Global Service Dispatch Software Market is valued at approximately USD XX billion in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2022-2029. Service Dispatch Software is a computer application system which is utilized to automate routing and scheduling of business processes. Service Dispatch software automatically assigns jobs to field service technicians and facilitates real-time tracking of business processes thus improving overall business productivity. The application of dispatch software offers various benefits such as optimizing scheduling, increasing technician productivity, and improving customer experience among others. The growing expansion of software as a service (SaaS) platforms and increasing demand for real-time tracking of business activities as well as strategic initiatives from leading market players are key factors accelerating the market growth.
According to Statista - in 2021, the global software as a service (SaaS) market was estimated at USD 152 billion, and as per projections, the market would grow to USD 208 billion by 2023. Also, rising deployment of cloud-based systems and growing advancements in Service Dispatch Software would create lucrative growth prospectus for the market over the forecast period. However, high deployment costs associated with Service dispatch software coupled with lack of awareness of Dispatch software solutions impede the market growth throughout the forecast period of 2022-2029.
The key regions considered for the Global Service Dispatch Software Market study include Asia Pacific, North America, Europe, Latin America, and Rest of the World. North America is the leading region in terms of market share owing to presence of leading market players as well as availability of required technological infrastructure in the region. Whereas, Asia Pacific is expected to grow significantly during the forecast period, owing to factors such as growing industrialization as well as increasing penetration of leading market players in the region.
Major market players included in this report are:
FCS Computer Systems
Netdispatcher
Westrom Software
Hcss
Tracktik
Rapidsoft Systems
River Cities Software
Fieldconnect
Ergos Software Solutions
Key2act
Recent Developments in the Market:
- In July 2021, NEC Software solutions launched a new software solution named 'Dispatch' for dispatch of emergency services teams. This new software solution enables two-way communication between frontline responders and control room operators, and can be accessed from any location, and is connected with the Police National Computer, which stores criminal records information across the UK. This new solution would enable the company to extend its Service Dispatch Software portfolio.
- In April 2022, Boston based software company Dispatch acquired Baltimore based Youreka Labs Inc. Youreka is a leading provider of Salesforce field service solutions. This acquisition would strengthen Despatch's service software portfolio.
Global Service Dispatch Software Market Report Scope:
Historical Data: 2019-2020-2021
Base Year for Estimation: 2021
Forecast period: 2022-2029
Report Coverage: Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
Segments Covered: Deployment Types, Services, End User, Region
Regional Scope: North America; Europe; Asia Pacific; Latin America; Rest of the World
Customization Scope: Free report customization (equivalent up to 8 analyst's working hours) with purchase. Addition or alteration to country, regional & segment scope*
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.
The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By Deployment Type:
Premise-Based Service Dispatch Software
Cloud-Based Service Dispatch Software
By Services:
Consulting
Training
Maintenance
By End-User:
Small Enterprises
Medium Enterprises
Large Enterprises
By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE
Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Rest of the World
Table of Contents
Chapter 1. Executive Summary
- 1.1. Market Snapshot
- 1.2. Global & Segmental Market Estimates & Forecasts, 2019-2029 (USD Billion)
- 1.2.1. Service Dispatch Software Market, by Region, 2019-2029 (USD Billion)
- 1.2.2. Service Dispatch Software Market, by Deployment Type, 2019-2029 (USD Billion)
- 1.2.3. Service Dispatch Software Market, by Services, 2019-2029 (USD Billion)
- 1.2.4. Service Dispatch Software Market, by End-User, 2019-2029 (USD Billion)
- 1.3. Key Trends
- 1.4. Estimation Methodology
- 1.5. Research Assumption
Chapter 2. Global Service Dispatch Software Market Definition and Scope
- 2.1. Objective of the Study
- 2.2. Market Definition & Scope
- 2.2.1. Scope of the Study
- 2.2.2. Industry Evolution
- 2.3. Years Considered for the Study
- 2.4. Currency Conversion Rates
Chapter 3. Global Service Dispatch Software Market Dynamics
- 3.1. Service Dispatch Software Market Impact Analysis (2019-2029)
- 3.1.1. Market Drivers
- 3.1.1.1. Growing expansion of software as a service (SaaS) platform
- 3.1.1.2. Increasing demand for real time tracking of business activities
- 3.1.1.3. Strategic initiatives from leading market players
- 3.1.2. Market Challenges
- 3.1.2.1. High deployment cost associated with Service dispatch software
- 3.1.2.2. Lack of awareness towards Dispatch software solutions
- 3.1.3. Market Opportunities
- 3.1.3.1. Rising deployment of cloud-based systems
- 3.1.3.2. Growing advancements in Service Dispatch Software
Chapter 4. Global Service Dispatch Software Market Industry Analysis
- 4.1. Porter's 5 Force Model
- 4.1.1. Bargaining Power of Suppliers
- 4.1.2. Bargaining Power of Buyers
- 4.1.3. Threat of New Entrants
- 4.1.4. Threat of Substitutes
- 4.1.5. Competitive Rivalry
- 4.2. Futuristic Approach to Porter's 5 Force Model (2019-2029)
- 4.3. PEST Analysis
- 4.3.1. Political
- 4.3.2. Economical
- 4.3.3. Social
- 4.3.4. Technological
- 4.4. Investment Adoption Model
- 4.5. Analyst Recommendation & Conclusion
- 4.6. Top investment opportunity
- 4.7. Top winning strategies
Chapter 5. Risk Assessment: COVID-19 Impact
- 5.1. Assessment of the overall impact of COVID-19 on the industry
- 5.2. Pre COVID-19 and post COVID-19 Market scenario
Chapter 6. Global Service Dispatch Software Market, by Deployment Type
- 6.1. Market Snapshot
- 6.2. Global Service Dispatch Software Market by Deployment Type, Performance - Potential Analysis
- 6.3. Global Service Dispatch Software Market Estimates & Forecasts by Deployment Type, 2019-2029 (USD Billion)
- 6.4. Service Dispatch Software Market, Sub Segment Analysis
- 6.4.1. Premise-Based Service Dispatch Software
- 6.4.2. Cloud-Based Service Dispatch Software
Chapter 7. Global Service Dispatch Software Market, by Services
- 7.1. Market Snapshot
- 7.2. Global Service Dispatch Software Market by Services, Performance - Potential Analysis
- 7.3. Global Service Dispatch Software Market Estimates & Forecasts by Services, 2019-2029 (USD Billion)
- 7.4. Service Dispatch Software Market, Sub Segment Analysis
- 7.4.1. Consulting
- 7.4.2. Training
- 7.4.3. Maintenance
Chapter 8. Global Service Dispatch Software Market, by End-User
- 8.1. Market Snapshot
- 8.2. Global Service Dispatch Software Market by End-User, Performance - Potential Analysis
- 8.3. Global Service Dispatch Software Market Estimates & Forecasts by End-User, 2019-2029 (USD Billion)
- 8.4. Service Dispatch Software Market, Sub Segment Analysis
- 8.4.1. Small Enterprises
- 8.4.2. Medium Enterprises
- 8.4.3. Large Enterprises
Chapter 9. Global Service Dispatch Software Market, Regional Analysis
- 9.1. Service Dispatch Software Market, Regional Market Snapshot
- 9.2. North America Service Dispatch Software Market
- 9.2.1. U.S. Service Dispatch Software Market
- 9.2.1.1. Deployment Type breakdown estimates & forecasts, 2019-2029
- 9.2.1.2. Services breakdown estimates & forecasts, 2019-2029
- 9.2.1.3. End-User breakdown estimates & forecasts, 2019-2029
- 9.2.2. Canada Service Dispatch Software Market
- 9.3. Europe Service Dispatch Software Market Snapshot
- 9.3.1. U.K. Service Dispatch Software Market
- 9.3.2. Germany Service Dispatch Software Market
- 9.3.3. France Service Dispatch Software Market
- 9.3.4. Spain Service Dispatch Software Market
- 9.3.5. Italy Service Dispatch Software Market
- 9.3.6. Rest of Europe Service Dispatch Software Market
- 9.4. Asia-Pacific Service Dispatch Software Market Snapshot
- 9.4.1. China Service Dispatch Software Market
- 9.4.2. India Service Dispatch Software Market
- 9.4.3. Japan Service Dispatch Software Market
- 9.4.4. Australia Service Dispatch Software Market
- 9.4.5. South Korea Service Dispatch Software Market
- 9.4.6. Rest of Asia Pacific Service Dispatch Software Market
- 9.5. Latin America Service Dispatch Software Market Snapshot
- 9.5.1. Brazil Service Dispatch Software Market
- 9.5.2. Mexico Service Dispatch Software Market
- 9.6. Rest of The World Service Dispatch Software Market
Chapter 10. Competitive Intelligence
- 10.1. Top Market Strategies
- 10.2. Company Profiles
- 10.2.1. FCS Computer Systems.
- 10.2.1.1. Key Information
- 10.2.1.2. Overview
- 10.2.1.3. Financial (Subject to Data Availability)
- 10.2.1.4. Product Summary
- 10.2.1.5. Recent Developments
- 10.2.2. Netdispatcher
- 10.2.3. Westrom Software
- 10.2.4. Hcss
- 10.2.5. Tracktik
- 10.2.6. Rapidsoft Systems
- 10.2.7. River Cities Software
- 10.2.8. Fieldconnect
- 10.2.9. Ergos Software Solutions
- 10.2.10. Key2act
Chapter 11. Research Process
- 11.1. Research Process
- 11.1.1. Data Mining
- 11.1.2. Analysis
- 11.1.3. Market Estimation
- 11.1.4. Validation
- 11.1.5. Publishing
- 11.2. Research Attributes
- 11.3. Research Assumption