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CRM（客戶關係管理）市場規模、份額和趨勢分析報告：按解決方案、部署（本地、雲）、公司規模、最終用途、地區、細分市場預測，2023-2030 年
市場調查報告書
商品編碼
1178640

CRM（客戶關係管理）市場規模、份額和趨勢分析報告：按解決方案、部署（本地、雲）、公司規模、最終用途、地區、細分市場預測，2023-2030 年

Customer Relationship Management Market Size, Share, & Trends Analysis Report By Solution, By Deployment (On-premise, Cloud), By Enterprise Size, By End-use, By Region And Segment Forecasts, 2023 - 2030
出版日期: | 出版商: Grand View Research | 英文 150 Pages | 商品交期: 2-10個工作天內

價格

CRM（客戶關係管理）市場增長和趨勢

根據 Grand View Research, Inc. 的最新報告，到 2030 年，全球 CRM（客戶關係管理）市場規模將達到 1631.6 億美元，2023 年至 2030 年的複合年增長率將達到 13.9%。預計抵達 對整理關鍵客戶數據、分析客戶信息並將其轉化為更好的客戶體驗策略的創新解決方案的持續需求正在推動各種規模企業的客戶關係管理解決方案不斷增加。

這些解決方案可幫助組織通過集中式平台捕獲和管理客戶反饋和數據。 這些見解可幫助公司確定需要改進的領域，將挑戰轉化為機遇，產生更好的響應，並進一步改善整體客戶體驗。 了解客戶行為對於各種規模的企業都至關重要。

隨著公眾經常在 Twitter、Facebook、Pinterest、LinkedIn 和 Snapchat 等各種社交網絡平台上度過美好時光，企業應該期望社交網絡平台能夠幫助他們駕馭不斷變化的客戶行為，我們認識到它提供了一個極好的衡量人們如何解讀有關產品和服務的信息的機會。

社交客戶關係管理 (CRM) 可以幫助公司積極吸引客戶並提高品牌知名度，尤其是在現階段。 客戶參與對企業來說變得越來越重要。 因此，客戶參與正在成為 CRM 活動的關鍵組成部分。 預計這將補充預測期內客戶關係管理市場的增長。

持續需要部署預測性和規範性分析等先進技術來優化當前的業務流程，這是 CRM 解決方案投資和創新的關鍵驅動因素。這是一個因素。 例如，2021 年 9 月，salesforce.com, Inc. 宣布與商務溝通平台 Slack 建立合作夥伴關係，使銷售團隊能夠隨時隨地進行實時協作並達成更多交易。我是。 此外，整合將使營銷團隊和代理合作夥伴能夠在共享的數字工作空間中進行協作。

客戶關係管理市場報告亮點

在預測期內，CRM 分析領域預計將以 13.7% 的複合年增長率顯著增長。 人工智能 (AI) 及其應用程序、機器學習、商業智能和分析集成在 CRM 軟件中的使用率不斷提高，預計將在預測期內推動細分市場增長

在預測期內，雲業務預計將以 16.1% 的複合年增長率顯著增長。 預計該行業將在整個預測期內保持其主導地位，因為它提供了許多好處，例如成本效率、可及性和可忽略不計的資本成本。 此外，移動應用程序的使用增加也有望推動該行業的增長。

預計中小企業在預測期內的複合年增長率為 15.5%。 先進技術的更多采用和業務挑戰的最小化正在推動全球中小企業採用客戶關係管理解決方案。

從 2022 年到 2030 年，IT 和電信行業預計將創下 15.6% 的最高複合年增長率（複合年增長率）。 能力要求、高資本支出、改進的客戶服務流程和改進的銷售預測是推動 IT 和電信部門採用客戶關係管理解決方案的關鍵因素。

亞太地區預計到 2030 年將達到 354.16 億美元，原因是人們對創新營銷策略和銷售工具的認識有所提高，這些策略和銷售工具可增強客戶參與度、社交媒體平台的增加以及智能手機的廣泛使用。預計

< h3>目錄

第一章調查方法及範圍

  • 調查方法
  • 調查範圍和假設
    • 購買的數據庫
    • GVR 內部數據庫
    • 二級信息列表
    • 初步調查
  • 數據源列表
  • 市場形成和發布
  • 驗證和發布數據
  • 縮寫列表

第 2 章執行摘要

  • 2018-2030 年全球 CRM（客戶關係管理）市場（百萬美元）

第3章CRM（客戶關係管理）行業展望

  • 市場細分和範圍
  • 市場規模和增長前景
  • 客戶關係管理市場 - 價值鏈分析
  • 客戶關係管理市場動態
    • 市場驅動因素分析
    • 市場製約因素分析
  • 客戶關係管理市場 - 波特五力分析
  • 客戶關係管理市場 PESTEL 分析
  • 客戶關係管理市場 - COVID-19 影響分析

第四章CRM（客戶關係管理）解決方案展望

  • 2022 年和 2030 年按解決方案劃分的客戶關係管理市場份額
  • 客戶服務
  • 客戶體驗管理
  • 客戶關係管理分析
  • 營銷自動化
  • 銷售人員自動化
  • 社交媒體監控
  • 其他

第5章CRM（客戶關係管理）發展展望

  • 2022 年和 2030 年按部署劃分的客戶關係管理市場份額
  • 雲
  • 本地

第6章CRM（客戶關係管理）公司規模展望

  • 2022 年和 2030 年按公司規模劃分的客戶關係管理市場份額
  • 大公司
  • 中小企業

第7章CRM（客戶關係管理）最終用途展望

  • 2022 年和 2030 年按最終用途劃分的客戶關係管理市場份額
  • BFSI
  • 零售
  • 醫療保健
  • IT 與電信
  • 離散製造
  • 政府和教育
  • 其他

第 8 章 CRM（客戶關係管理）的區域展望

  • 2022 年和 2030 年按地區劃分的客戶關係管理市場份額
  • 北美
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 2018-2030 年按解決方案劃分的歐洲 CRM 市場（百萬美元）
    • 歐洲 CRM 市場，按最終用途分類，2018-2030 年（百萬美元）
    • 英國
      • 2018-2030 年英國市場的 CRM（百萬美元）
      • 按解決方案劃分的英國 CRM 市場，2018-2030 年（百萬美元）
      • 2018-2030 年按最終用途劃分的英國 CRM 市場（百萬美元）
    • 德國
      • 德國市場 CRM，2018-2030 年（百萬美元）
      • 德國市場 CRM 解決方案，2018-2030 年（百萬美元）
      • 2018-2030 年按最終用途劃分的德國市場 CRM（百萬美元）
    • 法國
      • 2018-2030 年法國市場的 CRM（百萬美元）
      • 法國市場的 CRM，按解決方案分類，2018-2030 年（百萬美元）
      • 法國 CRM 市場，按最終用途分類，2018-2030 年（百萬美元）
    • 西班牙
      • 西班牙市場的 CRM，2018-2030 年（百萬美元）
      • 西班牙的 CRM，按解決方案分類，2018-2030 年（百萬美元）
      • 西班牙市場的 CRM，按最終用途分類，2018-2030 年（百萬美元）
  • 亞太地區
    • 中國
      • 2018-2030 年中國市場的 CRM（百萬美元）
      • 中國市場的 CRM，按解決方案分類，2018-2030 年（百萬美元）
      • 2018-2030 年中國市場的 CRM，按最終用途分類（百萬美元）
    • 印度
      • 2018-2030 年印度市場的 CRM（百萬美元）
      • 印度市場的 CRM，按解決方案分類，2018-2030 年（百萬美元）
      • 印度市場的 CRM，按最終用途分類，2018-2030 年（百萬美元）
    • 日本
      • 日本市場的 CRM，2018-2030 年（百萬美元）
    • 澳大利亞
      • 2018-2030 年澳大利亞市場的 CRM（百萬美元）
    • 新西蘭
      • 新西蘭市場的 CRM，2018-2030 年（百萬美元）
  • 南美洲
    • 巴西
      • 2018-2030 年巴西市場的 CRM（百萬美元）
  • 多邊環境協定
    • 阿拉伯聯合酋長國
      • 阿拉伯聯合酋長國市場的 CRM，2018-2030 年（百萬美元）
    • 沙特阿拉伯
      • 2018-2030 年沙特阿拉伯市場的 CRM（百萬美元）

第9章競爭分析

  • 主要市場進入者的近期趨勢和影響分析
  • 公司/競爭對手分類
  • 供應商情況
    • CRM（客戶關係管理）市場：主要公司的市場排名/份額分析，2022 年

第10章競爭格局

  • Salesforce.com, Inc.
    • 公司簡介
    • 財務業績
    • 產品基準
    • 戰略舉措
  • Microsoft Corporation
    • 公司簡介
    • 財務業績
    • 產品基準
    • 戰略舉措
  • SAP SE
    • 公司簡介
    • 財務業績
    • 產品基準
    • 戰略舉措
  • Oracle Corporation
    • 公司簡介
    • 財務業績
    • 產品基準
    • 戰略舉措
  • ADOBE INC.
    • 公司簡介
    • 財務業績
    • 產品基準
    • 戰略舉措
  • SugarCRM Inc.
    • 公司簡介
    • 財務業績
    • 產品基準
    • 戰略舉措
  • Zoho Corporation Pvt. Ltd
    • 公司簡介
    • 財務業績
    • 產品基準
    • 戰略舉措
  • Copper CRM, Inc.
    • 公司簡介
    • 財務業績
    • 產品基準
    • 戰略舉措
  • Insightly, Inc
    • 公司簡介
    • 財務業績
    • 產品基準
    • 戰略舉措
  • Creatio
    • 公司簡介
    • 財務業績
    • 產品基準
    • 戰略舉措
Product Code: GVR-1-68038-912-8

Customer Relationship Management Market Growth & Trends:

The global customer relationship management market size is expected to reach USD 163.16 billion by 2030 with a significant CAGR of 13.9% from 2023 to 2030, according to the new report by Grand View Research, Inc. The continuous demand for innovative solutions to collate critical customer data, analyze customer information, and transform it into a better customer experience strategy are driving factors for customer relationship management solutions across all sizes of businesses.

These solutions help organizations in obtaining and manage customer feedback and data through a centralized platform. These insights can further help companies in defining the areas of improvement, transforming challenges into opportunities, generating improved responses, and further enhancing the overall customer experience. Understanding customer behavior is essential for businesses of all sizes.

Given that the general public frequently spends quality time on various social networking platforms, such as Twitter, Facebook, Pinterest, LinkedIn, and Snapchat, among others, organizations have recognized that social networking platforms can provide a great opportunity to gauge changing customer behavior and the way customers interpret information about products or services.

Social customer relationship management (CRM) can particularly assist businesses at this stage in positively engaging customers and increasing brand awareness. Customer engagement is becoming increasingly important to businesses. As a result, customer engagement is increasingly becoming an important component of CRM activities. This would supplement the growth of the customer relationship management market during the forecast period.

The ongoing demand for the optimized implementation of advanced technologies such as predictive and prescriptive analytics to optimize current operational processes is a key driving factor for CRM solution investments and innovation. For instance, in September 2021, Salesforce.com, Inc. announced the collaboration with Slack, a business communication platform, to enable the sales team to collaborate in real-time to close more deals from anywhere. Furthermore, with this integration, marketing teams and agency partners can collaborate in a shared digital workspace.

Customer Relationship Management Market Report Highlights:

  • The CRM analytics segment is anticipated to expand at a significant CAGR of 13.7% during the forecast period. Artificial Intelligence (AI) and its applications, machine learning, and the increasing use of business intelligence and analytics integration in CRM software are expected to drive segment growth over the forecast period
  • The cloud segment is anticipated to expand at a significant CAGR of 16.1% during the forecast period. The segment is expected to maintain its dominance throughout the forecast period as it provides numerous benefits such as cost efficiency, accessibility, and virtually no equipment costs. Furthermore, the increasing use of mobile applications is expected to accelerate the segment's growth
  • The Small & Medium Enterprises (SMEs) segment is anticipated to register a CAGR of 15.5% over the forecast period. The growing adoption of advanced technologies and minimizing business challenges are driving the implementation of customer relationship management solutions in SMEs globally
  • The IT & telecom segment is likely to register the highest CAGR of 15.6% from 2022 to 2030. Competency requirements, high capital expenditure, improved customer service processes, and better sales projections are key factors driving customer relationship management solution adoption in the IT & telecom segment
  • Asia Pacific is expected to reach USD 35,416.0 million by 2030 due to the increasing awareness about ground-breaking marketing strategies and sales tools to enhance customer engagement, and the rise in the number of social media platforms, and smartphone usage

Table of Contents

Chapter 1 Methodology and Scope

  • 1.1 Research Methodology
  • 1.2 Research Scope and Assumptions
    • 1.2.1 Purchased Database
    • 1.2.2 GVR's Internal Database
    • 1.2.3 List of secondary sources
    • 1.2.4 Primary Research
  • 1.3 List of Data Sources
  • 1.4 Market Formulation & Publishing
  • 1.5 Data Validation & Publishing
  • 1.6 List of Abbreviations

Chapter 2 Executive Summary

  • 2.1 Customer Relationship Management Market - Industry Snapshot & Key Buying Criteria, 2018 - 2030
  • 2.2 Global Customer Relationship Management Market, 2018 - 2030 (USD Million)
    • 2.2.1 Global customer relationship management market, by region, 2018 - 2030 (USD Million)
    • 2.2.2 Global customer relationship management market, by solution, 2018 - 2030 (USD Million)
    • 2.2.3 Global customer relationship management market, by deployment, 2018 - 2030 (USD Million)
    • 2.2.4 Global customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
    • 2.2.5 Global customer relationship management market, by end-use, 2018 - 2030 (USD Million)

Chapter 3 Customer Relationship Management Industry Outlook

  • 3.1 Market Segmentation & Scope
  • 3.2 Market Size and Growth Prospects
  • 3.3 Customer Relationship Management Market - Value Chain Analysis
  • 3.4 Customer Relationship Management Market Dynamics
    • 3.4.1 Market driver analysis
    • 3.4.2 Market restraint analysis
  • 3.5 Customer Relationship Management Market - Porter's Five Forces Analysis
  • 3.6 Customer Relationship Management Market - PESTEL Analysis
  • 3.7 Customer Relationship Management Market - COVID-19 Impact Analysis

Chapter 4 Customer Relationship Management Solution Outlook

  • 4.1 Customer Relationship Management Market Share by Solution, 2022 & 2030
  • 4.2 Customer Service
    • 4.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 4.3 Customer Experience Management
    • 4.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 4.4 CRM Analytics
    • 4.4.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 4.5 Marketing Automation
    • 4.5.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 4.6 Salesforce Automation
    • 4.6.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 4.7 Social Media Monitoring
    • 4.7.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 4.8 Others
    • 4.8.1 Market estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 5 Customer Relationship Management Deployment Outlook

  • 5.1 Customer Relationship Management Market Share By Deployment, 2022 & 2030
  • 5.2 Cloud
    • 5.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 5.3 On-premise
    • 5.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 6 Customer Relationship Management Enterprise Size Outlook

  • 6.1 Customer Relationship Management Market Share, by Enterprise Size, 2022 & 2030
  • 6.2 Large Enterprises
    • 6.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 6.3 Small & Medium Enterprise
    • 6.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 7 Customer Relationship Management End-use Outlook

  • 7.1 Customer Relationship Management Market Share by End-use, 2022 & 2030
  • 7.2 BFSI
    • 7.2.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 7.3 Retail
    • 7.3.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 7.4 Healthcare
    • 7.4.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 7.5 IT & Telecom
    • 7.5.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 7.6 Discrete Manufacturing
    • 7.6.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 7.7 Government & Education
    • 7.7.1 Market estimates and forecasts, 2018 - 2030 (USD Million)
  • 7.8 Others
    • 7.8.1 Market estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 8 Customer Relationship Management Regional Outlook

  • 8.1 Customer Relationship Management Market Share by Region, 2022 & 2030
  • 8.2 North America
    • 8.2.1 North America Market estimates and forecasts by solution, 2018 - 2030 (USD Million)
    • 8.2.2 North America Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
    • 8.2.3 North America Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
    • 8.2.4 North America Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
    • 8.2.5 U.S.
      • 8.2.5.1 U.S. Market estimates and forecasts, 2018 - 2030 (USD Million)
      • 8.2.5.2 U.S. Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
      • 8.2.5.3 U.S. Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.2.5.4 U.S. Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.2.5.5 U.S. Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
    • 8.2.6 Canada
      • 8.2.6.1 Canada Market estimates and forecasts, 2018 - 2030 (USD Million)
      • 8.2.6.2 Canada Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
      • 8.2.6.3 Canada Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.2.6.4 Canada Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.2.6.5 Canada Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
    • 8.2.7 Mexico
      • 8.2.7.1 Mexico Market estimates and forecasts, 2018 - 2030 (USD Million)
      • 8.2.7.2 Mexico Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
      • 8.2.7.3 Mexico Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.2.7.4 Mexico Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.2.7.5 Mexico Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
  • 8.3 Europe
    • 8.3.1 Europe market customer relationship management, by solution, 2018 - 2030 (USD Million)
    • 8.3.2 Europe Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
    • 8.3.3 Europe Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
    • 8.3.4 Europe market customer relationship management, by end-use, 2018 - 2030 (USD Million)
    • 8.3.5 U.K.
      • 8.3.5.1 U.K. market customer relationship management, 2018 - 2030 (USD Million)
      • 8.3.5.2 U.K. market customer relationship management, by solution, 2018 - 2030 (USD Million)
      • 8.3.5.3 U.K. Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.3.5.4 U.K. Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.3.5.5 U.K. market customer relationship management, by end-use, 2018 - 2030 (USD Million)
    • 8.3.6 Germany
      • 8.3.6.1 Germany market customer relationship management, 2018 - 2030 (USD Million)
      • 8.3.6.2 Germany market customer relationship management, by solution, 2018 - 2030 (USD Million)
      • 8.3.6.3 Germany Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.3.6.4 Germany Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.3.6.5 Germany market customer relationship management, by end-use, 2018 - 2030 (USD Million)
    • 8.3.7 France
      • 8.3.7.1 France market customer relationship management, 2018 - 2030 (USD Million)
      • 8.3.7.2 France market customer relationship management, by solution, 2018 - 2030 (USD Million)
      • 8.3.7.3 France Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.3.7.4 France Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.3.7.5 France market customer relationship management, by end-use, 2018 - 2030 (USD Million)
    • 8.3.8 Spain
      • 8.3.8.1 Spain market customer relationship management, 2018 - 2030 (USD Million)
      • 8.3.8.2 Spain market customer relationship management, by solution, 2018 - 2030 (USD Million)
      • 8.3.8.3 Spain Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.3.8.4 Spain Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.3.8.5 Spain market customer relationship management, by end-use, 2018 - 2030 (USD Million)
  • 8.4 Asia Pacific
    • 8.4.1 Asia Pacific Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
    • 8.4.2 Asia Pacific Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
    • 8.4.3 Asia Pacific Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
    • 8.4.4 Asia Pacific Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
    • 8.4.5 China
      • 8.4.5.1 China market customer relationship management, 2018 - 2030 (USD Million)
      • 8.4.5.2 China market customer relationship management, by solution, 2018 - 2030 (USD Million)
      • 8.4.5.3 China Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.4.5.4 China Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.4.5.5 China market customer relationship management, by end-use, 2018 - 2030 (USD Million)
    • 8.4.6 India
      • 8.4.6.1 India market customer relationship management, 2018 - 2030 (USD Million)
      • 8.4.6.2 India market customer relationship management, by solution, 2018 - 2030 (USD Million)
      • 8.4.6.3 India Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.4.6.4 India Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.4.6.5 India market customer relationship management, by end-use, 2018 - 2030 (USD Million)
    • 8.4.7 Japan
      • 8.4.7.1 Japan market customer relationship management, 2018 - 2030 (USD Million)
      • 8.4.7.2 Japan Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
      • 8.4.7.3 Japan Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.4.7.4 Japan Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.4.7.5 Japan Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
    • 8.4.8 Australia
      • 8.4.8.1 Australia market customer relationship management, 2018 - 2030 (USD Million)
      • 8.4.8.2 Australia Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
      • 8.4.8.3 Australia Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.4.8.4 Australia Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.4.8.5 Australia Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
    • 8.4.9 New Zealand
      • 8.4.9.1 New Zealand market customer relationship management, 2018 - 2030 (USD Million)
      • 8.4.9.2 New Zealand Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
      • 8.4.9.3 New Zealand Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.4.9.4 New Zealand Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.4.9.5 New Zealand Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
  • 8.5 South America
    • 8.5.1 South America Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
    • 8.5.2 South America Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
    • 8.5.3 South America Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
    • 8.5.4 South America Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
    • 8.5.5 Brazil
      • 8.4.5.1 Brazil market customer relationship management, 2018 - 2030 (USD Million)
      • 8.4.5.2 Brazil Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
      • 8.4.5.3 Brazil Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.4.5.4 Brazil Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.4.5.5 Brazil Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
  • 8.6 MEA
    • 8.6.1 MEA Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
    • 8.6.2 MEA Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
    • 8.6.3 MEA Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
    • 8.6.4 MEA Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
    • 8.6.5 UAE
      • 8.6.5.1 UAE market customer relationship management, 2018 - 2030 (USD Million)
      • 8.6.5.2 UAE Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
      • 8.6.5.3 UAE Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.6.5.4 UAE Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.6.5.5 UAE Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)
    • 8.6.6 Saudi Arabia
      • 8.6.6.1 Saudi Arabia market customer relationship management, 2018 - 2030 (USD Million)
      • 8.6.6.2 Saudi Arabia Market estimates and forecasts, by solution, 2018 - 2030 (USD Million)
      • 8.6.6.3 Saudi Arabia Market estimates and forecasts, by deployment, 2018 - 2030 (USD Million)
      • 8.6.6.4 Saudi Arabia Market estimates and forecasts, by enterprise size, 2018 - 2030 (USD Million)
      • 8.6.6.5 Saudi Arabia Market estimates and forecasts, by end-use, 2018 - 2030 (USD Million)

Chapter 9 Competitive Analysis

  • 9.1 Recent Developments and Impact Analysis, by Key Market Participants
  • 9.2 Company/Competition Categorization
  • 9.3 Vendor Landscape
    • 9.3.1 Customer Relationship Management Market: Key Company Market Ranking/Share Analysis, 2022

Chapter 10 Competitive Landscape

  • 10.1 Salesforce.com, Inc.
    • 10.1.1 Company overview
    • 10.1.2 Financial performance
    • 10.1.3 Product benchmarking
    • 10.1.4 Strategic initiatives
  • 10.2 Microsoft Corporation
    • 10.2.1 Company overview
    • 10.2.2 Financial performance
    • 10.2.3 Product benchmarking
    • 10.2.4 Strategic initiatives
  • 10.3 SAP SE
    • 10.3.1 Company overview
    • 10.3.2 Financial performance
    • 10.3.3 Product benchmarking
    • 10.3.4 Strategic initiatives
  • 10.4 Oracle Corporation
    • 10.4.1 Company overview
    • 10.4.2 Financial performance
    • 10.4.3 Product benchmarking
    • 10.4.4 Strategic initiatives
  • 10.5 ADOBE INC.
    • 10.5.1 Company overview
    • 10.5.2 Financial performance
    • 10.5.3 Product benchmarking
    • 10.5.4 Strategic initiatives
  • 10.6 SugarCRM Inc.
    • 10.6.1 Company overview
    • 10.6.2 Financial performance
    • 10.6.3 Product benchmarking
    • 10.6.4 Strategic initiatives
  • 10.7 Zoho Corporation Pvt. Ltd
    • 10.7.1 Company overview
    • 10.7.2 Financial performance
    • 10.7.3 Product benchmarking
    • 10.7.4 Strategic initiatives
  • 10.8 Copper CRM, Inc.
    • 10.8.1 Company overview
    • 10.8.2 Financial performance
    • 10.8.3 Product benchmarking
    • 10.8.4 Strategic initiatives
  • 10.9 Insightly, Inc
    • 10.9.1 Company overview
    • 10.9.2 Financial performance
    • 10.9.3 Product benchmarking
    • 10.9.4 Strategic initiatives
  • 10.10 Creatio
    • 10.10.1 Company overview
    • 10.10.2 Financial performance
    • 10.10.3 Product benchmarking
    • 10.10.4 Strategic initiatives

List of Tables

  • TABLE 1 Customer relationship management market - Industry snapshot & key buying criteria, 2018 - 2030
  • TABLE 2 Global customer relationship management market, 2018 - 2030 (USD Million)
  • TABLE 3 Global customer relationship management market, by region 2018 - 2030 (USD Million)
  • TABLE 4 Global customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 5 Global customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 6 Global customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 7 Global customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 8 Customer relationship management market - Key developments
  • TABLE 9 Customer relationship management - Company ranking
  • TABLE 10 Customer relationship management - Key market driver impact
  • TABLE 11 Customer relationship management - Key market restraint impact
  • TABLE 12 CRM customer service market, 2018 - 2030 (USD Million)
  • TABLE 13 CRM customer service market, by region 2018 - 2030 (USD Million)
  • TABLE 14 CRM customer experience management market, 2018 - 2030 (USD Million)
  • TABLE 15 CRM customer experience management market, by region 2018 - 2030 (USD Million)
  • TABLE 16 CRM analytics market, 2018 - 2030 (USD Million)
  • TABLE 17 CRM analytics market, by region 2018 - 2030 (USD Million)
  • TABLE 18 CRM marketing automation market, 2018 - 2030 (USD Million)
  • TABLE 19 CRM marketing automation market, by region, 2018 - 2030 (USD Million)
  • TABLE 20 CRM salesforce automation market, 2018 - 2030 (USD Million)
  • TABLE 21 CRM salesforce automation market, by region, 2018 - 2030 (USD Million)
  • TABLE 22 CRM social media monitoring market, 2018 - 2030 (USD Million)
  • TABLE 23 CRM social media monitoring market, by region, 2018 - 2030 (USD Million)
  • TABLE 24 Other CRM solutions market, 2018 - 2030 (USD Million)
  • TABLE 25 Other CRM solutions market, by region, 2018 - 2030 (USD Million)
  • TABLE 26 On-premise customer relationship management market, 2018 - 2030 (USD Million)
  • TABLE 27 On-premise customer relationship management market, by region, 2018 - 2030 (USD Million)
  • TABLE 28 Cloud customer relationship management market, 2018 - 2030 (USD Million)
  • TABLE 29 Cloud customer relationship management market, by region, 2018 - 2030 (USD Million)
  • TABLE 30 Customer relationship management market in large enterprises, 2018 - 2030 (USD Million)
  • TABLE 31 Customer relationship management market in large enterprises, by region, 2018 - 2030 (USD Million)
  • TABLE 32 Customer relationship management market in Small and Medium Enterprise, 2018 - 2030 (USD Million)
  • TABLE 33 Customer relationship management market in Small and Medium Enterprise, by region, 2018 - 2030 (USD Million)
  • TABLE 34 Customer relationship management market in BFSI, 2018 - 2030 (USD Million)
  • TABLE 35 Customer relationship management market in BFSI, by region 2018 - 2030 (USD Million)
  • TABLE 36 Customer relationship management market in retail, 2018 - 2030 (USD Million)
  • TABLE 37 Customer relationship management market in retail, by region 2018 - 2030 (USD Million)
  • TABLE 38 Customer relationship management market in healthcare, 2018 - 2030 (USD Million)
  • TABLE 39 Customer relationship management market in healthcare, by region 2018 - 2030 (USD Million)
  • TABLE 40 Customer relationship management market in IT & telecom, 2018 - 2030 (USD Million)
  • TABLE 41 Customer relationship management market in IT & telecom, by region, 2018 - 2030 (USD Million)
  • TABLE 42 Customer relationship management market in discrete manufacturing, 2018 - 2030 (USD Million)
  • TABLE 43 Customer relationship management market in discrete manufacturing, by region, 2018 - 2030 (USD Million)
  • TABLE 44 Customer relationship management market in government & education, 2018 - 2030 (USD Million)
  • TABLE 45 Customer relationship management market in government & education, by region, 2018 - 2030 (USD Million)
  • TABLE 46 Customer relationship management market in other applications, 2018 - 2030 (USD Million)
  • TABLE 47 Customer relationship management market in other applications, by region, 2018 - 2030 (USD Million)
  • TABLE 48 North America customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 49 North America customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 50 North America customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 51 North America customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 52 U.S. customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 53 U.S. customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 54 U.S. customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 55 U.S. customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 56 Canada customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 57 Canada customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 58 Canada customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 59 Canada customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 60 Mexico customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 61 Mexico customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 62 Mexico customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 63 Mexico customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 64 Europe customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 65 Europe customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 66 Europe customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 67 Europe customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 68 U.K. customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 69 U.K. customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 70 U.K. customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 71 U.K. customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 72 Germany customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 73 Germany customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 74 Germany customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 75 Germany customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 76 France customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 77 France customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 78 France customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 79 France customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 80 Spain customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 81 Spain customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 82 Spain customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 83 Spain customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 84 Asia Pacific customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 85 Asia Pacific customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 86 Asia Pacific customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 87 Asia Pacific customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 88 China customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 89 China customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 90 China customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 91 China customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 92 India customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 93 India customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 94 India customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 95 India customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 96 Japan customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 97 Japan customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 98 Japan customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 99 Japan customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 100 Australia customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 101 Australia customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 102 Australia customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 103 Australia customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 104 New Zealand customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 105 New Zealand customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 106 New Zealand customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 107 New Zealand customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 108 South America customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 109 South America customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 110 South America customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 111 South America customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 112 Brazil customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 113 Brazil customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 114 Brazil customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 115 Brazil customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 116 MEA customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 117 MEA customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 118 MEA customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 119 MEA customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 116 UAE customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 117 UAE customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 118 UAE customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 119 UAE customer relationship management market, by end-use, 2018 - 2030 (USD Million)
  • TABLE 116 Saudi Arabia customer relationship management market, by solution, 2018 - 2030 (USD Million)
  • TABLE 117 Saudi Arabia customer relationship management market, by deployment, 2018 - 2030 (USD Million)
  • TABLE 118 Saudi Arabia customer relationship management market, by enterprise size, 2018 - 2030 (USD Million)
  • TABLE 119 Saudi Arabia customer relationship management market, by end-use, 2018 - 2030 (USD Million)

List of Figures

  • FIG. 1 Market segmentation and scope
  • FIG. 2 Customer relationship management market, 2018 - 2030 (USD Million)
  • FIG. 3 Customer relationship management - Value chain analysis
  • FIG. 4 Customer relationship management - Market dynamics
  • FIG. 5 Global customer relationship management market - Company market share analysis
  • FIG. 6 Key opportunities prioritized
  • FIG. 7 Customer relationship management market - Porter's five forces analysis
  • FIG. 8 Customer relationship management market - PESTEL analysis
  • FIG. 9 Customer relationship management market share, by solution, 2022 & 2030
  • FIG. 10 Customer relationship management market share, by deployment, 2022 & 2030
  • FIG. 11 Customer relationship management market share, by enterprise size, 2022 & 2030
  • FIG. 12 Customer relationship management market share, by end-use, 2022 & 2030
  • FIG. 13 Customer relationship management market share, by region, 2022 & 2030
  • FIG. 14 Regional market place - Key takeaways
  • FIG. 15 North America customer relationship management market - Key takeaways
  • FIG. 16 Europe customer relationship management market - Key takeaways
  • FIG. 17 Asia Pacific customer relationship management market - Key takeaways
  • FIG. 18 Latin America customer relationship management market - Key takeaways
  • FIG. 19 MEA customer relationship management market - Key takeaways