表紙
市場調查報告書
商品編碼
1119277

客服中心外包的全球市場 2022-2026年

Global Call Center Outsourcing Market 2022-2026

出版日期: | 出版商: TechNavio (Infiniti Research Ltd.) | 英文 120 Pages | 訂單完成後即時交付

價格
  • 全貌
  • 簡介
  • 目錄
簡介

客服中心外包的市場規模在2022年~2026年間,預測將成長到217億2000萬美元,在預測期間內預計將以年複合成長率3.96%增長。

本報告提供客服中心外包市場整體分析,提供市場規模·預測,趨勢,成長促進因素·課題,網羅了約25家供應商的供應商分析等資訊。

供應商之間不斷增加的 m 和 a 以及戰略聯盟是未來幾年推動呼叫中心外包市場增長的關鍵因素之一。此外,呼叫中心擴大採用云通信以及呼叫中心擴大使用分析解決方案也將推動巨大的市場需求。

目錄

第1章 摘要整理

  • 市場概要

第2章 市場形勢

  • 市場生態系統

第3章 市場規模

  • 市場定義
  • 市場區隔分析
  • 市場規模 2021
  • 市場預測:2021-2026年的預測

第4章 波特的五力分析

  • 五力的摘要
  • 買方議價能力
  • 供給企業談判力
  • 新加入廠商業者的威脅
  • 替代品的威脅
  • 競爭的威脅
  • 市場情況

第5章 各終端用戶市場區隔

  • 市場明細
  • 各終端用戶比較
  • IT及電信 - 市場規模與預測 2021-2026
  • BFSI - 市場規模與預測 2021-2026
  • 醫療保健 - 市場規模與預測 2021-2026
  • 零售 - 市場規模與預測 2021-2026
  • 其他 - 市場規模與預測 2021-2026
  • 各終端用戶的市場機會

第6章 客戶形勢

  • 客戶形勢概要

第7章 各地區形勢

  • 各地區市場區隔
  • 各地區比較
  • 北美 - 市場規模與預測 2021-2026
  • 歐洲 - 市場規模與預測 2021-2026
  • APAC - 市場規模與預測 2021-2026
  • 南美 - 市場規模與預測 2021-2026
  • 中東及非洲 - 市場規模與預測 2021-2026
  • 美國 - 市場規模與預測 2021-2026
  • 英國 - 市場規模與預測 2021-2026
  • 澳洲 - 市場規模與預測 2021-2026
  • 印度 - 市場規模與預測 2021-2026
  • 德國 - 市場規模與預測 2021-2026
  • 各地區形勢的市場機會

第8章 原動力,課題,及趨勢

  • 推動市場要素
  • 市場課題
  • 推動要素與課題的影響
  • 市場趨勢

第9章 業者情勢

  • 概要
  • 業者情勢
  • 創造性破壞狀況
  • 產業的風險

第10章 供應商分析

  • 交易廠商
  • 供應商的市場定位
  • Atento SA
  • Bertelsmann SE and Co. KGaA
  • Hinduja Global Solutions Ltd.
  • Sitel Group
  • StarTek Inc.
  • Sykes Enterprises Inc.
  • Tata Consultancy Services Ltd.
  • TD SYNNEX Corp.
  • Teleperformance SE
  • Transcom Holding AB

第11章 附錄

目錄
Product Code: IRTNTR44456

Technavio has been monitoring the call center outsourcing market and it is poised to grow by $ 21.72 bn during 2022-2026, accelerating at a CAGR of 3.96% during the forecast period. Our report on the call center outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis of the current global market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the rise of emerging countries as call center destinations, increasing the use of RPA in call centers, and focusing on reducing operating costs.

The call center outsourcing market analysis includes the end-user segment and geographic landscape.

Technavio's call center outsourcing market is segmented as below:

By End-user

  • IT and telecom
  • BFSI
  • Healthcare
  • Retail
  • Others

By Geographical Landscape

  • North America
  • Europe
  • APAC
  • South America
  • Middle East and Africa

This study identifies the increase in m and a and strategic alliances among vendors as one of the prime reasons driving the call center outsourcing market growth during the next few years. Also, increasing adoption of cloud communication in call centers and increasing use of analytics solutions in call centers will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on the call center outsourcing market covers the following areas:

  • Call center outsourcing market sizing
  • Call center outsourcing market forecast
  • Call center outsourcing market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading call center outsourcing market vendors that include 247.ai Inc., Alorica Inc., Atento SA, Bertelsmann SE and Co. KGaA, Computer Generated Solutions Inc., Continuum Global Solutions LLC, Datacom Group Ltd., Epicenter, Five9 Inc., Hinduja Global Solutions Ltd., Infosys Ltd, Serco Group Plc, Sitel Group, StarTek Inc., Sutherland Global Services Inc., Sykes Enterprises Inc., Tata Consultancy Services Ltd., TD SYNNEX Corp., Teleperformance SE, and Transcom Holding AB. Also, the call center outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

  • 1.1 Market overview
  • Exhibit 01: Executive Summary - Chart on Market Overview
  • Exhibit 02: Executive Summary - Data Table on Market Overview
  • Exhibit 03: Executive Summary - Chart on Global Market Characteristics
  • Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibit 05: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibit 06: Executive Summary - Chart on Incremental Growth
  • Exhibit 07: Executive Summary - Data Table on Incremental Growth
  • Exhibit 08: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
  • Exhibit 09: Parent market
  • Exhibit 10: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
  • Exhibit 11: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
  • Exhibit 12: Market segments
  • 3.3 Market size 2021
  • 3.4 Market outlook: Forecast for 2021-2026
  • Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ million)
  • Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ million)
  • Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
  • Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

4 Five Forces Analysis

  • 4.1 Five forces summary
  • Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
  • 4.2 Bargaining power of buyers
  • Exhibit 18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026
  • 4.3 Bargaining power of suppliers
  • Exhibit 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
  • 4.4 Threat of new entrants
  • Exhibit 20: Threat of new entrants - Impact of key factors in 2021 and 2026
  • 4.5 Threat of substitutes
  • Exhibit 21: Threat of substitutes - Impact of key factors in 2021 and 2026
  • 4.6 Threat of rivalry
  • Exhibit 22: Threat of rivalry - Impact of key factors in 2021 and 2026
  • 4.7 Market condition
  • Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

5 Market Segmentation by End-user

  • 5.1 Market segments
  • Exhibit 24: Chart on End-user - Market share 2021-2026 (%)
  • Exhibit 25: Data Table on End-user - Market share 2021-2026 (%)
  • 5.2 Comparison by End-user
  • Exhibit 26: Chart on Comparison by End-user
  • Exhibit 27: Data Table on Comparison by End-user
  • 5.3 IT and telecom - Market size and forecast 2021-2026
  • Exhibit 28: Chart on IT and telecom - Market size and forecast 2021-2026 ($ million)
  • Exhibit 29: Data Table on IT and telecom - Market size and forecast 2021-2026 ($ million)
  • Exhibit 30: Chart on IT and telecom - Year-over-year growth 2021-2026 (%)
  • Exhibit 31: Data Table on IT and telecom - Year-over-year growth 2021-2026 (%)
  • 5.4 BFSI - Market size and forecast 2021-2026
  • Exhibit 32: Chart on BFSI - Market size and forecast 2021-2026 ($ million)
  • Exhibit 33: Data Table on BFSI - Market size and forecast 2021-2026 ($ million)
  • Exhibit 34: Chart on BFSI - Year-over-year growth 2021-2026 (%)
  • Exhibit 35: Data Table on BFSI - Year-over-year growth 2021-2026 (%)
  • 5.5 Healthcare - Market size and forecast 2021-2026
  • Exhibit 36: Chart on Healthcare - Market size and forecast 2021-2026 ($ million)
  • Exhibit 37: Data Table on Healthcare - Market size and forecast 2021-2026 ($ million)
  • Exhibit 38: Chart on Healthcare - Year-over-year growth 2021-2026 (%)
  • Exhibit 39: Data Table on Healthcare - Year-over-year growth 2021-2026 (%)
  • 5.6 Retail - Market size and forecast 2021-2026
  • Exhibit 40: Chart on Retail - Market size and forecast 2021-2026 ($ million)
  • Exhibit 41: Data Table on Retail - Market size and forecast 2021-2026 ($ million)
  • Exhibit 42: Chart on Retail - Year-over-year growth 2021-2026 (%)
  • Exhibit 43: Data Table on Retail - Year-over-year growth 2021-2026 (%)
  • 5.7 Others - Market size and forecast 2021-2026
  • Exhibit 44: Chart on Others - Market size and forecast 2021-2026 ($ million)
  • Exhibit 45: Data Table on Others - Market size and forecast 2021-2026 ($ million)
  • Exhibit 46: Chart on Others - Year-over-year growth 2021-2026 (%)
  • Exhibit 47: Data Table on Others - Year-over-year growth 2021-2026 (%)
  • 5.8 Market opportunity by End-user
  • Exhibit 48: Market opportunity by End-user ($ million)

6 Customer Landscape

  • 6.1 Customer landscape overview
  • Exhibit 49: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

7 Geographic Landscape

  • 7.1 Geographic segmentation
  • Exhibit 50: Chart on Market share By Geographical Landscape 2021-2026 (%)
  • Exhibit 51: Data Table on Market share By Geographical Landscape 2021-2026 (%)
  • 7.2 Geographic comparison
  • Exhibit 52: Chart on Geographic comparison
  • Exhibit 53: Data Table on Geographic comparison
  • 7.3 North America - Market size and forecast 2021-2026
  • Exhibit 54: Chart on North America - Market size and forecast 2021-2026 ($ million)
  • Exhibit 55: Data Table on North America - Market size and forecast 2021-2026 ($ million)
  • Exhibit 56: Chart on North America - Year-over-year growth 2021-2026 (%)
  • Exhibit 57: Data Table on North America - Year-over-year growth 2021-2026 (%)
  • 7.4 Europe - Market size and forecast 2021-2026
  • Exhibit 58: Chart on Europe - Market size and forecast 2021-2026 ($ million)
  • Exhibit 59: Data Table on Europe - Market size and forecast 2021-2026 ($ million)
  • Exhibit 60: Chart on Europe - Year-over-year growth 2021-2026 (%)
  • Exhibit 61: Data Table on Europe - Year-over-year growth 2021-2026 (%)
  • 7.5 APAC - Market size and forecast 2021-2026
  • Exhibit 62: Chart on APAC - Market size and forecast 2021-2026 ($ million)
  • Exhibit 63: Data Table on APAC - Market size and forecast 2021-2026 ($ million)
  • Exhibit 64: Chart on APAC - Year-over-year growth 2021-2026 (%)
  • Exhibit 65: Data Table on APAC - Year-over-year growth 2021-2026 (%)
  • 7.6 South America - Market size and forecast 2021-2026
  • Exhibit 66: Chart on South America - Market size and forecast 2021-2026 ($ million)
  • Exhibit 67: Data Table on South America - Market size and forecast 2021-2026 ($ million)
  • Exhibit 68: Chart on South America - Year-over-year growth 2021-2026 (%)
  • Exhibit 69: Data Table on South America - Year-over-year growth 2021-2026 (%)
  • 7.7 Middle East and Africa - Market size and forecast 2021-2026
  • Exhibit 70: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
  • Exhibit 71: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
  • Exhibit 72: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • Exhibit 73: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • 7.8 US - Market size and forecast 2021-2026
  • Exhibit 74: Chart on US - Market size and forecast 2021-2026 ($ million)
  • Exhibit 75: Data Table on US - Market size and forecast 2021-2026 ($ million)
  • Exhibit 76: Chart on US - Year-over-year growth 2021-2026 (%)
  • Exhibit 77: Data Table on US - Year-over-year growth 2021-2026 (%)
  • 7.9 UK - Market size and forecast 2021-2026
  • Exhibit 78: Chart on UK - Market size and forecast 2021-2026 ($ million)
  • Exhibit 79: Data Table on UK - Market size and forecast 2021-2026 ($ million)
  • Exhibit 80: Chart on UK - Year-over-year growth 2021-2026 (%)
  • Exhibit 81: Data Table on UK - Year-over-year growth 2021-2026 (%)
  • 7.10 Australia - Market size and forecast 2021-2026
  • Exhibit 82: Chart on Australia - Market size and forecast 2021-2026 ($ million)
  • Exhibit 83: Data Table on Australia - Market size and forecast 2021-2026 ($ million)
  • Exhibit 84: Chart on Australia - Year-over-year growth 2021-2026 (%)
  • Exhibit 85: Data Table on Australia - Year-over-year growth 2021-2026 (%)
  • 7.11 India - Market size and forecast 2021-2026
  • Exhibit 86: Chart on India - Market size and forecast 2021-2026 ($ million)
  • Exhibit 87: Data Table on India - Market size and forecast 2021-2026 ($ million)
  • Exhibit 88: Chart on India - Year-over-year growth 2021-2026 (%)
  • Exhibit 89: Data Table on India - Year-over-year growth 2021-2026 (%)
  • 7.12 Germany - Market size and forecast 2021-2026
  • Exhibit 90: Chart on Germany - Market size and forecast 2021-2026 ($ million)
  • Exhibit 91: Data Table on Germany - Market size and forecast 2021-2026 ($ million)
  • Exhibit 92: Chart on Germany - Year-over-year growth 2021-2026 (%)
  • Exhibit 93: Data Table on Germany - Year-over-year growth 2021-2026 (%)
  • 7.13 Market opportunity By Geographical Landscape
  • Exhibit 94: Market opportunity By Geographical Landscape ($ million)

8 Drivers, Challenges, and Trends

  • 8.1 Market drivers
  • 8.2 Market challenges
  • 8.3 Impact of drivers and challenges
  • Exhibit 95: Impact of drivers and challenges in 2021 and 2026
  • 8.4 Market trends

9 Vendor Landscape

  • 9.1 Overview
  • 9.2 Vendor landscape
  • Exhibit 96: Overview on Criticality of inputs and Factors of differentiation
  • 9.3 Landscape disruption
  • Exhibit 97: Overview on factors of disruption
  • 9.4 Industry risks
  • Exhibit 98: Impact of key risks on business

10 Vendor Analysis

  • 10.1 Vendors covered
  • Exhibit 99: Vendors covered
  • 10.2 Market positioning of vendors
  • Exhibit 100: Matrix on vendor position and classification
  • 10.3 Atento SA
  • Exhibit 101: Atento SA - Overview
  • Exhibit 102: Atento SA - Business segments
  • Exhibit 103: Atento SA - Key offerings
  • Exhibit 104: Atento SA - Segment focus
  • 10.4 Bertelsmann SE and Co. KGaA
  • Exhibit 105: Bertelsmann SE and Co. KGaA - Overview
  • Exhibit 106: Bertelsmann SE and Co. KGaA - Business segments
  • Exhibit 107: Bertelsmann SE and Co. KGaA - Key news
  • Exhibit 108: Bertelsmann SE and Co. KGaA - Key offerings
  • Exhibit 109: Bertelsmann SE and Co. KGaA - Segment focus
  • 10.5 Hinduja Global Solutions Ltd.
  • Exhibit 110: Hinduja Global Solutions Ltd. - Overview
  • Exhibit 111: Hinduja Global Solutions Ltd. - Product / Service
  • Exhibit 112: Hinduja Global Solutions Ltd. - Key offerings
  • 10.6 Sitel Group
  • Exhibit 113: Sitel Group - Overview
  • Exhibit 114: Sitel Group - Product / Service
  • Exhibit 115: Sitel Group - Key offerings
  • 10.7 StarTek Inc.
  • Exhibit 116: StarTek Inc. - Overview
  • Exhibit 117: StarTek Inc. - Business segments
  • Exhibit 118: StarTek Inc. - Key offerings
  • Exhibit 119: StarTek Inc. - Segment focus
  • 10.8 Sykes Enterprises Inc.
  • Exhibit 120: Sykes Enterprises Inc. - Overview
  • Exhibit 121: Sykes Enterprises Inc. - Business segments
  • Exhibit 122: Sykes Enterprises Inc. - Key offerings
  • Exhibit 123: Sykes Enterprises Inc. - Segment focus
  • 10.9 Tata Consultancy Services Ltd.
  • Exhibit 124: Tata Consultancy Services Ltd. - Overview
  • Exhibit 125: Tata Consultancy Services Ltd. - Business segments
  • Exhibit 126: Tata Consultancy Services Ltd. - Key news
  • Exhibit 127: Tata Consultancy Services Ltd. - Key offerings
  • Exhibit 128: Tata Consultancy Services Ltd. - Segment focus
  • 10.10 TD SYNNEX Corp.
  • Exhibit 129: TD SYNNEX Corp. - Overview
  • Exhibit 130: TD SYNNEX Corp. - Business segments
  • Exhibit 131: TD SYNNEX Corp. - Key offerings
  • Exhibit 132: TD SYNNEX Corp. - Segment focus
  • 10.11 Teleperformance SE
  • Exhibit 133: Teleperformance SE - Overview
  • Exhibit 134: Teleperformance SE - Product / Service
  • Exhibit 135: Teleperformance SE - Key offerings
  • 10.12 Transcom Holding AB
  • Exhibit 136: Transcom Holding AB - Overview
  • Exhibit 137: Transcom Holding AB - Business segments
  • Exhibit 138: Transcom Holding AB - Key offerings
  • Exhibit 139: Transcom Holding AB - Segment focus

11 Appendix

  • 11.1 Scope of the report
  • 11.2 Inclusions and exclusions checklist
  • Exhibit 140: Inclusions checklist
  • Exhibit 141: Exclusions checklist
  • 11.3 Currency conversion rates for US$
  • Exhibit 142: Currency conversion rates for US$
  • 11.4 Research methodology
  • Exhibit 143: Research methodology
  • Exhibit 144: Validation techniques employed for market sizing
  • Exhibit 145: Information sources
  • 11.5 List of abbreviations
  • Exhibit 146: List of abbreviations

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibits6: Executive Summary - Chart on Incremental Growth
  • Exhibits7: Executive Summary - Data Table on Incremental Growth
  • Exhibits8: Executive Summary - Chart on Vendor Market Positioning
  • Exhibits9: Parent market
  • Exhibits10: Market Characteristics
  • Exhibits11: Offerings of vendors included in the market definition
  • Exhibits12: Market segments
  • Exhibits13: Chart on Global - Market size and forecast 2021-2026 ($ million)
  • Exhibits14: Data Table on Global - Market size and forecast 2021-2026 ($ million)
  • Exhibits15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
  • Exhibits16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)
  • Exhibits17: Historic Market Size - Data Table on call center outsourcing market 2017 - 2020
  • Exhibits18: Historic Market Size - Data Table on call center outsourcing market by Country 2017 - 2020
  • Exhibits19: Five forces analysis - Comparison between2021 and 2026
  • Exhibits20: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026
  • Exhibits21: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
  • Exhibits22: Threat of new entrants - Impact of key factors in 2021 and 2026
  • Exhibits23: Threat of substitutes - Impact of key factors in 2021 and 2026
  • Exhibits24: Threat of rivalry - Impact of key factors in 2021 and 2026
  • Exhibits25: Chart on Market condition - Five forces 2021 and 2026
  • Exhibits26: Chart on End-user - Market share 2021-2026 (%)
  • Exhibits27: Data Table on End-user - Market share 2021-2026 (%)
  • Exhibits28: Chart on Comparison by End-user
  • Exhibits29: Data Table on Comparison by End-user
  • Exhibits30: Chart on IT and telecom - Market size and forecast 2021-2026 ($ million)
  • Exhibits31: Data Table on IT and telecom - Market size and forecast 2021-2026 ($ million)
  • Exhibits32: Chart on IT and telecom - Year-over-year growth 2021-2026 (%)
  • Exhibits33: Data Table on IT and telecom - Year-over-year growth 2021-2026 (%)
  • Exhibits34: Chart on BFSI - Market size and forecast 2021-2026 ($ million)
  • Exhibits35: Data Table on BFSI - Market size and forecast 2021-2026 ($ million)
  • Exhibits36: Chart on BFSI - Year-over-year growth 2021-2026 (%)
  • Exhibits37: Data Table on BFSI - Year-over-year growth 2021-2026 (%)
  • Exhibits38: Chart on Healthcare - Market size and forecast 2021-2026 ($ million)
  • Exhibits39: Data Table on Healthcare - Market size and forecast 2021-2026 ($ million)
  • Exhibits40: Chart on Healthcare - Year-over-year growth 2021-2026 (%)
  • Exhibits41: Data Table on Healthcare - Year-over-year growth 2021-2026 (%)
  • Exhibits42: Chart on Retail - Market size and forecast 2021-2026 ($ million)
  • Exhibits43: Data Table on Retail - Market size and forecast 2021-2026 ($ million)
  • Exhibits44: Chart on Retail - Year-over-year growth 2021-2026 (%)
  • Exhibits45: Data Table on Retail - Year-over-year growth 2021-2026 (%)
  • Exhibits46: Chart on Others - Market size and forecast 2021-2026 ($ million)
  • Exhibits47: Data Table on Others - Market size and forecast 2021-2026 ($ million)
  • Exhibits48: Chart on Others - Year-over-year growth 2021-2026 (%)
  • Exhibits49: Data Table on Others - Year-over-year growth 2021-2026 (%)
  • Exhibits50: Market opportunity by End-user ($ million)
  • Exhibits51: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits52: Chart on Market share By Geographical Landscape 2021-2026 (%)
  • Exhibits53: Data Table on Market share By Geographical Landscape 2021-2026 (%)
  • Exhibits54: Chart on Geographic comparison
  • Exhibits55: Data Table on Geographic comparison
  • Exhibits56: Chart on North America - Market size and forecast 2021-2026 ($ million)
  • Exhibits57: Data Table on North America - Market size and forecast 2021-2026 ($ million)
  • Exhibits58: Chart on North America - Year-over-year growth 2021-2026 (%)
  • Exhibits59: Data Table on North America - Year-over-year growth 2021-2026 (%)
  • Exhibits60: Chart on Europe - Market size and forecast 2021-2026 ($ million)
  • Exhibits61: Data Table on Europe - Market size and forecast 2021-2026 ($ million)
  • Exhibits62: Chart on Europe - Year-over-year growth 2021-2026 (%)
  • Exhibits63: Data Table on Europe - Year-over-year growth 2021-2026 (%)
  • Exhibits64: Chart on APAC - Market size and forecast 2021-2026 ($ million)
  • Exhibits65: Data Table on APAC - Market size and forecast 2021-2026 ($ million)
  • Exhibits66: Chart on APAC - Year-over-year growth 2021-2026 (%)
  • Exhibits67: Data Table on APAC - Year-over-year growth 2021-2026 (%)
  • Exhibits68: Chart on South America - Market size and forecast 2021-2026 ($ million)
  • Exhibits69: Data Table on South America - Market size and forecast 2021-2026 ($ million)
  • Exhibits70: Chart on South America - Year-over-year growth 2021-2026 (%)
  • Exhibits71: Data Table on South America - Year-over-year growth 2021-2026 (%)
  • Exhibits72: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
  • Exhibits73: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million)
  • Exhibits74: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • Exhibits75: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • Exhibits76: Chart on US - Market size and forecast 2021-2026 ($ million)
  • Exhibits77: Data Table on US - Market size and forecast 2021-2026 ($ million)
  • Exhibits78: Chart on US - Year-over-year growth 2021-2026 (%)
  • Exhibits79: Data Table on US - Year-over-year growth 2021-2026 (%)
  • Exhibits80: Chart on The Philippines - Market size and forecast 2021-2026 ($ million)
  • Exhibits81: Data Table on The Philippines - Market size and forecast 2021-2026 ($ million)
  • Exhibits82: Chart on The Philippines - Year-over-year growth 2021-2026 (%)
  • Exhibits83: Data Table on The Philippines - Year-over-year growth 2021-2026 (%)
  • Exhibits84: Chart on India - Market size and forecast 2021-2026 ($ million)
  • Exhibits85: Data Table on India - Market size and forecast 2021-2026 ($ million)
  • Exhibits86: Chart on India - Year-over-year growth 2021-2026 (%)
  • Exhibits87: Data Table on India - Year-over-year growth 2021-2026 (%)
  • Exhibits88: Chart on Canada - Market size and forecast 2021-2026 ($ million)
  • Exhibits89: Data Table on Canada - Market size and forecast 2021-2026 ($ million)
  • Exhibits90: Chart on Canada - Year-over-year growth 2021-2026 (%)
  • Exhibits91: Data Table on Canada - Year-over-year growth 2021-2026 (%)
  • Exhibits92: Chart on UK - Market size and forecast 2021-2026 ($ million)
  • Exhibits93: Data Table on UK - Market size and forecast 2021-2026 ($ million)
  • Exhibits94: Chart on UK - Year-over-year growth 2021-2026 (%)
  • Exhibits95: Data Table on UK - Year-over-year growth 2021-2026 (%)
  • Exhibits96: Market opportunity By Geographical Landscape ($ million)
  • Exhibits97: Impact of drivers and challenges in 2021 and 2026
  • Exhibits98: Overview on Criticality of inputs and Factors of differentiation
  • Exhibits99: Overview on factors of disruption
  • Exhibits100: Impact of key risks on business
  • Exhibits101: Vendors covered
  • Exhibits102: Matrix on vendor position and classification
  • Exhibits103: Atento SA - Overview
  • Exhibits104: Atento SA - Business segments
  • Exhibits105: Atento SA - Key offerings
  • Exhibits106: Atento SA - Segment focus
  • Exhibits107: Bertelsmann SE and Co. KGaA - Overview
  • Exhibits108: Bertelsmann SE and Co. KGaA - Business segments
  • Exhibits109: Bertelsmann SE and Co. KGaA - Key news
  • Exhibits110: Bertelsmann SE and Co. KGaA - Key offerings
  • Exhibits111: Bertelsmann SE and Co. KGaA - Segment focus
  • Exhibits112: Hinduja Global Solutions Ltd. - Overview
  • Exhibits113: Hinduja Global Solutions Ltd. - Product / Service
  • Exhibits114: Hinduja Global Solutions Ltd. - Key offerings
  • Exhibits115: Sitel Group - Overview
  • Exhibits116: Sitel Group - Product / Service
  • Exhibits117: Sitel Group - Key offerings
  • Exhibits118: StarTek Inc. - Overview
  • Exhibits119: StarTek Inc. - Business segments
  • Exhibits120: StarTek Inc. - Key offerings
  • Exhibits121: StarTek Inc. - Segment focus
  • Exhibits122: Sykes Enterprises Inc. - Overview
  • Exhibits123: Sykes Enterprises Inc. - Business segments
  • Exhibits124: Sykes Enterprises Inc. - Key offerings
  • Exhibits125: Sykes Enterprises Inc. - Segment focus
  • Exhibits126: Tata Consultancy Services Ltd. - Overview
  • Exhibits127: Tata Consultancy Services Ltd. - Business segments
  • Exhibits128: Tata Consultancy Services Ltd. - Key news
  • Exhibits129: Tata Consultancy Services Ltd. - Key offerings
  • Exhibits130: Tata Consultancy Services Ltd. - Segment focus
  • Exhibits131: TD SYNNEX Corp. - Overview
  • Exhibits132: TD SYNNEX Corp. - Business segments
  • Exhibits133: TD SYNNEX Corp. - Key offerings
  • Exhibits134: TD SYNNEX Corp. - Segment focus
  • Exhibits135: Teleperformance SE - Overview
  • Exhibits136: Teleperformance SE - Product / Service
  • Exhibits137: Teleperformance SE - Key offerings
  • Exhibits138: Transcom Holding AB - Overview
  • Exhibits139: Transcom Holding AB - Business segments
  • Exhibits140: Transcom Holding AB - Key offerings
  • Exhibits141: Transcom Holding AB - Segment focus
  • Exhibits142: Inclusions checklist
  • Exhibits143: Exclusions checklist
  • Exhibits144: Currency conversion rates for US$
  • Exhibits145: Research methodology
  • Exhibits146: Validation techniques employed for market sizing
  • Exhibits147: Information sources
  • Exhibits148: List of abbreviations