全球 IT 服務管理 (ITSM) 市場 2024-2028
市場調查報告書
商品編碼
1416069

全球 IT 服務管理 (ITSM) 市場 2024-2028

Global IT Service Management (ITSM) Market 2024-2028

出版日期: | 出版商: TechNavio | 英文 171 Pages | 訂單完成後即時交付

價格

概述

IT服務管理(ITSM)市場預計從2023年到2028年將成長114.2億美元,預測期內複合年成長率為14.34%。

該報告包括對 IT 服務管理 (ITSM) 市場的總體分析、市場規模和預測、趨勢、成長動力、挑戰以及涵蓋約 25 家供應商的供應商分析。

它提供了對當前市場狀況、最新趨勢和促進因素以及整體市場環境的最新分析。透過最大限度地減少服務中斷的影響、有效的組織變革管理以及關鍵流程的即時組織透明度,改善客戶和使用者體驗來推動市場發展。

市場範圍
基準年 2024年
結束年份 2028年
預測期 2024-2028
成長動力 加速度
2024年與前一年同期比較 10.86%
複合年成長率 14.34%
增量 114.2億美元

該研究指出,人工智慧和機器學習與 IT 服務管理的整合是未來幾年推動 IT 服務管理 (ITSM) 市場成長的關鍵原因之一。此外,對 ITIL 4 框架的日益關注和 DevOps 的日益採用也可能帶來巨大的市場需求。

目錄

第1章執行摘要

  • 市場概況

第2章 市場形勢

  • 市場生態系統

第3章 市場規模

  • 市場定義
  • 細分市場分析
  • 2023 年市場規模
  • 2023-2028年市場展望

第4章 市場規模表現

  • 2018-2022 年全球 IT 服務管理 (ITSM) 市場
  • 2018-2022 年按應用分類的細分市場分析
  • 2018-2022 年部署細分分析
  • 2018-2022 年區域細分分析
  • 2018-2022 年國家細分分析

第5章五力分析

  • 五力摘要
  • 買方議價能力
  • 供應商的議價能力
  • 新進入者的威脅
  • 替代品的威脅
  • 競爭威脅
  • 市場狀況

第6章市場區隔:按應用

  • 細分市場
  • 比較:按應用
  • CM:2023-2028 年市場規模及預測
  • ITAM 與 ITSD:2023-2028 年市場規模與預測
  • 上午/下午:2023-2028 年市場規模與預測
  • NM:2023-2028年市場規模與預測
  • 其他:2023-2028年市場規模與預測
  • 市場機會:依應用分類

第 7 章市場區隔:依部署

  • 細分市場
  • 比較:按部署
  • 雲端:2023-2028 年市場規模與預測
  • 本地:2023-2028 年市場規模與預測
  • 市場機會:按部署

第8章 客戶形勢

  • 客戶形勢概覽

第9章 地區形勢

  • 區域細分
  • 區域比較
  • 北美:2023-2028 年市場規模與預測
  • 歐洲:2023-2028 年市場規模與預測
  • 亞太地區:2023-2028 年市場規模與預測
  • 中東和非洲:2023-2028 年市場規模與預測
  • 南美洲:2023-2028年市場規模與預測
  • 美國:2023-2028 年市場規模與預測
  • 英國:2023-2028 年市場規模與預測
  • 中國:2023-2028年市場規模及預測
  • 德國:2023-2028 年市場規模與預測
  • 印度:2023-2028年市場規模與預測
  • 市場機會:依地區形勢

第 10 章 促進因素、挑戰與趨勢

  • 市場促進因素
  • 市場挑戰
  • 促進因素和挑戰的影響
  • 市場趨勢

第11章 供應商形勢

  • 概述
  • 供應商形勢
  • 混亂的情況
  • 產業風險

第12章供應商分析

  • 交易廠商
  • 供應商市場定位
  • Atlassian Corp. Plc
  • BMC Software Inc.
  • Broadcom Inc.
  • Constellation Software Inc.
  • EasyVista SA
  • Freshworks Inc.
  • IFS World Operations AB
  • International Business Machines Corp.
  • Ivanti Software Inc.
  • Open Text Corp.
  • ServiceNow Inc.
  • SolarWinds Corp.
  • SysAid Technologies Ltd
  • Wipro Ltd.
  • Zoho Corp. Pvt. Ltd.

第13章附錄

Product Code: IRTNTR40526

Abstract

The IT service management (ITSM) market is forecasted to grow by USD 11.42 bn during 2023-2028, accelerating at a CAGR of 14.34% during the forecast period. The report on the IT service management (ITSM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by enhanced customer and user experience by minimizing impact of service disruptions, effective organizational change management, and real-time organizational transparency into critical processes.

Market Scope
Base Year2024
End Year2028
Series Year2024-2028
Growth MomentumAccelerate
YOY 202410.86%
CAGR14.34%
Incremental Value$11.42bn

Technavio's IT service management (ITSM) market is segmented as below:

By Application

  • CM
  • ITAM and ITSD
  • A and PM
  • NM
  • Others

By Deployment

  • Cloud
  • On-premises

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • Middle East and Africa
  • South America

This study identifies the integration of AI and ML with IT service management as one of the prime reasons driving the IT service management (ITSM) market growth during the next few years. Also, growing focus on ITIL 4 framework and increasing adoption of DevOps will lead to sizable demand in the market.

The report on the IT service management (ITSM) market covers the following areas:

  • ITservice management (ITSM) market sizing
  • IT service management (ITSM) market forecast
  • IT service management (ITSM) market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading IT service management (ITSM) market vendors that include Atlassian Corp. Plc, BMC Software Inc., Broadcom Inc., Constellation Software Inc., EasyVista SA, Freshworks Inc., Hewlett Packard Enterprise Co., Hornbill Corporate Ltd., IFS World Operations AB, Infosys Ltd., International Business Machines Corp., Ivanti Software Inc., Open Text Corp., ServiceNow Inc., SolarWinds Corp., SysAid Technologies Ltd, TOPdesk, Vivantio Inc., Wipro Ltd., and Zoho Corp. Pvt. Ltd.. Also, the IT service management (ITSM) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

  • 1.1 Market overview
  • Exhibit 01: Executive Summary - Chart on Market Overview
  • Exhibit 02: Executive Summary - Data Table on Market Overview
  • Exhibit 03: Executive Summary - Chart on Global Market Characteristics
  • Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibit 05: Executive Summary - Chart on Market Segmentation by Application
  • Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
  • Exhibit 07: Executive Summary - Chart on Incremental Growth
  • Exhibit 08: Executive Summary - Data Table on Incremental Growth
  • Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
  • Exhibit 10: Parent market
  • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
  • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
  • Exhibit 13: Market segments
  • 3.3 Market size 2023
  • 3.4 Market outlook: Forecast for 2023-2028
  • Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

  • 4.1 Global IT service management (ITSM) market 2018 - 2022
  • Exhibit 18: Historic Market Size - Data Table on global it service management (itsm) market 2018 - 2022 ($ billion)
  • 4.2 Application Segment Analysis 2018 - 2022
  • Exhibit 19: Historic Market Size - Application Segment 2018 - 2022 ($ billion)
  • 4.3 Deployment Segment Analysis 2018 - 2022
  • Exhibit 20: Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
  • 4.4 Geography Segment Analysis 2018 - 2022
  • Exhibit 21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
  • 4.5 Country Segment Analysis 2018 - 2022
  • Exhibit 22: Historic Market Size - Country Segment 2018 - 2022 ($ billion)

5 Five Forces Analysis

  • 5.1 Five forces summary
  • Exhibit 23: Five forces analysis - Comparison between 2023 and 2028
  • 5.2 Bargaining power of buyers
  • Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
  • 5.3 Bargaining power of suppliers
  • Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
  • 5.4 Threat of new entrants
  • Exhibit 26: Threat of new entrants - Impact of key factors in 2023 and 2028
  • 5.5 Threat of substitutes
  • Exhibit 27: Threat of substitutes - Impact of key factors in 2023 and 2028
  • 5.6 Threat of rivalry
  • Exhibit 28: Threat of rivalry - Impact of key factors in 2023 and 2028
  • 5.7 Market condition
  • Exhibit 29: Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Application

  • 6.1 Market segments
  • Exhibit 30: Chart on Application - Market share 2023-2028 (%)
  • Exhibit 31: Data Table on Application - Market share 2023-2028 (%)
  • 6.2 Comparison by Application
  • Exhibit 32: Chart on Comparison by Application
  • Exhibit 33: Data Table on Comparison by Application
  • 6.3 CM - Market size and forecast 2023-2028
  • Exhibit 34: Chart on CM - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 35: Data Table on CM - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 36: Chart on CM - Year-over-year growth 2023-2028 (%)
  • Exhibit 37: Data Table on CM - Year-over-year growth 2023-2028 (%)
  • 6.4 ITAM and ITSD - Market size and forecast 2023-2028
  • Exhibit 38: Chart on ITAM and ITSD - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 39: Data Table on ITAM and ITSD - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 40: Chart on ITAM and ITSD - Year-over-year growth 2023-2028 (%)
  • Exhibit 41: Data Table on ITAM and ITSD - Year-over-year growth 2023-2028 (%)
  • 6.5 A and PM - Market size and forecast 2023-2028
  • Exhibit 42: Chart on A and PM - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 43: Data Table on A and PM - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 44: Chart on A and PM - Year-over-year growth 2023-2028 (%)
  • Exhibit 45: Data Table on A and PM - Year-over-year growth 2023-2028 (%)
  • 6.6 NM - Market size and forecast 2023-2028
  • Exhibit 46: Chart on NM - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 47: Data Table on NM - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 48: Chart on NM - Year-over-year growth 2023-2028 (%)
  • Exhibit 49: Data Table on NM - Year-over-year growth 2023-2028 (%)
  • 6.7 Others - Market size and forecast 2023-2028
  • Exhibit 50: Chart on Others - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 51: Data Table on Others - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 52: Chart on Others - Year-over-year growth 2023-2028 (%)
  • Exhibit 53: Data Table on Others - Year-over-year growth 2023-2028 (%)
  • 6.8 Market opportunity by Application
  • Exhibit 54: Market opportunity by Application ($ billion)
  • Exhibit 55: Data Table on Market opportunity by Application ($ billion)

7 Market Segmentation by Deployment

  • 7.1 Market segments
  • Exhibit 56: Chart on Deployment - Market share 2023-2028 (%)
  • Exhibit 57: Data Table on Deployment - Market share 2023-2028 (%)
  • 7.2 Comparison by Deployment
  • Exhibit 58: Chart on Comparison by Deployment
  • Exhibit 59: Data Table on Comparison by Deployment
  • 7.3 Cloud - Market size and forecast 2023-2028
  • Exhibit 60: Chart on Cloud - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 61: Data Table on Cloud - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 62: Chart on Cloud - Year-over-year growth 2023-2028 (%)
  • Exhibit 63: Data Table on Cloud - Year-over-year growth 2023-2028 (%)
  • 7.4 On-premises - Market size and forecast 2023-2028
  • Exhibit 64: Chart on On-premises - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 65: Data Table on On-premises - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 66: Chart on On-premises - Year-over-year growth 2023-2028 (%)
  • Exhibit 67: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
  • 7.5 Market opportunity by Deployment
  • Exhibit 68: Market opportunity by Deployment ($ billion)
  • Exhibit 69: Data Table on Market opportunity by Deployment ($ billion)

8 Customer Landscape

  • 8.1 Customer landscape overview
  • Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

  • 9.1 Geographic segmentation
  • Exhibit 71: Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Exhibit 72: Data Table on Market share By Geographical Landscape 2023-2028 (%)
  • 9.2 Geographic comparison
  • Exhibit 73: Chart on Geographic comparison
  • Exhibit 74: Data Table on Geographic comparison
  • 9.3 North America - Market size and forecast 2023-2028
  • Exhibit 75: Chart on North America - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 76: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 77: Chart on North America - Year-over-year growth 2023-2028 (%)
  • Exhibit 78: Data Table on North America - Year-over-year growth 2023-2028 (%)
  • 9.4 Europe - Market size and forecast 2023-2028
  • Exhibit 79: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 80: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 81: Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Exhibit 82: Data Table on Europe - Year-over-year growth 2023-2028 (%)
  • 9.5 APAC - Market size and forecast 2023-2028
  • Exhibit 83: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 84: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 85: Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Exhibit 86: Data Table on APAC - Year-over-year growth 2023-2028 (%)
  • 9.6 Middle East and Africa - Market size and forecast 2023-2028
  • Exhibit 87: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 88: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 89: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Exhibit 90: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • 9.7 South America - Market size and forecast 2023-2028
  • Exhibit 91: Chart on South America - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 92: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 93: Chart on South America - Year-over-year growth 2023-2028 (%)
  • Exhibit 94: Data Table on South America - Year-over-year growth 2023-2028 (%)
  • 9.8 US - Market size and forecast 2023-2028
  • Exhibit 95: Chart on US - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 96: Data Table on US - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 97: Chart on US - Year-over-year growth 2023-2028 (%)
  • Exhibit 98: Data Table on US - Year-over-year growth 2023-2028 (%)
  • 9.9 UK - Market size and forecast 2023-2028
  • Exhibit 99: Chart on UK - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 100: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 101: Chart on UK - Year-over-year growth 2023-2028 (%)
  • Exhibit 102: Data Table on UK - Year-over-year growth 2023-2028 (%)
  • 9.10 China - Market size and forecast 2023-2028
  • Exhibit 103: Chart on China - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 104: Data Table on China - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 105: Chart on China - Year-over-year growth 2023-2028 (%)
  • Exhibit 106: Data Table on China - Year-over-year growth 2023-2028 (%)
  • 9.11 Germany - Market size and forecast 2023-2028
  • Exhibit 107: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 108: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 109: Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Exhibit 110: Data Table on Germany - Year-over-year growth 2023-2028 (%)
  • 9.12 India - Market size and forecast 2023-2028
  • Exhibit 111: Chart on India - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 112: Data Table on India - Market size and forecast 2023-2028 ($ billion)
  • Exhibit 113: Chart on India - Year-over-year growth 2023-2028 (%)
  • Exhibit 114: Data Table on India - Year-over-year growth 2023-2028 (%)
  • 9.13 Market opportunity By Geographical Landscape
  • Exhibit 115: Market opportunity By Geographical Landscape ($ billion)
  • Exhibit 116: Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Trends

  • 10.1 Market drivers
  • 10.2 Market challenges
  • 10.3 Impact of drivers and challenges
  • Exhibit 117: Impact of drivers and challenges in 2023 and 2028
  • 10.4 Market trends

11 Vendor Landscape

  • 11.1 Overview
  • 11.2 Vendor landscape
  • Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
  • 11.3 Landscape disruption
  • Exhibit 119: Overview on factors of disruption
  • 11.4 Industry risks
  • Exhibit 120: Impact of key risks on business

12 Vendor Analysis

  • 12.1 Vendors covered
  • Exhibit 121: Vendors covered
  • 12.2 Market positioning of vendors
  • Exhibit 122: Matrix on vendor position and classification
  • 12.3 Atlassian Corp. Plc
  • Exhibit 123: Atlassian Corp. Plc - Overview
  • Exhibit 124: Atlassian Corp. Plc - Product / Service
  • Exhibit 125: Atlassian Corp. Plc - Key offerings
  • 12.4 BMC Software Inc.
  • Exhibit 126: BMC Software Inc. - Overview
  • Exhibit 127: BMC Software Inc. - Product / Service
  • Exhibit 128: BMC Software Inc. - Key offerings
  • 12.5 Broadcom Inc.
  • Exhibit 129: Broadcom Inc. - Overview
  • Exhibit 130: Broadcom Inc. - Business segments
  • Exhibit 131: Broadcom Inc. - Key news
  • Exhibit 132: Broadcom Inc. - Key offerings
  • Exhibit 133: Broadcom Inc. - Segment focus
  • 12.6 Constellation Software Inc.
  • Exhibit 134: Constellation Software Inc. - Overview
  • Exhibit 135: Constellation Software Inc. - Product / Service
  • Exhibit 136: Constellation Software Inc. - Key offerings
  • 12.7 EasyVista SA
  • Exhibit 137: EasyVista SA - Overview
  • Exhibit 138: EasyVista SA - Product / Service
  • Exhibit 139: EasyVista SA - Key offerings
  • 12.8 Freshworks Inc.
  • Exhibit 140: Freshworks Inc. - Overview
  • Exhibit 141: Freshworks Inc. - Product / Service
  • Exhibit 142: Freshworks Inc. - Key offerings
  • 12.9 IFS World Operations AB
  • Exhibit 143: IFS World Operations AB - Overview
  • Exhibit 144: IFS World Operations AB - Product / Service
  • Exhibit 145: IFS World Operations AB - Key offerings
  • 12.10 International Business Machines Corp.
  • Exhibit 146: International Business Machines Corp. - Overview
  • Exhibit 147: International Business Machines Corp. - Business segments
  • Exhibit 148: International Business Machines Corp. - Key news
  • Exhibit 149: International Business Machines Corp. - Key offerings
  • Exhibit 150: International Business Machines Corp. - Segment focus
  • 12.11 Ivanti Software Inc.
  • Exhibit 151: Ivanti Software Inc. - Overview
  • Exhibit 152: Ivanti Software Inc. - Product / Service
  • Exhibit 153: Ivanti Software Inc. - Key offerings
  • 12.12 Open Text Corp.
  • Exhibit 154: Open Text Corp. - Overview
  • Exhibit 155: Open Text Corp. - Product / Service
  • Exhibit 156: Open Text Corp. - Key news
  • Exhibit 157: Open Text Corp. - Key offerings
  • 12.13 ServiceNow Inc.
  • Exhibit 158: ServiceNow Inc. - Overview
  • Exhibit 159: ServiceNow Inc. - Product / Service
  • Exhibit 160: ServiceNow Inc. - Key news
  • Exhibit 161: ServiceNow Inc. - Key offerings
  • 12.14 SolarWinds Corp.
  • Exhibit 162: SolarWinds Corp. - Overview
  • Exhibit 163: SolarWinds Corp. - Product / Service
  • Exhibit 164: SolarWinds Corp. - Key offerings
  • 12.15 SysAid Technologies Ltd
  • Exhibit 165: SysAid Technologies Ltd - Overview
  • Exhibit 166: SysAid Technologies Ltd - Product / Service
  • Exhibit 167: SysAid Technologies Ltd - Key offerings
  • 12.16 Wipro Ltd.
  • Exhibit 168: Wipro Ltd. - Overview
  • Exhibit 169: Wipro Ltd. - Business segments
  • Exhibit 170: Wipro Ltd. - Key news
  • Exhibit 171: Wipro Ltd. - Key offerings
  • Exhibit 172: Wipro Ltd. - Segment focus
  • 12.17 Zoho Corp. Pvt. Ltd.
  • Exhibit 173: Zoho Corp. Pvt. Ltd. - Overview
  • Exhibit 174: Zoho Corp. Pvt. Ltd. - Product / Service
  • Exhibit 175: Zoho Corp. Pvt. Ltd. - Key offerings

13 Appendix

  • 13.1 Scope of the report
  • 13.2 Inclusions and exclusions checklist
  • Exhibit 176: Inclusions checklist
  • Exhibit 177: Exclusions checklist
  • 13.3 Currency conversion rates for US$
  • Exhibit 178: Currency conversion rates for US$
  • 13.4 Research methodology
  • Exhibit 179: Research methodology
  • Exhibit 180: Validation techniques employed for market sizing
  • Exhibit 181: Information sources
  • 13.5 List of abbreviations
  • Exhibit 182: List of abbreviations

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibits5: Executive Summary - Chart on Market Segmentation by Application
  • Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
  • Exhibits7: Executive Summary - Chart on Incremental Growth
  • Exhibits8: Executive Summary - Data Table on Incremental Growth
  • Exhibits9: Executive Summary - Chart on Vendor Market Positioning
  • Exhibits10: Parent market
  • Exhibits11: Market Characteristics
  • Exhibits12: Offerings of vendors included in the market definition
  • Exhibits13: Market segments
  • Exhibits14: Chart on Global - Market size and forecast 2023-2028 ($ billion)
  • Exhibits15: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
  • Exhibits16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Exhibits17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
  • Exhibits18: Historic Market Size - Data Table on global it service management (itsm) market 2018 - 2022 ($ billion)
  • Exhibits19: Historic Market Size - Application Segment 2018 - 2022 ($ billion)
  • Exhibits20: Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
  • Exhibits21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
  • Exhibits22: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
  • Exhibits23: Five forces analysis - Comparison between 2023 and 2028
  • Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
  • Exhibits25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
  • Exhibits26: Threat of new entrants - Impact of key factors in 2023 and 2028
  • Exhibits27: Threat of substitutes - Impact of key factors in 2023 and 2028
  • Exhibits28: Threat of rivalry - Impact of key factors in 2023 and 2028
  • Exhibits29: Chart on Market condition - Five forces 2023 and 2028
  • Exhibits30: Chart on Application - Market share 2023-2028 (%)
  • Exhibits31: Data Table on Application - Market share 2023-2028 (%)
  • Exhibits32: Chart on Comparison by Application
  • Exhibits33: Data Table on Comparison by Application
  • Exhibits34: Chart on CM - Market size and forecast 2023-2028 ($ billion)
  • Exhibits35: Data Table on CM - Market size and forecast 2023-2028 ($ billion)
  • Exhibits36: Chart on CM - Year-over-year growth 2023-2028 (%)
  • Exhibits37: Data Table on CM - Year-over-year growth 2023-2028 (%)
  • Exhibits38: Chart on ITAM and ITSD - Market size and forecast 2023-2028 ($ billion)
  • Exhibits39: Data Table on ITAM and ITSD - Market size and forecast 2023-2028 ($ billion)
  • Exhibits40: Chart on ITAM and ITSD - Year-over-year growth 2023-2028 (%)
  • Exhibits41: Data Table on ITAM and ITSD - Year-over-year growth 2023-2028 (%)
  • Exhibits42: Chart on A and PM - Market size and forecast 2023-2028 ($ billion)
  • Exhibits43: Data Table on A and PM - Market size and forecast 2023-2028 ($ billion)
  • Exhibits44: Chart on A and PM - Year-over-year growth 2023-2028 (%)
  • Exhibits45: Data Table on A and PM - Year-over-year growth 2023-2028 (%)
  • Exhibits46: Chart on NM - Market size and forecast 2023-2028 ($ billion)
  • Exhibits47: Data Table on NM - Market size and forecast 2023-2028 ($ billion)
  • Exhibits48: Chart on NM - Year-over-year growth 2023-2028 (%)
  • Exhibits49: Data Table on NM - Year-over-year growth 2023-2028 (%)
  • Exhibits50: Chart on Others - Market size and forecast 2023-2028 ($ billion)
  • Exhibits51: Data Table on Others - Market size and forecast 2023-2028 ($ billion)
  • Exhibits52: Chart on Others - Year-over-year growth 2023-2028 (%)
  • Exhibits53: Data Table on Others - Year-over-year growth 2023-2028 (%)
  • Exhibits54: Market opportunity by Application ($ billion)
  • Exhibits55: Data Table on Market opportunity by Application ($ billion)
  • Exhibits56: Chart on Deployment - Market share 2023-2028 (%)
  • Exhibits57: Data Table on Deployment - Market share 2023-2028 (%)
  • Exhibits58: Chart on Comparison by Deployment
  • Exhibits59: Data Table on Comparison by Deployment
  • Exhibits60: Chart on Cloud - Market size and forecast 2023-2028 ($ billion)
  • Exhibits61: Data Table on Cloud - Market size and forecast 2023-2028 ($ billion)
  • Exhibits62: Chart on Cloud - Year-over-year growth 2023-2028 (%)
  • Exhibits63: Data Table on Cloud - Year-over-year growth 2023-2028 (%)
  • Exhibits64: Chart on On-premises - Market size and forecast 2023-2028 ($ billion)
  • Exhibits65: Data Table on On-premises - Market size and forecast 2023-2028 ($ billion)
  • Exhibits66: Chart on On-premises - Year-over-year growth 2023-2028 (%)
  • Exhibits67: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
  • Exhibits68: Market opportunity by Deployment ($ billion)
  • Exhibits69: Data Table on Market opportunity by Deployment ($ billion)
  • Exhibits70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits71: Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Exhibits72: Data Table on Market share By Geographical Landscape 2023-2028 (%)
  • Exhibits73: Chart on Geographic comparison
  • Exhibits74: Data Table on Geographic comparison
  • Exhibits75: Chart on North America - Market size and forecast 2023-2028 ($ billion)
  • Exhibits76: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
  • Exhibits77: Chart on North America - Year-over-year growth 2023-2028 (%)
  • Exhibits78: Data Table on North America - Year-over-year growth 2023-2028 (%)
  • Exhibits79: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
  • Exhibits80: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
  • Exhibits81: Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Exhibits82: Data Table on Europe - Year-over-year growth 2023-2028 (%)
  • Exhibits83: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
  • Exhibits84: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
  • Exhibits85: Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Exhibits86: Data Table on APAC - Year-over-year growth 2023-2028 (%)
  • Exhibits87: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Exhibits88: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
  • Exhibits89: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Exhibits90: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Exhibits91: Chart on South America - Market size and forecast 2023-2028 ($ billion)
  • Exhibits92: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
  • Exhibits93: Chart on South America - Year-over-year growth 2023-2028 (%)
  • Exhibits94: Data Table on South America - Year-over-year growth 2023-2028 (%)
  • Exhibits95: Chart on US - Market size and forecast 2023-2028 ($ billion)
  • Exhibits96: Data Table on US - Market size and forecast 2023-2028 ($ billion)
  • Exhibits97: Chart on US - Year-over-year growth 2023-2028 (%)
  • Exhibits98: Data Table on US - Year-over-year growth 2023-2028 (%)
  • Exhibits99: Chart on UK - Market size and forecast 2023-2028 ($ billion)
  • Exhibits100: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
  • Exhibits101: Chart on UK - Year-over-year growth 2023-2028 (%)
  • Exhibits102: Data Table on UK - Year-over-year growth 2023-2028 (%)
  • Exhibits103: Chart on China - Market size and forecast 2023-2028 ($ billion)
  • Exhibits104: Data Table on China - Market size and forecast 2023-2028 ($ billion)
  • Exhibits105: Chart on China - Year-over-year growth 2023-2028 (%)
  • Exhibits106: Data Table on China - Year-over-year growth 2023-2028 (%)
  • Exhibits107: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
  • Exhibits108: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
  • Exhibits109: Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Exhibits110: Data Table on Germany - Year-over-year growth 2023-2028 (%)
  • Exhibits111: Chart on India - Market size and forecast 2023-2028 ($ billion)
  • Exhibits112: Data Table on India - Market size and forecast 2023-2028 ($ billion)
  • Exhibits113: Chart on India - Year-over-year growth 2023-2028 (%)
  • Exhibits114: Data Table on India - Year-over-year growth 2023-2028 (%)
  • Exhibits115: Market opportunity By Geographical Landscape ($ billion)
  • Exhibits116: Data Tables on Market opportunity By Geographical Landscape ($ billion)
  • Exhibits117: Impact of drivers and challenges in 2023 and 2028
  • Exhibits118: Overview on Criticality of inputs and Factors of differentiation
  • Exhibits119: Overview on factors of disruption
  • Exhibits120: Impact of key risks on business
  • Exhibits121: Vendors covered
  • Exhibits122: Matrix on vendor position and classification
  • Exhibits123: Atlassian Corp. Plc - Overview
  • Exhibits124: Atlassian Corp. Plc - Product / Service
  • Exhibits125: Atlassian Corp. Plc - Key offerings
  • Exhibits126: BMC Software Inc. - Overview
  • Exhibits127: BMC Software Inc. - Product / Service
  • Exhibits128: BMC Software Inc. - Key offerings
  • Exhibits129: Broadcom Inc. - Overview
  • Exhibits130: Broadcom Inc. - Business segments
  • Exhibits131: Broadcom Inc. - Key news
  • Exhibits132: Broadcom Inc. - Key offerings
  • Exhibits133: Broadcom Inc. - Segment focus
  • Exhibits134: Constellation Software Inc. - Overview
  • Exhibits135: Constellation Software Inc. - Product / Service
  • Exhibits136: Constellation Software Inc. - Key offerings
  • Exhibits137: EasyVista SA - Overview
  • Exhibits138: EasyVista SA - Product / Service
  • Exhibits139: EasyVista SA - Key offerings
  • Exhibits140: Freshworks Inc. - Overview
  • Exhibits141: Freshworks Inc. - Product / Service
  • Exhibits142: Freshworks Inc. - Key offerings
  • Exhibits143: IFS World Operations AB - Overview
  • Exhibits144: IFS World Operations AB - Product / Service
  • Exhibits145: IFS World Operations AB - Key offerings
  • Exhibits146: International Business Machines Corp. - Overview
  • Exhibits147: International Business Machines Corp. - Business segments
  • Exhibits148: International Business Machines Corp. - Key news
  • Exhibits149: International Business Machines Corp. - Key offerings
  • Exhibits150: International Business Machines Corp. - Segment focus
  • Exhibits151: Ivanti Software Inc. - Overview
  • Exhibits152: Ivanti Software Inc. - Product / Service
  • Exhibits153: Ivanti Software Inc. - Key offerings
  • Exhibits154: Open Text Corp. - Overview
  • Exhibits155: Open Text Corp. - Product / Service
  • Exhibits156: Open Text Corp. - Key news
  • Exhibits157: Open Text Corp. - Key offerings
  • Exhibits158: ServiceNow Inc. - Overview
  • Exhibits159: ServiceNow Inc. - Product / Service
  • Exhibits160: ServiceNow Inc. - Key news
  • Exhibits161: ServiceNow Inc. - Key offerings
  • Exhibits162: SolarWinds Corp. - Overview
  • Exhibits163: SolarWinds Corp. - Product / Service
  • Exhibits164: SolarWinds Corp. - Key offerings
  • Exhibits165: SysAid Technologies Ltd - Overview
  • Exhibits166: SysAid Technologies Ltd - Product / Service
  • Exhibits167: SysAid Technologies Ltd - Key offerings
  • Exhibits168: Wipro Ltd. - Overview
  • Exhibits169: Wipro Ltd. - Business segments
  • Exhibits170: Wipro Ltd. - Key news
  • Exhibits171: Wipro Ltd. - Key offerings
  • Exhibits172: Wipro Ltd. - Segment focus
  • Exhibits173: Zoho Corp. Pvt. Ltd. - Overview
  • Exhibits174: Zoho Corp. Pvt. Ltd. - Product / Service
  • Exhibits175: Zoho Corp. Pvt. Ltd. - Key offerings
  • Exhibits176: Inclusions checklist
  • Exhibits177: Exclusions checklist
  • Exhibits178: Currency conversion rates for US$
  • Exhibits179: Research methodology
  • Exhibits180: Validation techniques employed for market sizing
  • Exhibits181: Information sources
  • Exhibits182: List of abbreviations