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1224517

客戶體驗管理市場規模、份額和趨勢分析報告：按分析工具、接觸點類型、部署、最終用途、地區、細分市場預測，2023-2030 年

Customer Experience Management Market Size, Share, & Trends Analysis Report By Analytical Tools, By Touch Point Type, By Deployment, By End-use, By Region, And Segment Forecasts, 2023 - 2030
出版日期: | 出版商: Grand View Research | 英文 150 Pages | 商品交期: 2-10個工作天內

價格

客戶體驗管理市場增長和趨勢

Grand View Research 的最新報告預測，到 2030 年，全球客戶體驗管理市場規模將達到 328.7 億美元，從 2023 年到 2030 年，複合年增長率將達到 15.4%。事實確實如此。 客戶體驗管理解決方案在不同行業中越來越受歡迎。 隨著企業變得更加以客戶為中心，客戶體驗管理 (CEM) 市場有望在預測期內實現快速增長。 客戶服務的高度個性化、人工智能和自動化的利用以及不同的客戶價值模型等持續趨勢是推動這一細分市場增長的關鍵因素。 此外，實施強大的社交媒體客戶服務將降低成本、增加響應時間、提高客戶滿意度，並推動跨行業採用客戶體驗管理平台。

隨著遠程辦公變得越來越普遍，視頻會議變得越來越普遍，員工體驗的數字化轉型對於增長至關重要。 遠程工作通常會帶來更高的員工滿意度 (E-SAT)，進而帶來更高的整體客戶滿意度 (C-SAT)。 遠程工作使組織能夠從世界各地招募頂尖人才，從而改善本地和全球客戶體驗。 希望將其客戶體驗範圍保持在岸上/近岸的組織可以從採用帶燈塔的在家工作模式而不是僅離岸模式中受益。 預計這些市場發展將在預測期內進一步推動客戶體驗管理市場的增長。

組織正在採用新的業務模式來吸引更多客戶並改善最終用戶體驗。 組織也在努力提高他們適應不斷變化的客戶期望和市場條件的能力。 一些行業和垂直行業正在利用各種電子商務模式，例如電子零售、直接面向客戶 (D2C)、市場和社交商務來吸引客戶。 例如，軟件公司 Oracle 提供 Oracle Commerce，一個集成的 B2C 和 B2B 電子商務平台。 該解決方案使用交互式儀表板和數據可視化來從每個客戶參與中獲得實時洞察。

客戶體驗管理市場報告亮點

在預測期內，語音分析領域的複合年增長率將達到 17.0%。 通過我們的電話，我們幫助企業確定趨勢、機會和關注領域。 聯絡中心語音分析工具有助於提高座席績效、監控合規性、簡化業務流程、提高首次呼叫解決率並改善客戶體驗。

在預測期內，移動接觸點細分市場預計將以 17.2% 的複合年增長率增長。 這一領域擴張的背後是智能手機的普及，這使得企業能夠制定移動營銷策略。 移動 CEM 解決方案還使移動運營商能夠通過客戶驅動的請求參與建立長期客戶關係。

在預測期內，雲業務預計將以 17.5% 的複合年增長率增長。 雲部署模型允許企業在即用即付訂閱模型下僅購買功能、附加應用程序或軟件更新。 由於這些好處，大型企業正在逐步投資 CEM 軟件，並與技術提供商合作以實現數字化轉型。

在預測期內，BFSI 部分預計將以 16.7% 的最高複合年增長率增長。 該細分市場的增長可能是由於越來越多地採用基於雲的部署模型以及對先進技術的投資以提供數字財務管理幫助。

亞太地區預計在預測期內以 17.1% 的最高複合年增長率增長。 由於呼叫中心的強大存在、社交媒體營銷趨勢的增長以及對跨行業和部門客戶滿意度的日益關注，該地區的市場預計將會增長。

內容

第1章調查方法及範圍

  • 調查方法
  • 調查範圍和假設
    • 購買的數據庫
    • GVR 內部數據庫
    • 二級信息列表
    • 初步調查
  • 數據源列表
  • 市場形成和發布
  • 驗證和發布數據
  • 縮寫列表

第 2 章執行摘要

  • 2018-2030 年全球客戶體驗管理市場（百萬美元）

第 3 章客戶體驗管理 (CEM) 行業展望

  • 市場細分和範圍
  • 市場規模和增長前景
  • 客戶體驗管理 (CEM) 市場 - 價值鏈分析
    • 供應商情況
  • 客戶體驗管理市場 - 市場動態
    • 市場驅動因素分析
    • 市場製約因素分析
  • 客戶體驗管理 (CEM) 市場 - 波特五力分析
  • 客戶體驗管理 (CEM) 市場 - PESTEL 分析
  • 客戶關係管理市場 - COVID-19 影響分析

第4章客戶體驗管理分析工具展望

  • 2022 年和 2030 年按分析工具劃分的客戶體驗管理市場份額
  • 企業反饋管理 (EFM) 軟件
  • 語音分析
  • 文本分析
  • 網絡分析和內容管理
  • 其他

第5章客戶體驗管理接觸點類型展望

  • 2022 年和 2030 年按接觸點類型劃分的客戶體驗管理市場份額
  • 商店/分店
  • 呼叫中心
  • 社交媒體平台
  • 電子郵件
  • 手機
  • 網絡服務
  • 其他

第 6 章客戶體驗管理部署前景

  • 2022 年和 2030 年按部署劃分的客戶體驗管理市場份額
  • 雲
  • 本地

第 7 章客戶體驗管理最終用途展望

  • 2022 年和 2030 年按最終用途劃分的客戶體驗管理市場份額
  • BFSI
  • 零售
  • 醫療保健
  • IT 與電信
  • 製造業
  • 政府、能源和公用事業
  • 建築、房地產、物業管理
  • 服務業務
  • 其他

第 8 章客戶體驗管理區域展望

  • 2022 年和 2030 年按地區劃分的客戶體驗管理市場份額
  • 北美
    • 美國
    • 加拿大
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 意大利
    • 丹麥
    • 芬蘭
    • 挪威
    • 瑞典
  • 亞太地區
    • 中國
    • 印度
    • 日本
    • 澳大利亞
    • 新西蘭
  • 拉丁美洲
    • 巴西
    • 墨西哥
  • 多邊環境協定
    • 阿拉伯聯合酋長國
    • 沙特阿拉伯

第9章競爭分析

  • 主要市場進入者的近期趨勢和影響分析
  • 公司/競爭對手分類
  • 供應商情況
    • 客戶體驗管理市場：主要公司的市場排名/份額分析，2022 年

第10章競爭格局

  • 土坯
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • 亞美亞公司
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • 克拉拉布裡奇
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • Freshworks 公司
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • 創世紀
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • IBM 公司
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • Medallia Inc.
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • 開放文本公司
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • 甲骨文公司
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • 質量
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • SAP SE
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • SAS Institute Inc.
    • 公司概況
    • 財務業績
    • 產品基準
      • 10. 12.4 戰略舉措
  • 服務管理組 (SMG)
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • Tech Mahindra Limited
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • 維林特
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • Zendesk
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
  • 米拉維
    • 公司概況
    • 財務業績
    • 產品基準
    • 戰略舉措
Product Code: GVR-2-68038-502-1

Customer Experience Management Market Growth & Trends:

The global customer experience management market size is expected to reach USD 32.87 billion by 2030 and expand at a significant CAGR of 15.4% from 2023 to 2030 according to the new report by Grand View Research. Customer experience management solutions are gaining widespread popularity in diverse industries. As businesses become more customer-centric, the customer experience management (CEM) market is expected to witness rapid growth in the forecast period. Ongoing trends such as hyper-personalization of customer service, the use of AI and automation, and various customer value models are the key attributes propelling the growth of the segment. Moreover, implementing robust social media customer service can help reduce costs, increase response times, improve customer satisfaction, and increase the adoption of customer experience management platforms across industries.

As working from home becomes more common and is facilitated by video conferencing, digital transformation of the employee experience will be critical for growth. Remote working frequently leads to higher Employee Satisfaction (E-SAT), which leads to higher overall Customer Satisfaction (C-SAT). A remote workforce allows an organization to hire the best talent from all over the world, which improves both the local and global customer experiences. Organizations that want to keep their customer experience scope onshore/nearshore could benefit from a right-shored work-at-home model rather than an offshore-only model. These developments would further drive the growth of the customer experience management market during the forecast period.

Organizations have implemented new business models in order to broaden their customer reach and improve the end-user experience. Organizations are also working to improve their ability to adapt to changing customer expectations as well as market conditions. Several industries and industry verticals are expanding their customer reach by utilizing various e-commerce models such as e-retail, direct-to-customer (D2C), marketplace, and social commerce. For instance, Oracle Corporation, a software company, provides Oracle Commerce, a unified B2C, and B2B e-commerce platform. The solution uses interactive dashboards and data visualizations and takes real-time insights from every customer engagement.

Customer Experience Management Market Report Highlights:

  • The speech analytics segment is about to witness a significant CAGR of 17.0% during the forecast period. Through the calls, they assist enterprises in identifying areas of trends, opportunities, and concerns. Speech analytics tools in contact centers help improve agent performance, monitor compliance, streamline business processes, improve first-call resolution, and improve customer experience.
  • The mobile touchpoint segment is anticipated to expand at a CAGR of 17.2% over the forecast period. The segment's expansion can be attributed to the increased use of smartphones, which enables businesses to develop mobile marketing strategies. Furthermore, mobile CEM solutions enable mobile carriers to participate in the development of long-term customer relationships through customer-initiated requests.
  • The cloud segment is anticipated to expand at a CAGR of 17.5% over the forecast period. The cloud deployment model enables enterprises to purchase only the features, added applications, or an updated version of the software based on the pay-as-you-go subscription model. Owing to these benefits, large enterprises are gradually investing in CEM software and collaborating with technology providers for digital transformation.
  • The BFSI segment is anticipated to register the highest CAGR of 16.7% over the forecast period. The segment growth can be attributed to the increasing adoption of cloud-based deployment models and investments in advanced technologies to offer digital finance management assistance.
  • Asia Pacific is expected to register the highest CAGR of 17.1% over the forecast period. With a significant presence of call centers, an increasing trend of social media marketing, and a growing emphasis on customer satisfaction across industries and sectors, the regional market is expected to grow.

Table of Contents

Chapter 1 Methodology and Scope

  • 1.1 Research Methodology
  • 1.2 Research Scope and Assumptions
    • 1.2.1 Purchased Database
    • 1.2.2 GVR's Internal Database
    • 1.2.3 List of secondary sources
    • 1.2.4 Primary Research
  • 1.3 List of Data Sources
  • 1.4 Market Formulation & Publishing
  • 1.5 Data Validation & Publishing
  • 1.6 List of Abbreviations

Chapter 2 Executive Summary

  • 2.1 Customer Experience Management Market - Industry Snapshot & Key Buying Criteria, 2018 - 2030
  • 2.2 Global Customer Experience Management Market, 2018 - 2030 (USD Million)
    • 2.2.1 Global customer experience management market, by region, 2018 - 2030
    • 2.2.2 Global customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
    • 2.2.3 Global customer experience management market, by touch point type, 2018 - 2030 (USD Million)
    • 2.2.4 Global customer experience management market, by deployment, 2018 - 2030 (USD Million)
    • 2.2.5 Global customer experience management market, by end-use, 2018 - 2030 (USD Million)

Chapter 3 Customer Experience Management (CEM) Industry Outlook

  • 3.1 Market Segmentation and Scope
  • 3.2 Market Size and Growth Prospects
  • 3.3 Customer Experience Management (CEM) Market - Value Chain Analysis
    • 3.3.1 Vendor landscape
  • 3.4 Customer Experience Management Market - Market Dynamics
    • 3.4.1 Market driver analysis
    • 3.4.2 Market restraint analysis
  • 3.5 Customer Experience Management (CEM) Market - Porter's Five Forces Analysis
  • 3.6 Customer Experience Management (CEM) Market - PESTEL Analysis
  • 3.7 Customer Relationship Management Market - COVID-19 Impact Analysis

Chapter 4 Customer Experience Management Analytical Tools Outlook

  • 4.1 Customer Experience Management Market Share By Analytical Tools, 2022 & 2030
  • 4.2 Enterprise Feedback Management (EFM) Software
    • 4.2.1 CEM market for EFM software, by region, 2018 - 2030 (USD Million)
  • 4.3 Speech Analytics
    • 4.3.1 CEM market for speech analytics, by region, 2018 - 2030 (USD Million)
  • 4.4 Text Analytics
    • 4.4.1 CEM market for text analytics, by region, 2018 - 2030 (USD Million)
  • 4.5 Web Analytics & Content Management
    • 4.5.1 CEM market for web analytics & content management, by region, 2018 - 2030 (USD Million)
  • 4.6 Others
    • 4.6.1 Other CEM analytical tools market, by region, 2018 - 2030 (USD Million)

Chapter 5 Customer Experience Management Touch Point Type Outlook

  • 5.1 Customer Experience Management Market Share By Touch Point Type, 2022 & 2030
  • 5.2 Stores/Branches
    • 5.2.1 Stores/branches CEM market, by region, 2018 - 2030 (USD Million)
  • 5.3 Call Centers
    • 5.3.1 Call Centers CEM market, by region, 2018 - 2030 (USD Million)
  • 5.4 Social Media Platform
    • 5.4.1 Social media platform CEM market, by region, 2018 - 2030 (USD Million)
  • 5.5 Email
    • 5.5.1 Email CEM market, by region, 2018 - 2030 (USD Million)
  • 5.6 Mobile
    • 5.6.1 Mobile CEM market, by region, 2018 - 2030 (USD Million)
  • 5.7 Web Services
    • 5.7.1 Web services CEM market, by region, 2018 - 2030 (USD Million)
  • 5.8 Others
    • 5.8.1 CEM market for other touchpoints, by region, 2018 - 2030 (USD Million)

Chapter 6 Customer Experience Management Deployment Outlook

  • 6.1 Customer Experience Management Market Share By Deployment, 2022 & 2030
  • 6.2 Cloud
    • 6.2.1 Cloud CEM market, by region, 2018 - 2030 (USD Million)
  • 6.3 On-premise
    • 6.3.1 On-premise CEM market, by region, 2018 - 2030 (USD Million)

Chapter 7 Customer Experience Management End-use Outlook

  • 7.1 Customer Experience Management Market Share By end-use, 2022 & 2030
  • 7.2 BFSI
    • 7.2.1 CEM market in BFSI, by region, 2018 - 2030 (USD Million)
  • 7.3 Retail
    • 7.3.1 CEM market in retail, by region, 2018 - 2030 (USD Million)
  • 7.4 Healthcare
    • 7.4.1 CEM market in healthcare, by region, 2018 - 2030 (USD Million)
  • 7.5 IT & Telecom
    • 7.5.1 CEM market in IT & telecom, by region, 2018 - 2030 (USD Million)
  • 7.6 Manufacturing
    • 7.6.1 CEM market in manufacturing, by region, 2018 - 2030 (USD Million)
  • 7.7 Government, Energy & Utilities
    • 7.7.1 CEM market in government, energy & utilities, by region, 2018 - 2030 (USD Million)
  • 7.8 Construction, Real Estate & Property Management
    • 7.8.1 CEM market in construction, real estate & property management, by region, 2018 - 2030 (USD Million)
  • 7.9 Service Business
    • 7.9.1 CEM market in service business, 2018 - 2030 (USD Million)
  • 7.10 Others
    • 7.10.1 CEM market in other end-use, 2018 - 2030 (USD Million)

Chapter 8 Customer Experience Management Regional Outlook

  • 8.1 Customer Experience Management Market Share by Region, 2022 & 2030
  • 8.2 North America
    • 8.2.1 North America customer experience management market, 2018 - 2030 (USD Million)
    • 8.2.2 North America customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
    • 8.2.3 North America customer experience management market, by touch point type, 2018 - 2030 (USD Million)
    • 8.2.4 North America customer experience management market, by deployment, 2018 - 2030 (USD Million)
    • 8.2.5 North America customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.2.6 U.S.
      • 8.2.6.1 U.S. customer experience management market, 2018 - 2030 (USD Million)
      • 8.2.6.2 U.S. customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.2.6.3 U.S. customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.2.6.4 U.S. customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.2.6.5 U.S. customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.2.7 Canada
      • 8.2.7.1 Canada customer experience management market, 2018 - 2030 (USD Million)
      • 8.2.7.2 Canada customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.2.7.3 Canada customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.2.7.4 Canada customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.2.7.5 Canada customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • 8.3 Europe
    • 8.3.1 Europe customer experience management market, 2018 - 2030 (USD Million)
    • 8.3.2 Europe customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
    • 8.3.3 Europe customer experience management market, by touch point type, 2018 - 2030 (USD Million)
    • 8.3.4 Europe customer experience management market, by deployment, 2018 - 2030 (USD Million)
    • 8.3.5 Europe customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.3.6 Germany
      • 8.3.6.1 Germany customer experience management market, 2018 - 2030 (USD Million)
      • 8.3.6.2 Germany customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.3.6.3 Germany customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.3.6.4 Germany customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.3.6.5 Germany customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.3.7 France
      • 8.3.7.1 France customer experience management market, 2018 - 2030 (USD Million)
      • 8.3.7.2 France customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.3.7.3 France customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.3.7.4 France customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.3.7.5 France customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.3.8 U.K.
      • 8.3.8.1 U.K. customer experience management market, 2018 - 2030 (USD Million)
      • 8.3.8.2 U.K. customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.3.8.3 U.K. customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.3.8.4 U.K. customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.3.8.5 U.K. customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.3.9 Italy
      • 8.3.9.1 Italy customer experience management market, 2018 - 2030 (USD Million)
      • 8.3.9.2 Italy customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.3.9.3 Italy customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.3.9.4 Italy customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.3.9.5 Italy customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.3.10 Denmark
      • 8.3.10.1 Denmark customer experience management market, 2018 - 2030 (USD Million)
      • 8.3.10.2 Denmark customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.3.10.3 Denmark customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.3.10.4 Denmark customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.3.10.5 Denmark customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.3.11 Finland
      • 8.3.11.1 Finland customer experience management market, 2018 - 2030 (USD Million)
      • 8.3.11.2 Finland customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.3.11.3 Finland customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.3.11.4 Finland customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.3.11.5 Finland customer experience management market, by end-use, 2018 - 2030 (USD Million) 
    • 8.3.12 Norway
      • 8.3.12.1 Norway customer experience management market, 2018 - 2030 (USD Million)
      • 8.3.12.2 Norway customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.3.12.3 Norway customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.3.12.4 Norway customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.3.12.5 Norway customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.3.13 Sweden
      • 8.3.13.1 Sweden customer experience management market, 2018 - 2030 (USD Million)
      • 8.3.13.2 Sweden customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.3.13.3 Sweden customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.3.13.4 Sweden customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.3.13.5 Sweden customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • 8.4 Asia Pacific
    • 8.4.1 Asia Pacific customer experience management market, 2018 - 2030 (USD Million)
    • 8.4.2 Asia Pacific customer experience management market, by analytical tools, (USD Million)
    • 8.4.3 Asia Pacific customer experience management market, by touch point type, 2018 - 2030 (USD Million)
    • 8.4.4 Asia Pacific customer experience management market, by deployment, 2018 - 2030 (USD Million)
    • 8.4.5 Asia Pacific customer experience management market, by end-use, (USD Million)
    • 8.4.6 China
      • 8.4.6.1 China customer experience management market, 2018 - 2030 (USD Million)
      • 8.4.6.2 China customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.4.6.3 China customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.4.6.4 China customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.4.6.5 China customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.4.7 India
      • 8.4.7.1 India customer experience management market, 2018 - 2030 (USD Million)
      • 8.4.7.2 India customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.4.7.3 India customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.4.7.4 India customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.4.7.5 India customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.4.8 Japan
      • 8.4.8.1 Japan customer experience management market, 2018 - 2030 (USD Million)
      • 8.4.8.2 Japan customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.4.8.3 Japan customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.4.8.4 Japan customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.4.8.5 Japan customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.4.9 Australia
      • 8.4.9.1 Australia customer experience management market, 2018 - 2030 (USD Million)
      • 8.4.9.2 Australia customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.4.9.3 Australia customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.4.9.4 Australia customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.4.9.5 Australia customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.4.10 New Zealand
      • 8.4.10.1 New Zealand customer experience management market, 2018 - 2030 (USD Million)
      • 8.4.10.2 New Zealand customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.4.10.3 New Zealand customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.4.10.4 New Zealand customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.4.10.5 New Zealand customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • 8.5 Latin America
    • 8.5.1 Latin America customer experience management market, 2018 - 2030 (USD Million)
    • 8.5.2 Latin America customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
    • 8.5.3 Latin America customer experience management market, by touch point type, 2018 - 2030 (USD Million)
    • 8.5.4 Latin America customer experience management market, by deployment, 2018 - 2030 (USD Million)
    • 8.5.5 Latin America customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.5.6 Brazil
      • 8.5.6.1 Brazil customer experience management market, 2018 - 2030 (USD Million)
      • 8.5.6.2 Brazil customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.5.6.3 Brazil customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.5.6.4 Brazil customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.5.6.5 Brazil customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.5.7 Mexico
      • 8.5.7.1 Mexico customer experience management market, 2018 - 2030 (USD Million)
      • 8.5.7.2 Mexico customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.5.7.3 Mexico customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.5.7.4 Mexico customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.5.7.5 Mexico customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • 8.6 MEA
    • 8.6.1 MEA customer experience management market, 2018 - 2030 (USD Million)
    • 8.6.2 MEA customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
    • 8.6.3 MEA customer experience management market, by touch point type, 2018 - 2030 (USD Million)
    • 8.6.4 MEA customer experience management market, by deployment, 2018 - 2030 (USD Million)
    • 8.6.5 MEA customer experience management market, by end-use, 2018 - 2030
    • 8.6.6 UAE
      • 8.6.6.1 UAE customer experience management market, 2018 - 2030 (USD Million)
      • 8.6.6.2 UAE customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.6.6.3 UAE customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.6.6.4 UAE customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.6.6.5 UAE customer experience management market, by end-use, 2018 - 2030 (USD Million)
    • 8.6.7 Saudi Arabia
      • 8.6.7.1 Saudi Arabia customer experience management market, 2018 - 2030 (USD Million)
      • 8.6.7.2 Saudi Arabia customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
      • 8.6.7.3 Saudi Arabia customer experience management market, by touch point type, 2018 - 2030 (USD Million)
      • 8.6.7.4 Saudi Arabia customer experience management market, by deployment, 2018 - 2030 (USD Million)
      • 8.6.7.5 Saudi Arabia customer experience management market, by end-use, 2018 - 2030 (USD Million)

Chapter 9 Competitive Analysis

  • 9.1 Recent Developments and Impact Analysis, by Key Market Participants
  • 9.2 Company/Competition Categorization
  • 9.3 Vendor Landscape
    • 9.3.1 Customer Experience Management Market: Key Company Market Ranking/Share Analysis, 2022

Chapter 10 Competitive Landscape

  • 10.1 Adobe
    • 10.1.1 Company overview
    • 10.1.2 Financial performance
    • 10.1.3 Product benchmarking
    • 10.1.4 Strategic initiatives
  • 10.2 Avaya Inc.
    • 10.2.1 Company overview
    • 10.2.2 Financial performance
    • 10.2.3 Product benchmarking
    • 10.2.4 Strategic initiatives
  • 10.3 Clarabridge
    • 10.3.1 Company overview
    • 10.3.2 Financial performance
    • 10.3.3 Product benchmarking
    • 10.3.4 Strategic initiatives
  • 10.4 Freshworks Inc.
    • 10.4.1 Company overview
    • 10.4.2 Financial performance
    • 10.4.3 Product benchmarking
    • 10.4.4 Strategic initiatives
  • 10.5 Genesys
    • 10.5.1 Company overview
    • 10.5.2 Financial performance
    • 10.5.3 Product benchmarking
    • 10.5.4 Strategic initiatives
  • 10.6 IBM Corporation
    • 10.6.1 Company overview
    • 10.6.2 Financial performance
    • 10.6.3 Product benchmarking
    • 10.6.4 Strategic initiatives
  • 10.7 Medallia Inc.
    • 10.7.1 Company overview
    • 10.7.2 Financial performance
    • 10.7.3 Product benchmarking
    • 10.7.4 Strategic initiatives
  • 10.8 Open Text Corporation
    • 10.8.1 Company overview
    • 10.8.2 Financial performance
    • 10.8.3 Product benchmarking
    • 10.8.4 Strategic initiatives
  • 10.9 Oracle Corporation
    • 10.9.1 Company overview
    • 10.9.2 Financial performance
    • 10.9.3 Product benchmarking
    • 10.9.4 Strategic initiatives
  • 10.10 Qualtrics
    • 10.10.1 Company overview
    • 10.10.2 Financial performance
    • 10.10.3 Product benchmarking
    • 10.10.4 Strategic initiatives
  • 10.11 SAP SE
    • 10.11.1 Company overview
    • 10.11.2 Financial performance
    • 10.11.3 Product benchmarking
    • 10.11.4 Strategic initiatives
  • 10.12 SAS Institute Inc.
    • 10.12.1 Company overview
    • 10.12.2 Financial performance
    • 10.12.3 Product benchmarking
      • 10. 12.4 Strategic initiatives
  • 10.13 Service Management Group (SMG)
    • 10.13.1 Company overview
    • 10.13.2 Financial performance
    • 10.13.3 Product benchmarking
    • 10.13.4 Strategic initiatives
  • 10.14 Tech Mahindra Limited
    • 10.14.1 Company overview
    • 10.14.2 Financial performance
    • 10.14.3 Product benchmarking
    • 10.14.4 Strategic initiatives
  • 10.15 Verint
    • 10.15.1 Company overview
    • 10.15.2 Financial performance
    • 10.15.3 Product benchmarking
    • 10.15.4 Strategic initiatives
  • 10.16 Zendesk
    • 10.16.1 Company overview
    • 10.16.2 Financial performance
    • 10.16.3 Product benchmarking
    • 10.16.4 Strategic initiatives
  • 10.17 Miraway
    • 10.17.1 Company overview
    • 10.17.2 Financial performance
    • 10.17.3 Product benchmarking
    • 10.17.4 Strategic initiatives

List of Tables

  • TABLE 1 Customer experience management market - Industry snapshot & key buying criteria, 2018 - 2030
  • TABLE 2 Global customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 3 Global customer experience management market, by region, 2018 - 2030 (USD Million)
  • TABLE 4 Global customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 5 Global customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 6 Global customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 7 Global customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 8 Vendor landscape
  • TABLE 9 CEM market for EFM software, 2018 - 2030 (USD Million)
  • TABLE 10 CEM market for EFM software, by region, 2018 - 2030 (USD Million)
  • TABLE 11 CEM market for speech analytics, 2018 - 2030 (USD Million)
  • TABLE 12 CEM market for speech analytics, by region, 2018 - 2030 (USD Million)
  • TABLE 13 CEM market for text analytics, 2018 - 2030 (USD Million)
  • TABLE 14 CEM market for text analytics, by region, 2018 - 2030 (USD Million)
  • TABLE 15 CEM market for web analytics & content management, 2018 - 2030 (USD Million)
  • TABLE 16 CEM market for web analytics & content management, by region, 2018 - 2030 (USD Million)
  • TABLE 17 Other CEM analytical tools market, 2018 - 2030 (USD Million)
  • TABLE 18 Other CEM analytical tools market, by region, 2018 - 2030 (USD Million)
  • TABLE 19 Stores/branches CEM market, 2018 - 2030 (USD Million)
  • TABLE 20 Stores/branches CEM market, by region, 2018 - 2030 (USD Million)
  • TABLE 21 Call Centers CEM market, 2018 - 2030 (USD Million)
  • TABLE 22 Call Centers CEM market, by region, 2018 - 2030 (USD Million)
  • TABLE 23 Social media platform CEM market, 2018 - 2030 (USD Million)
  • TABLE 24 Social media platform CEM market, by region, 2018 - 2030 (USD Million)
  • TABLE 25 Email CEM market, 2018 - 2030 (USD Million)
  • TABLE 26 Email CEM market, by region, 2018 - 2030 (USD Million)
  • TABLE 27 Mobile CEM market, 2018 - 2030 (USD Million)
  • TABLE 28 Mobile CEM market, by region, 2018 - 2030 (USD Million)
  • TABLE 29 Web services CEM market, 2018 - 2030 (USD Million)
  • TABLE 30 Web services CEM market, by region, 2018 - 2030 (USD Million)
  • TABLE 31 CEM market for other touchpoints, 2018 - 2030 (USD Million)
  • TABLE 32 CEM market for other touchpoints, by region, 2018 - 2030 (USD Million)
  • TABLE 33 Cloud CEM market, 2018 - 2030 (USD Million)
  • TABLE 34 Cloud CEM market, by region, 2018 - 2030 (USD Million)
  • TABLE 35 On-premise CEM market, 2018 - 2030 (USD Million)
  • TABLE 36 On-premise CEM market, by region, 2018 - 2030 (USD Million)
  • TABLE 37 CEM market in BFSI, 2018 - 2030 (USD Million)
  • TABLE 38 CEM market in BFSI, by region, 2018 - 2030 (USD Million)
  • TABLE 39 CEM market in retail, 2018 - 2030 (USD Million)
  • TABLE 40 CEM market in retail, by region, 2018 - 2030 (USD Million)
  • TABLE 41 CEM market in healthcare, 2018 - 2030 (USD Million)
  • TABLE 42 CEM market in healthcare, by region, 2018 - 2030 (USD Million)
  • TABLE 43 CEM market in IT & telecom, 2018 - 2030 (USD Million)
  • TABLE 44 CEM market in IT & telecom, by region, 2018 - 2030 (USD Million)
  • TABLE 45 CEM market in manufacturing, 2018 - 2030 (USD Million)
  • TABLE 46 CEM market in manufacturing, by region, 2018 - 2030 (USD Million)
  • TABLE 47 CEM market in government, energy & utilities, 2018 - 2030 (USD Million)
  • TABLE 48 CEM market in government, energy & utilities, by region, 2018 - 2030 (USD Million)
  • TABLE 49 CEM market in construction, real estate & property management, 2018 - 2030 (USD Million)
  • TABLE 50 CEM market in construction, real estate & property management, by region, 2018 - 2030 (USD Million)
  • TABLE 51 CEM market in service business, 2018 - 2030 (USD Million)
  • TABLE 52 CEM market in service business, by region, 2018 - 2030 (USD Million)
  • TABLE 53 CEM market in other end-use, 2018 - 2030 (USD Million)
  • TABLE 54 CEM market in other end-use, by region, 2018 - 2030 (USD Million)
  • TABLE 55 North America customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 56 North America customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 57 North America customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 58 North America customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 59 North America customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 60 U.S. customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 61 U.S. customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 62 U.S. customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 63 U.S. customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 64 U.S. customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 65 Canada customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 66 Canada customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 67 Canada customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 68 Canada customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 69 Canada customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 70 Europe customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 71 Europe customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 72 Europe customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 73 Europe customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 74 Europe customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 75 Germany customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 76 Germany customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 77 Germany customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 78 Germany customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 79 Germany customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 80 France customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 81 France customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 82 France customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 83 France customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 84 France customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 85 U.K. customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 86 U.K. customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 87 U.K. customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 88 U.K. customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 89 U.K. customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 90 Italy customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 91 Italy customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 92 Italy customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 93 Italy customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 94 Italy customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 95 Denmark customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 96 Denmark customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 97 Denmark customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 98 Denmark customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 99 Denmark customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 100 Finland customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 101 Finland customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 102 Finland customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 103 Finland customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 104 Finland customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 105 Norway customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 106 Norway customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 107 Norway customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 108 Norway customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 109 Norway customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 110 Sweden customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 111 Sweden customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 112 Sweden customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 113 Sweden customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 114 Sweden customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 115 Asia Pacific customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 116 Asia Pacific customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 117 Asia Pacific customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 118 Asia Pacific customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 119 Asia Pacific customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 120 China customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 121 China customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 122 China customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 123 China customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 124 China customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 125 India customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 126 India customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 127 India customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 128 India customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 129 India customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 130 Japan customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 131 Japan customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 132 Japan customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 133 Japan customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 134 Japan customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 135 Australia customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 136 Australia customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 137 Australia customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 138 Australia customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 139 Australia customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 140 New Zeland customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 141 New Zeland customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 142 New Zeland customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 143 New Zeland customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 144 New Zeland customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 145 Latin America customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 146 Latin America customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 147 Latin America customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 148 Latin America customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 149 Latin America customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 150 Brazil customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 151 Brazil customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 152 Brazil customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 153 Brazil customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 154 Brazil customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 155 Mexico customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 156 Mexico customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 157 Mexico customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 158 Mexico customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 159 Mexico customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 160 MEA customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 161 MEA customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 162 MEA customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 163 MEA customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 164 MEA customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 160 UAE customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 161 UAE customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 162 MEA customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 163 UAE customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 164 UAE customer experience management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 165 Saudi Arabia customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 166 Saudi Arabia customer experience management market, by analytical tools, 2018 - 2030 (USD Million)
  • TABLE 167 Saudi Arabia customer experience management market, by touch point type, 2018 - 2030 (USD Million)
  • TABLE 168 Saudi Arabia customer experience management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 169 Saudi Arabia customer experience management market, by end-use, 2018 - 2030 (USD Million)

List of Figures

  • FIG. 1 Market segmentation and scope
  • FIG. 2 Global Customer Experience Management (CEM) market, 2018 - 2030 (USD Million)
  • FIG. 3 Customer Experience Management (CEM) market - Value chain analysis
  • FIG. 4 Customer experience management market - Market dynamics
  • FIG. 5 Customer Experience Management (CEM) market - Key market driver impact
  • FIG. 6 Customer Experience Management (CEM) market - Key market restraint impact
  • FIG. 7 Key opportunities prioritized
  • FIG. 8 Customer Experience Management (CEM) market - Porter's five forces analysis
  • FIG. 9 Customer Experience Management (CEM) market - Company market share analysis, 2022
  • FIG. 10 Customer Experience Management (CEM) market - PESTEL analysis
  • FIG. 11 Customer experience management market share, by analytical tools, 2022
  • FIG. 12 Customer experience management market share, by touch point type, 2022
  • FIG. 13 Customer experience management market share, by deployment, 2022
  • FIG. 14 Customer experience management market share, by end-use, 2022
  • FIG. 15 Customer experience management market share, by region, 2022
  • FIG. 16 Customer experience management market - Regional takeaways, 2022
  • FIG. 17 North America customer experience management market - Key takeaways
  • FIG. 18 Europe customer experience management market - Key takeaways
  • FIG. 19 Europe customer experience management market - Key takeaways
  • FIG. 20 Asia Pacific customer experience management market - Key takeaways
  • FIG. 21 Latin America customer experience management market - Key takeaways
  • FIG. 22 MEA customer experience management market - Key takeaways