和 LAMEA 的融合計費市場。 2021年,北美在融合充電市場的收入份額最大。該區域市場的擴張歸功於 Amdocs 和 CSG International 等主要市場參與者的存在。此外,該地區的公司和客戶歷來都是技術先驅。北美國家,尤其是美國和加拿大,正在大力投資雲端平台、人工智能和5G技術等新興技術。
The Global Convergent Billing Market size is expected to reach $42.4 billion by 2028, rising at a market growth of 20.5% CAGR during the forecast period.
Convergent billing is the consolidation of all service fees onto a single customer invoice and the creation of a unified customer profile. Customers can contact a call center to receive complete account details and information for all the services they have subscribed to. For all services, the customers will receive a single bill and would pay a single payment.
A convergent billing platform is a finance and revenue management platform that the telecommunications sector uses to consolidate all service charges into a single consumer bill. The consolidated statement provides consumers with a comprehensive perspective of all the services they have purchased. The expansion of the industry can be attributed to the lower cost of billing processes, multiservice packaging, improved customer experience, and pricing that enables clients to purchase services at a discount, and centralized customer assistance.
Support for multiple service types, such as voice, data, multimedia, and content, support for service bundling, and the capability to generate a single bill or statement for all communications services including mobile, fixed, broadband, and TV are characteristics of a convergent charging and billing system. A convergent billing system is described as being able to control services and monitor account balances in real time.
This includes authenticating the subscriber as well as verifying the account balance prior to delivering the service to the end user. A converged billing system can additionally warn users when the account balance threshold defined by the operator has been reached or stop service connectivity when real-time billing indicates credit has been depleted. This real-time feature can be utilized to offer promotions and alerts to service users in an effort to increase usage.
COVID - 19 Impact Analysis
In recent years, the majority of sectors around the world have suffered unfavorable effects. This is attributed to major disruptions in their respective industrial and supply-chain operations caused by various precautionary lockdowns and other limitations imposed by governing agencies all over the world. In addition, consumer demand has subsequently decreased as consumers have become keener on removing non-essential expenses from their various budgets as a result of the severe economic impact of the outbreak on the majority of people. These factors are anticipated to exert pressure on the Convergent Billing market's revenue growth in the coming years. However, as individual governmental agencies continue to relax these restrictions, the convergent billing market is anticipated to recover proportionally.
Market Growth Factors
The rapid expansion of the telecom industry throughout the world
The telecom business is undergoing rapid evolution, and its requirements are rising quickly. In the present state of affairs, convergent billing has evolved as the optimal approach for meeting the newly-established requirements. Convergent billing is the first step toward new heights for all telecommunications companies aspiring to provide world-class services. It ensures that businesses augment cutting-edge convergent billing services and solutions with APIs by collaborating with a provider that develops them for a variety of business use cases.
Highly flexible and reduces complications while an intricating plan
The greatest advantage of switching to a convergent billing platform is the increased ease with which additional services can be added. Regardless of whether it is OTT (Over-the-Top), IoT (Internet of Things), or something else entirely new, convergent billing performed via an OCS performs far better than older IN or offline charge systems. A modern system that provides convergent billing is also more adaptable than these legacy systems.
Market Restraining Factors
The higher number of complexities along with increased time-to-market
Multiple transmission platforms are required to provide a comprehensive collection of bundled services. Voice has typically been routed through voice switches, such as DMS-250s and Class 5 switches, while data has been routed via routers. So, invoicing has always been challenging; producing a single invoice, etc. But if voice and data become packetized or run-on optical switches and everything else, then they are essentially running on a single platform and would be managed by a single billing system.
Offering Outlook
By Offering, the Convergent Billing Market is divided into Solutions and Services. In 2021, the services segment registered a substantial revenue share of the convergent billing market. The rapid surge in the growth of this segment of the market is majorly owing to the higher accuracy and precision of services that are being offered by several prominent market players operating in the industry throughout the world. In order to maximize their revenues, telecom businesses are increasingly investing in professional convergent billing services. Hence, this factor is fueling the growth of this segment of the market.
Solution Outlook
Under Solution Type, the Convergent Billing Market is divided into Customer Relationship Management, Settlement & Payment Management, Mediation, Voucher Management, Others. In the solutions type segment, the Customer Relationship Management segment acquired the largest revenue share of the convergent billing market. CRM encompasses the organization's core principles for customer interactions. It includes sales and service-related operations, forecasting, and analysis of consumer behavior. CRM solutions may provide customer service, segmented product offerings, and complex discount methods.
Deployment Outlook
By Deployment Mode, the Convergent Billing Market is bifurcated into Cloud and On-premise. In 2021, the on-premise segment witnessed the biggest revenue share of the convergent billing market. On-premises deployment enables the installation of all hardware and software necessary to operate and manage convergent billing software on the customer's system. Since they are deployed on the customer's infrastructure and do not involve a third party, on-premise solutions offer a higher level of protection. Since on-premise deployment might be costly at times, the benefits of on-premise deployment can only be achieved with an increase in professional services expenditure.
Regional Outlook
Region-Wise, the Convergent Billing Market is analyzed across North America, Europe, Asia-Pacific, and LAMEA. In 2021, North America held the largest revenue share of the convergent billing market. The expansion of the regional market can be credited to the presence of major market players, such as Amdocs and CSG International. In addition, businesses and customers in this region have traditionally been technology pioneers. Countries in North America, particularly the United States and Canada, are investing heavily in emerging technologies, such as cloud platforms, artificial intelligence, and 5G technology.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include SAP SE, MIND C.T.I. LTD, CSG Systems International, Inc., Comarch SA, Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.), Nokia Corporation, Optiva, Inc., Amdocs Limited, Sterlite Technologies Limited and IDI Billing Solutions.
Strategies deployed in Convergent Billing Market
Sep-2022: Amdocs rolled out Amdocs Charging, a 5G-Native Charging Solution. With this launch, the company aimed to offer more flexibility to its customers throughout the network and IT through its leading industry capabilities within business support systems and charging.
Sep-2022: Optiva launched the Optiva Charging Engine, a 5G telecom charging solution. Through this launch, the companies aimed to offer reduced time to innovation, operational cost savings, and flexible 5G monetization in order to enhance customer experience.
Aug-2022: Optiva partnered with Jio, an Indian telecommunications company. Following this partnership, the companies aimed to deliver end-to-end 5G solutions to customers all over the world. Moreover, the companies would offer the integration of Jio's cloud-native 5G core and future-ready converged charging engine of Optiva in order to expedite the monetization of a broad set of 5G services and applications.
Feb-2022: CSG released CSG Encompass, an integrated and open modular architecture. Through this launch, the company aimed to address the challenges of multi-faceted digital ecosystems in order to offer advanced digital services along with superior customer experiences.
Nov-2021: CSG came into an agreement with Charter Communications, an American telecommunications and mass media company. Following this partnership, CSG would serve the demand for billing solutions of Charter's medium and small business video, internet, and landline voice customers.
Oct-2021: SAP collaborated with IBM, an American multinational technology company. Through this collaboration, the companies aimed to aid telecommunication businesses in modernizing their billing systems through a portfolio, which is developed to obtain significant cost savings. Furthermore, the companies would offer access to CSPs to the SAP Billing and Revenue Innovation Management as a service over IBM Cloud.
Oct-2021: Comarch expanded its geographical footprint with the opening of its Data Center in Mesa, United States. This geographical expansion aimed to allow Comarch in improving its infrastructure and applications, IT project delivery, consulting services, business development, support and maintenance, and mission-critical IT systems supply.
Sep-2021: Nokia introduced a charging configurator microservice to its Nokia Converged Charging monetization solution. With this product expansion, the company aimed to allow CSPs to offer new charging services and logic. In addition, this product would allow CSP to make new offers in real-time in a very convenient manner. Furthermore, this addition would also reduce the time-to-market of the product.
Mar-2021: Huawei launched CBS R21, a convergent billing solution with 5G monetization mode. This solution aimed to offer a solution to customers featuring a cloud-native architecture along with full-container distributed data and applications in order to reduce the use of hardware with improvement in system reliability.
Nov-2020: Amdocs came into an agreement with Sky UK, a broadcaster and telecommunications company. Under this agreement, the companies aimed to accelerate the expansion and modernization of their mobile network
May-2020: CSG entered into a partnership with Mobile Telecommunications, a leading mobile operator. Under this partnership, the companies aimed to expedite their business transformation efforts in order to help MTC in improving its customer management, product catalog, billing, order management, and inventory.
Feb-2020: Huawei unveiled CBS R20, a 5G SA network-based monetization solution. This unified billing system aimed to allow customers to gain monetization at all levels via its capabilities. In addition, this solution would be compatible with a broad variety of combinations.
Market Segments covered in the Report:
By Offering
By Deployment
By Geography
Companies Profiled
Unique Offerings from KBV Research
List of Figures