Product Code: GVR-4-68039-983-2
Convergent Billing Market Growth & Trends:
The global convergent billing market size is expected to reach USD 67.34 billion by 2030, growing at a CAGR of 21.6% from 2022 to 2030, according to a new report by Grand View Research, Inc. With the growing emergence of smartphones driven by additional capabilities beyond voice and text messages, such as television screens, music players, travel guides, internet browsers, and maps, the conventional network billing model is becoming outdated. Convergent billing unifies all these services under one consolidated bill, which enables customers to have a unified view of all the services they have opted for, making the consumer experience more satisfactory.
The telecom industry has evolved over the past few years due to technological advancements in smartphones and internet connectivity. Telecom operators are now required to offer multiple services, where customers can make purchases from third parties, such as digital content providers. Telecom providers are incorporating these third-party services into one platform, offering their customers discounts and cross-service price concessions. To keep up with these changing trends, telecom providers are deploying convergent billing software, consolidating all these services under one catalog or bill for the customer.
By consolidating all the services under one catalog or bill, telecom providers can better understand their customers and offer customized services. With the ability to provide a rich customer experience, telecom companies are focusing on enhancing their marketing strategies. Moreover, convergent billing creates one platform for postpaid and prepaid services, streamlining business operations. The benefits of convergent billing drive the adoption of the software from telecom companies, thereby driving the market's growth.
Smartphone usage for various use cases, right from calls & voice messages to work, increased during the COVID-19 pandemic. With this increased smartphone usage, telecom companies have to store and process large amounts of customers' data. The traditional business support systems (BSS) are inadequate in handling this data. Hence, telecom companies are adopting convergent billing solutions to keep up with customers' increased demand, thereby driving the market's growth.
Convergent Billing Market Report Highlights:
- Customer relationship management is expected to witness significant growth over the forecast period. It offers a platform/technology to manage the company's all interactions with customers and internal collaborations. CRM solutions provided by the convergent billing system help companies stay connected with their customers, streamline the interaction process, and improve profitability. The benefits offered by customer relationship management are driving the growth of the segment
- The managed services segment is expected to witness significant growth over the forecast period. Managed services assist in managing business platforms and infrastructure. These services can be beneficial to the customer support team in locating issues immediately, determining the source of infrastructure disruptions, and ultimately operating more dependably and effectively. Businesses are adopting managed services to effectively manage their IT infrastructure, save time, and save IT overhead costs, which is driving the growth of the segment
- The cloud deployment segment is expected to grow significantly over the forecast period. End users prefer cloud deployment of convergent billing systems as they can be deployed on the vendor's server, minimizing the deployment cost and time. Additionally, vendors can access the software through a web browser, making it accessible and efficient, which is expected to drive the segment's growth over the forecast period
- Asia Pacific is anticipated to emerge as the fastest-growing regional market. The growth can be attributed to a broader customer base and a substantial number of small & medium telecom providers in the region. Intensifying competition between key telecom providers is expected to drive the adoption of convergent billing systems to gain a competitive edge, driving the regional growth
Table of Contents
Chapter 1 Methodology and Scope
- 1.1 Research Methodology
- 1.2 Research Scope and Assumptions
- 1.3 List of Data Sources
Chapter 2 Executive Summary
- 2.1 Convergent Billing Market - Industry Snapshot & Key Buying Criteria, 2017 - 2030
- 2.2 Global Convergent Billing Market, 2017 - 2030
- 2.2.1 Global convergent billing market, by region, 2017 - 2030
- 2.2.2 Global convergent billing market, by solution, 2017 - 2030
- 2.2.3 Global convergent billing market, by service, 2017 - 2030
- 2.2.4 Global convergent billing market, by deployment, 2017 - 2030
Chapter 3 Convergent Billing Industry Outlook
- 3.1 Market Segmentation and Scope
- 3.2 Market Size and Growth Prospects
- 3.3 Convergent Billing Market - Value Chain Analysis
- 3.4 Convergent Billing Market - Market Dynamics
- 3.4.1 Market driver analysis
- 3.4.1.1 Enhanced customer experience
- 3.4.1.2 Reduced overall operational cost
- 3.4.2 Market challenge analysis
- 3.4.2.1 De-regulated telecom market
- 3.4.3 Market opportunity analysis
- 3.4.3.1 Increasing adoption of cloud computing services
- 3.5 Penetration and Growth Prospect Mapping
- 3.6 Convergent Billing Market - Porter's Five Forces Analysis
- 3.7 Convergent Billing Market - PESTEL Analysis
Chapter 4 Convergent Billing Solution Outlook
- 4.1 Convergent Billing Market Share By Solution, 2021
- 4.2 Customer Relationship Management
- 4.2.1 customer relationship management convergent billing market, 2017 - 2030
- 4.3 Settlement and Payment Management
- 4.3.1 Settlement and payment management convergent billing market, 2017 - 2030
- 4.4 Mediation
- 4.4.1 Mediation convergent billing market, 2017 - 2030
- 4.5 Voucher Management
- 4.5.1 Voucher management convergent billing market, 2017 - 2030
- 4.6 Others
- 4.6.1 Convergent billing market by others, 2017 - 2030
Chapter 5 Convergent Billing Service Outlook
- 5.1 Convergent Billing Market Share By Service, 2021
- 5.2 Consulting Services
- 5.2.1 Convergent billing consulting services market, 2017 - 2030
- 5.3 Managed Services
- 5.3.1 Convergent billing managed services market, 2017 - 2030
- 5.4 Customization Services
- 5.4.1 Convergent billing customization services market, 2017 - 2030
Chapter 6 Convergent Billing Deployment Outlook
- 6.1 Convergent Billing Market Share By Deployment, 2021
- 6.2 Cloud
- 6.2.1 Cloud convergent billing market, 2017 - 2030
- 6.3 On-premise
- 6.3.1 On-premise convergent billing market, 2017 - 2030
Chapter 7 Convergent Billing Regional Outlook
- 7.1 Convergent Billing Market Share By Region, 2021
- 7.2 North America
- 7.2.1 North America convergent billing market, 2017 - 2030
- 7.2.2 North America convergent billing market, by solution, 2017 - 2030
- 7.2.3 North America convergent billing market, by service, 2017 - 2030
- 7.2.4 North America convergent billing market, by deployment, 2017 - 2030
- 7.2.5 U.S.
- 7.2.5.1 U.S. convergent billing market, 2017 - 2030
- 7.2.5.2 U.S. convergent billing market, by solution, 2017 - 2030
- 7.2.5.3 U.S. convergent billing market, by service, 2017 - 2030
- 7.2.5.4 U.S. convergent billing market, by deployment, 2017 - 2030
- 7.2.6 Canada
- 7.2.6.1 Canada convergent billing market, 2017 - 2030
- 7.2.6.2 Canada convergent billing market, by solution, 2017 - 2030
- 7.2.6.3 Canada convergent billing market, by service, 2017 - 2030
- 7.2.6.4 Canada convergent billing market, by deployment, 2017 - 2030
- 7.3 Europe
- 7.3.1 Europe convergent billing market, 2017 - 2030
- 7.3.2 Europe convergent billing market, by solution, 2017 - 2030
- 7.3.3 Europe convergent billing market, by service, 2017 - 2030
- 7.3.4 Europe convergent billing market, by deployment, 2017 - 2030
- 7.3.5 U.K.
- 7.3.5.1 U.K. convergent billing market, 2017 - 2030
- 7.3.5.2 U.K. convergent billing market, by solution, 2017 - 2030
- 7.3.5.3 U.K. convergent billing market, by service, 2017 - 2030
- 7.3.5.4 U.K. convergent billing market, by deployment, 2017 - 2030
- 7.3.6 Germany
- 7.3.6.1 Germany convergent billing market, 2017 - 2030
- 7.3.6.2 Germany convergent billing market, by solution, 2017 - 2030
- 7.3.6.3 Germany convergent billing market, by service, 2017 - 2030
- 7.3.6.4 Germany convergent billing market, by deployment, 2017 - 2030
- 7.3.7 France
- 7.3.7.1 France convergent billing market, 2017 - 2030
- 7.3.7.2 France convergent billing market, by solution, 2017 - 2030
- 7.3.7.3 France convergent billing market, by service, 2017 - 2030
- 7.3.7.4 France convergent billing market, by deployment, 2017 - 2030
- 7.3.8 Italy
- 7.3.8.1 Italy convergent billing market, 2017 - 2030
- 7.3.8.2 Italy convergent billing market, by solution, 2017 - 2030
- 7.3.8.3 Italy convergent billing market, by service, 2017 - 2030
- 7.3.8.4 Italy convergent billing market, by deployment, 2017 - 2030
- 7.3.9 Spain
- 7.3.9.1 Spain convergent billing market, 2017 - 2030
- 7.3.9.2 Spain convergent billing market, by solution, 2017 - 2030
- 7.3.9.3 Spain convergent billing market, by service, 2017 - 2030
- 7.3.9.4 Spain convergent billing market, by deployment, 2017 - 2030
- 7.4 Asia Pacific
- 7.4.1 Asia Pacific convergent billing market, 2017 - 2030
- 7.4.2 Asia Pacific convergent billing market, by solution, 2017 - 2030
- 7.4.3 Asia Pacific convergent billing market, by service, 2017 - 2030
- 7.4.4 Asia Pacific convergent billing market, by deployment, 2017 - 2030
- 7.4.5 China
- 7.4.5.1 China convergent billing market, 2017 - 2030
- 7.4.5.2 China convergent billing market, by solution, 2017 - 2030
- 7.4.5.3 China convergent billing market, by service, 2017 - 2030
- 7.4.5.4 China convergent billing market, by deployment, 2017 - 2030
- 7.4.6 India
- 7.4.6.1 India convergent billing market, 2017 - 2030
- 7.4.6.2 India convergent billing market, by solution, 2017 - 2030
- 7.4.6.3 India convergent billing market, by service, 2017 - 2030
- 7.4.6.4 India convergent billing market, by deployment, 2017 - 2030
- 7.4.7 Japan
- 7.4.7.1 Japan convergent billing market, 2017 - 2030
- 7.4.7.2 Japan convergent billing market, by solution, 2017 - 2030
- 7.4.7.3 Japan convergent billing market, by service, 2017 - 2030
- 7.4.7.4 Japan convergent billing market, by deployment, 2017 - 2030
- 7.4.8 Australia
- 7.4.8.1 Australia convergent billing market, 2017 - 2030
- 7.4.8.2 Australia convergent billing market, by solution, 2017 - 2030
- 7.4.8.3 Australia convergent billing market, by service, 2017 - 2030
- 7.4.8.4 Australia convergent billing market, by deployment, 2017 - 2030
- 7.4.9 South Korea
- 7.4.9.1 South Korea convergent billing market, 2017 - 2030
- 7.4.9.2 South Korea convergent billing market, by solution, 2017 - 2030
- 7.4.9.3 South Korea convergent billing market, by service, 2017 - 2030
- 7.4.9.4 South Korea convergent billing market, by deployment, 2017 - 2030
- 7.5 Latin America
- 7.5.1 Latin America convergent billing market, 2017 - 2030
- 7.5.2 Latin America convergent billing market, by solution, 2017 - 2030
- 7.5.3 Latin America convergent billing market, by service, 2017 - 2030
- 7.5.4 Latin America convergent billing market, by deployment, 2017 - 2030
- 7.5.5 Brazil
- 7.5.5.1 Brazil convergent billing market, 2017 - 2030
- 7.5.5.2 Brazil convergent billing market, by solution, 2017 - 2030
- 7.5.5.3 Brazil convergent billing market, by service, 2017 - 2030
- 7.5.5.4 Brazil convergent billing market, by deployment, 2017 - 2030
- 7.5.6 Mexico
- 7.5.6.1 Mexico convergent billing market, 2017 - 2030
- 7.5.6.2 Mexico convergent billing market, by solution, 2017 - 2030
- 7.5.6.3 Mexico convergent billing market, by service, 2017 - 2030
- 7.5.6.4 Mexico convergent billing market, by deployment, 2017 - 2030
- 7.6 MEA
- 7.6.1 MEA convergent billing market, 2017 - 2030
- 7.6.2 MEA convergent billing market, by solution, 2017 - 2030
- 7.6.3 MEA convergent billing market, by service, 2017 - 2030
- 7.6.4 MEA convergent billing market, by deployment, 2017 - 2030
- 7.6.5 Saudi Arabia
- 7.6.5.1 Saudi Arabia convergent billing market, 2017 - 2030
- 7.6.5.2 Saudi Arabia convergent billing market, by solution, 2017 - 2030
- 7.6.5.3 Saudi Arabia convergent billing market, by service, 2017 - 2030
- 7.6.5.4 Saudi Arabia convergent billing market, by deployment, 2017 - 2030
- 7.6.6 South Africa
- 7.6.6.1 South Africa convergent billing market, 2017 - 2030
- 7.6.6.2 South Africa convergent billing market, by solution, 2017 - 2030
- 7.6.6.3 South Africa convergent billing market, by service, 2017 - 2030
- 7.6.6.4 South Africa convergent billing market, by deployment, 2017 - 2030
- 7.6.7 UAE
- 7.6.7.1 UAE convergent billing market, 2017 - 2030
- 7.6.7.2 UAE convergent billing market, by solution, 2017 - 2030
- 7.6.7.3 UAE convergent billing market, by service, 2017 - 2030
- 7.6.7.4 UAE convergent billing market, by deployment, 2017 - 2030
Chapter 8 Competitive Analysis
- 8.1 Recent Developments and Impact Analysis, by Key Market Participants
- 8.2 Company Categorization
- 8.3 Vendor Landscape
- 8.3.1 Key company market share analysis, 2021
- 8.4 Company Analysis Tools
- 8.4.1 Company market position analysis
- 8.4.2 Competitive dashboard analysis
Chapter 9 Competitive Landscape
- 9.1 Nokia Corporation
- 9.1.1 Company overview
- 9.1.2 Financial performance
- 9.1.3 Product benchmarking
- 9.1.4 Strategic initiatives
- 9.2 Sterlite Technologies Limited
- 9.2.1 Company overview
- 9.2.2 Financial performance
- 9.2.3 Product benchmarking
- 9.2.4 Strategic initiatives
- 9.3 Amdocs
- 9.3.1 Company overview
- 9.3.2 Financial performance
- 9.3.3 Product benchmarking
- 9.3.4 Strategic initiatives
- 9.4 Optiva Inc.
- 9.4.1 Company overview
- 9.4.2 Financial performance
- 9.4.3 Product benchmarking
- 9.4.4 Strategic initiatives
- 9.5 SAP SE
- 9.5.1 Company overview
- 9.5.2 Financial performance
- 9.5.3 Product benchmarking
- 9.5.4 Strategic initiatives
- 9.6 Huawei Technologies Co., Ltd.
- 9.6.1 Company overview
- 9.6.2 Financial performance
- 9.6.3 Product benchmarking
- 9.6.4 Strategic initiatives
- 9.7 CSG International
- 9.7.1 Company overview
- 9.7.2 Financial performance
- 9.7.3 Product benchmarking
- 9.7.4 Strategic initiatives
- 9.8 Mind CTI
- 9.8.1 Company overview
- 9.8.2 Financial performance
- 9.8.3 Product benchmarking
- 9.8.4 Strategic initiatives
- 9.9 Comarch SA
- 9.9.1 Company overview
- 9.9.2 Financial performance
- 9.9.3 Product benchmarking
- 9.9.4 Strategic initiatives
- 9.10 IDI Billing
- 9.10.1 Company overview
- 9.10.2 Financial performance
- 9.10.3 Product benchmarking
- 9.10.4 Strategic initiatives